ServiceNow
ServiceNow : Reviews, Pricing, Features & Alternatives
$100.00
ServiceNow is a Help Desk Software. Price : $100 (free trial available). Review ServiceNow : Overview & Pricing
ServiceNow Overview : Features, Pricing, Reviews & Alternatives
ServiceNow is a Help Desk Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
ServiceNow is listed as a Help Desk Software and Customer Service & Support Software for companies and is used for Data Center Management, IT Asset Management, Configuration Management Tools, Help Desk …
ServiceNow price starts from $ 100 per user and per month (free trial available).
ServiceNow is a platform for enterprise service management software providers.
Enterprise IT Services Cloud Solutions
What is ServiceNow ?
ServiceNow is a platform-as-a-service provider of IT service applications. The company offers a range of pre-built ITSM products to automate and manage many enterprise IT services. By using the single software, you can automate the process and create custom applications to meet all of your IT service needs. ServiceNow can be used for virtualization and cloud lifecycle management, change orchestration, infrastructure discovery, IT governance, and more. You can also use the software to create reports on all applications, as well as generate KPI and benchmarking reports and create executive dashboards.
Another important feature of this suite is its incident management capabilities. Based on this, IT departments can capture incidents using the self-service portal, email, chat, and phone. ServiceNow also captures all IT costs, preparing the data for various charts and reports.
ServiceNow is a cloud-based service provider that automates enterprise IT operations. The company develops, implements and supports a suite of on-demand IT service management products delivered via the Internet and software as a service. It also provides IT operations management solutions covering mapping, service delivery and assurance solutions, business management solutions such as financial management, project portfolio assembly, performance and vendor analysis, as well as governance, risk and compliance services. , and application development. The company continues to grow through regular small acquisitions.
ServiceNow specializes in IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM). New: our editorial list of additional articles. We decided to collect all the information on the Internet and present you with a list of useful and external links to interesting reading about the opinions, advantages and disadvantages of ServiceNow and similar software.
ServiceNow is a platform-as-a-service provider of enterprise-wide service management software. It also provides a platform for developing form-based workflow applications.
ServiceNow is a fast growing service management provider that went public in 2012. The ServiceNow platform has strong social capabilities.
ServiceNow is a fast growing service management provider that went public in 2012. The ServiceNow platform has strong social capabilities.
ServiceNow specializes in IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM). It offers real-time communication, collaboration, and resource sharing that covers the needs of IT, human resources, security, customer service, software development, facilities, field service, marketing, finance, and business legal needs.
What is ServiceNow? For businesses looking for something to manage IT processes, operations, or issues, ServiceNow might be the tool they need. This cloud-based IT solution is aimed especially at small businesses, although ServiceNow typically works for larger businesses. Companies with fewer than 1,000 employees will certainly benefit from this solution. This lean solution is perfect for companies with small IT departments because it is a more manageable system when running on an enterprise infrastructure. ServiceNow provides a self-service catalog, configuration management database (CMDB), and knowledge management to help automate manual operations.
ServiceNow Resource Management helps project and resource managers create plans, staff projects, and assign people to specific tasks.
ServiceNow Review : Pros & Cons
Pros & Cons
When it comes to finding the right Help Desk tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is ServiceNow, and as you may have guessed from the title, this review will tell you more about ServiceNow’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
ServiceNow Pros : Key Benefits
– IT Service Automation: A solution for asset management, change and release management, configuration management, incident management, IT cost management, problem management, and a service catalog.
– Incident Management
– Single Platform – Consolidate all your legacy applications into a single system to record all processes and gain actionable insights across your IT. Send information between all your applications.
– Change management
– Custom App Development: Build and deploy custom apps in days, integrate your existing and new apps, requires minimal to no coding knowledge.
– Project Portfolio Management: Provides complete project management, from planning and execution to time tracking, task assignment, and status tracking. Includes demand management, resource management, software development life cycle.
– problem management
– Service automation: Standardize service processes and implement automation to replace manual tasks. Create custom workflows, apps, and forms.
– Asset and configuration management
– Service catalog
ServiceNow Cons
– Con : Not always the cheapest option : Help Desk Software average cost is $ 89 .
– Con : Custom integrations can come at a price.
