ServiceDock
ServiceDock : Reviews, Pricing, Features & Alternatives
ServiceDock is a Digital Customer Experience (CX) Software (free trial available). Review ServiceDock : Overview & Pricing
ServiceDock Overview : Features, Pricing, Reviews & Alternatives
ServiceDock is a Digital Customer Experience (CX) Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
ServiceDock is listed as a Digital Customer Experience (CX) Software and Customer Engagement Software for companies and is used for Customers User engagement and feedback Customer experience managements, Engagement Tools, Live Chat …
ServiceDock prices are available on demand (free trial available).
Customer experience management for retail chains and services.
Retail Feedback & Service Solutions
What is ServiceDock ?
Developer of a customer experience management platform designed to help multi-location businesses engage customers at the point of sale. The company’s platform makes it easy to capture structured feedback at physical locations using the messaging apps customers already have on their phones, then present the data in an intuitive dashboard that provides crucial customer insights and makes it easy for them to follow up with customers. dissatisfied with reality. time, allowing multi-location businesses to efficiently capture store-specific customer feedback.
Our platform enables your agents to manage customer support across messaging, social, and chat apps from one easy-to-use dashboard. All of our channels are asynchronous and work on both mobile and desktop devices. So you can provide the support today’s consumers expect. Facebook Messenger – Facebook (mentions) – Twitter (direct messages and tweets) – Asynchronous web conversations optimized for mobile devices – WhatsApp and more to come
Our messaging-based customer service and feedback platform enables retailers to attract and retain millennial customers. Retail – Catering
ServiceDock helps you deliver better service with fewer agents. Our platform enables your agents to manage customer support across messaging apps, social media, and web chat from one easy-to-use dashboard. All of our channels are asynchronous and work on both mobile and desktop devices, so you can deliver the support today’s consumers expect. Facebook Messenger – Facebook (mentions) – Twitter (direct messages and tweets) – Asynchronous web chat optimized for mobile devices – WhatsApp, bots and more to come
ServiceDock is a message-based customer service and feedback platform that helps brick-and-mortar chains attract and retain customers. We do this by helping you: – capture real-time feedback through the messaging apps consumers love to use; – easily track dissatisfied customers to turn detractors into promoters; – compare the performance of points of sale and discover valuable information about customers; and – Build loyalty at the location level by connecting customers with your stores through messaging.
ServiceDock Review : Pros & Cons
Pros & Cons
When it comes to finding the right Digital Customer Experience (CX) tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is ServiceDock, and as you may have guessed from the title, this review will tell you more about ServiceDock’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
ServiceDock Pros : Key Benefits
– Multi-channel support from one easy-to-use dashboard Automated responses, preset responses, and built-in NPS surveys All channels work on both mobile and desktop, including our innovative multi-channel asynchronous web chat widget
– ServiceDock helps you deliver better service with fewer agents. Our platform enables your agents to manage customer support across messaging apps, social media, and web chat from one easy-to-use dashboard. All of our channels are asynchronous and work on both mobile and desktop devices, so you can deliver the support today’s consumers expect. Facebook Messenger
– Facebook (mentions)
– Twitter (direct messages and tweets)
– High Compatibility
ServiceDock Cons
– Con : Not always the cheapest option : Digital Customer Experience (CX) Software average cost is $ 4 .
– Con : Custom integrations can come at a price.
ServiceDock Features
Here is the list of the main features of this computer software :
– Multi-Location
– Purchasing
– eCommerce
– Inventory Management
– Engagement tools
– live chat
– Cloud Services
– Customer Experience Features
– Churn Management
– Reporting/Analytics
– Feedback Management
– Communication Management
– Feedback Management
– Response Template
– Dashboard
– Sentiment Analysis
– Customer Engagement Features
– Survey/Poll Management
– Multi-Channel Data Collection
– Text Analysis
Main function & Pro Features
– Multi-Location
– Purchasing
– eCommerce
– Inventory Management
– Engagement tools
– live chat
– Cloud Services
– Customer Experience Features
– Churn Management
– Reporting/Analytics
– Feedback Management
– Communication Management
– Feedback Management
– Response Template
– Dashboard
– Sentiment Analysis
– Customer Engagement Features
– Survey/Poll Management
– Multi-Channel Data Collection
– Text Analysis
ServiceDock Integrations
ServiceDock integrates with more than 4 applications & plugins like Facebook and SAP (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 ServiceDock integrations
– Facebook
– SAP
ServiceDock Pricing
The ServiceDock pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
ServiceDock offers several pricing plans :
– Servicedock : Price on demand
– Start : Price on demand
– Professional : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand
| Servicedock | Start | Professional | Enterprise | Premium |
| Price on demand | Price on demand | Price on demand | Price on demand | Price on demand |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available
Free plan : No free plan
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
ServiceDock is a cloud-based Digital Customer Experience (CX) platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
servicedock is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Online Support …
Hotline : +1 415 429 0380
Training options : …
Industry & Customers
Who use ServiceDock ?