ServiceNow Features
Here is the list of the main features of this computer software :
– API
– Activity Dashboard
– Alerts / Escalation
– Alerts/Notifications
– Approval Process Control
– Asset Lifecycle Management
– Asset Tracking
– Automated Routing
– Availability Management
– Capacity Management
– Change Management
– Client Portal
– Compliance Management
– Configurable Workflow
– Configuration Management
– Contract/License Management
– Cost Tracking
– Customizable Branding
– Dashboard
– Data Import/Export
Main function & Pro Features
– API
– Activity Dashboard
– Alerts / Escalation
– Alerts/Notifications
– Approval Process Control
– Asset Lifecycle Management
– Asset Tracking
– Automated Routing
– Availability Management
– Capacity Management
– Change Management
– Client Portal
– Compliance Management
– Configurable Workflow
– Configuration Management
– Contract/License Management
– Cost Tracking
– Customizable Branding
– Dashboard
– Data Import/Export
ServiceNow Integrations
ServiceNow integrates with more than 28 applications & plugins like Replicon, Sisense and Pipefy (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 ServiceNow integrations
– Zoom Meetings
– TeamViewer
– Asana
– GoToMeeting
– Malwarebytes Endpoint Protection
– Rippling
– Box
– Remote Support
– Smartsheet
– Tableau
– Workplace by Facebook
– TeamSupport
– Zoho Assist
– Splashtop Business Access
– Adobe Sign
– Qualtrics CoreXM
– Targetprocess
– Jamf Pro
– RingCentral MVP
– Anypoint Platform
– Altiris (version 6.5)
– Google Custom Search
– Incident
– LANDesk MID Server
– Lotus Notes Domino
– Ariba
– Centennial
– Clarify
– BMC Remedy
– EMC Smarts
– HP Service Manager 7
– IBM Tivoli Identity Manager
– Incident
– Eloqua
– IBM WebSphere MQ
– Interlink Business Enterprise
– Sendmail
– HDI Survey
– HP OpenView ServiceDesk
– Google Maps
ServiceNow Pricing
The ServiceNow pricing plan starts from $ 100,00 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
ServiceNow offers several pricing plans :
– Standard : $ 100,00 per user / per month
– Start : –
– Professional : –
– Enterprise : –
– Premium : –
| Standard | Start | Professional | Enterprise | Premium |
| Price on demand | Price on demand | Price on demand | Price on demand | Price on demand |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available
Free plan : Premium only
Freemium : No information
Starting price : $ 100,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
ServiceNow is a cloud-based Help Desk platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
servicenow is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
There’s also native mobile apps for iPhone & iPads on Apple’s App Store and for smartphones & tablets on Google Play Store.
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : iOS App & Android App
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Spanish, French, Italian, Japanese, Portuguese, Spanish, Portuguese, Japanese …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : Yes
Training options : Documentation, Videos, Webinars …
Industry & Customers
Who use ServiceNow ?
This software package is tailored to business needs : Small and Medium companies, Medium companies (Turnover : – $50 million) in countries like United Kingdom …
This web-based application is recommended for trades : IT …
This cloud software is used in the sectors : Software, Information Technology and Services, Hospitals and health care …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Setelia, Acca Careers, Accenture, Accruent, Ach Consulting, Ag2R La Mondiale, Agil-It …
Awards & Recognitions
This tech company won several customer review awards from comparison websites, like Part of World’s fastest growing SaaS companies according to SaaS 1000 .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Shop Manager, Small Company, SME …)
ServiceNow Screenshots & Images : UI, dashboard …
ServiceNow Business Software Pricing
ServiceNow Features & Overview
ServiceNow Screenshot
ServiceNow Screenshot
Videos
Video #1
ServiceNow Reviews
Here is our opinion on ServiceNow : this is an excellent help desk software to trust .
ServiceNow User Reviews & Ratings
Online and customer reviews of ServiceNow software are quite plentiful and overall very positive :
Overall rating : 4,6/5
Value for money : 4,1/5
Functionality : 4,4/5
Usefulness : 4,1/5
Ease of use : 4,1/5
User rating Excellent : 10%
User rating Very Good : 90%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
The benefits of ServiceNow are that it allows them to know the status of their computer networks, systems and software. Here are some other benefits:
Popularity on social networks : 38000 followers on Twitter
Your Customer Review on ServiceNow
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend ServiceNow ? What is your likelihood to renew ?
FAQs
Why use a Help Desk Software ?
Customer support software (help desk – after-sales service) makes it possible to manage after-sales service and customer questions and problems. Customer support software improves relations between the company and its customers: help desk, after-sales service.
According to various sources, most used business software are : Zendesk (market share : 17,40%), HP Service Manager (17,10%), Livechat (8,30%), ServiceNow (5,40%), SysAid Help Desk (2,60%), Snapengage (1,40%), ConnectWise (1,20%), LiveZilla (1,10%), Uservoice (1,00%), MightyCall (0,90%), LiveOps (0,60%), LiveAgent (0,40%), WebsiteAlive (0,30%), Iadvize (0,20%), osTicket (0,20%), Front (0,10%), Velaro (0,10%), Casengo (0,10%), Usersnap (0,10%)
Main functions are : IT Asset Management, Network monitoring and management, Knowledge management, Configuration Management, Service catalog management, License management
Main characteristics are : Customer service, Chrome extension, Shortcuts for Gmail, Fast email writing, SAAS software, Artificial intelligence – AI, Customer service, MarTech, CivicTech – GovTech, Communication, Webmarketing, e-commerce, Customer service, helpdesk, database knowledge, on demand, software as a service, customer support, forums, Social and communications, Knowledge base, SAAS software, Social media, Service customers, RetailTech, SAAS software, knowledge base, service center, service management, ticketing
Help Desk Software Average Price : from $ 5,00 to $ 499,00 with an average price of $ 89,00 . We have identified more than 249 competitors on the market.
Help Desk Software Review
Company details
Developed by SERVICENOW, Inc. (@servicenow on Twitter)
HQ location : USA
Founded in 2004 by Bill Mcdermott
Total revenue : $4.5B
Fundings : $83.8M
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Help Desk Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website : visit servicenow.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on ServiceNow is independent in order to highlight the strengths and weaknesses of this Help Desk Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
ServiceNow Alternatives
If you’re understanding the drawbacks and you’re looking for a ServiceNow alternative, there are more than 61 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to ServiceNow
– JIRA Service Management
– BMC Helix ITSM
– Freshdesk
– Canfigure
– SolarWinds Service Desk
– Jira Service Desk
– ServiceDesk Plus
– Feedio
– Freshservice
– Datto RMM
You can also take a look at other business apps, like our PlanPlusOnline review and our CezanneHR review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Help Desk Software compare to ServiceNow when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