This software package is tailored to business needs : Large Company, SME, Startup …
This web-based application is recommended for trades : PR, Marketing, Sales …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Mothercare, Woodies, Sky, Centra, Frank and Honest …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Public Administration, Shop Manager, Large Company …)
ServiceDock Screenshots & Images : UI, dashboard …
ServiceDock Business Software Pricing
ServiceDock Features & Overview
ServiceDock Screenshot
ServiceDock Screenshot
Videos
Video #1
Video #2
ServiceDock Reviews
Here is our opinion on ServiceDock : this is a great digital customer experience (cx) software to trust .
ServiceDock User Reviews & Ratings
Online and customer reviews of ServiceDock software are quite plentiful and overall very positive :
Overall rating : 5/5
Value for money : 5/5
Functionality : 5/5
Usefulness : 5/5
Ease of use : 5/5
User rating Excellent : 100%
User rating Very Good : 0%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Multi-channel support from one easy-to-use dashboard Automated responses, preset responses, and built-in NPS surveys All channels work on both mobile and desktop, including our innovative multi-channel asynchronous web chat widget
Popularity on social networks : 438 followers on Twitter
Your Customer Review on ServiceDock
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend ServiceDock ? What is your likelihood to renew ?
FAQs
Why use a Digital Customer Experience (CX) Software ?
A customer experience management (CX) software is closely related to customer relationship management (CRM) software, as well as customer feedback and customer service solutions. Where CX software differs is its willingness to leverage customer insights to create actionable improvements in the customer journey. The software can track individual customer behavior and preferences, flag individual customers at risk of churn, leverage predictive analytics to anticipate behavior, and suggest more personalized experiences for a customer or customer segment. Customer experience (CX) management software analyzes user and customer behavior to improve the experience.
According to various sources, most used business software are : Adobe Marketing Cloud (market share : 26,10%), Adobe Creative Cloud (10,80%), Medallia (6,20%), LivePerson (5,20%), Narvar (3,00%), Inline Manual (1,00%), Eptica (0,90%), Parature (0,20%), OpinionLab (0,20%), Akio (0,10%), Spring (0,10%), Moxtra (0,10%), Interakt (0,10%), HiConversion (0,10%)
Main functions are : Predictive analytics, Survey management, Data analysis, Text analysis, Multi-channel, Closed loop / ticket office
Main characteristics are : Automate simple digital conversations, make life easier for your customers and agents, Augment your agents, Capture customer intelligence, enhance the experience, Self Service, Chatbot, Smart knowledge base, Chat, Email, Social, customer experience, based onAI, publisher, Platform, Marketing, Activation, Data, publisher, Platform, Marketing, Activation, Data, AB Testing, Email Retargeting, Deliverability, Marketing Automation, Content Designer, Hyper Personalization, Big Data
Digital Customer Experience (CX) Software Average Price : from $ 4,00 to $ 4,00 with an average price of $ 4,00 . We have identified more than 93 competitors on the market.
Digital Customer Experience (CX) Software Review
Company details
Developed by SERVICEDOCK, Inc. (@servicedock on Twitter)
About ServiceDock: ServiceDock helps you deliver better service with fewer agents. Our platform enables your agents to manage customer support across messaging apps, social media, and web chat from one easy-to-use dashboard. All of our channels are asynchronous and work equally well on mobile or desktop, so you can deliver the support today’s consumers expect. Facebook Messenger – Facebook (mentions) – Twitter (DM & Tweets) – Mobile Optimized Asynchronous Web Chat – WhatsApp, Bots & More Coming Soon
HQ location : Ireland
Founded in 2016 by Oisin Ryan
Total revenue : $95.4K
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Engagement Software > Digital Customer Experience (CX) Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website : visit servicedock.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on ServiceDock is independent in order to highlight the strengths and weaknesses of this Digital Customer Experience (CX) Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
ServiceDock Alternatives
If you’re understanding the drawbacks and you’re looking for a ServiceDock alternative, there are more than 66 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare ServiceDock Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| SERVICEDOCK | $ | Per month / user | Yes |
| SHOPKEEP | $ | Per month / user | Yes |
| GOFRUGAL POS SOFTWARE | $ | Per month / user | Yes |
| LIVEPOS | $89 | Per month / user | Yes |
| RETAIL PRO | $119 | Per month / user | No |
| ERPLY | $19 | Per month / user | Yes |
| NIMBUS RMS | $ | Per month / user | Yes |
| GINESYS | $ | Per month / user | Yes |
| ARI RETAIL POS | $49 | Per month / user | Yes |
| IVEND RETAIL | $ | Per month / user | Yes |
Top 10 Alternatives & Competitors to ServiceDock
– Predesire
– Smart Tribune
– Feedback Lite
– Mapp Engage
– Paywax
– Lithium
– Spectoos
– Freshdesk
– Viaspeech
– Narvar
Free Alternatives to ServiceDock
– Nimbus RMS
– Beeem
You can also take a look at other business apps, like our Yala review and our Pipeline review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Engagement Software to find out which one is right for your needs. Discover how these Digital Customer Experience (CX) Software compare to ServiceDock when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
