Smaply
Smaply : Reviews, Pricing, Features & Alternatives
$25.00
Smaply is a Digital Customer Experience (CX) Software. Price : $25 (free trial available). Review Smaply : Overview & Pricing
Smaply Overview : Features, Pricing, Reviews & Alternatives
Smaply is a Digital Customer Experience (CX) Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Smaply is listed as a Digital Customer Experience (CX) Software and Customer Engagement Software for companies and is used for Customer Experience, Customer Journey Mapping Tools, Agile & Other Methods …
Smaply price starts from $ 25 per user and per month (free trial available).
Smaply is a web-based software that visualizes travel maps, people, and stakeholder maps. Enable teams to share and collaborate to create a better customer experience.
Customer experience solution with shared customer profile
What is Smaply ?
Sample is a web-based journey mapping solution for businesses of all sizes that provides insight into a customer’s experience while browsing the web. The system comes with features like storyboarding, data visualization, channel management, team collaboration, customer profiles, and more. The client personality module allows team members to enter information about a client, such as age, nationality, brief description, photos, likes and dislikes, and profession. Using the drag and drop editing feature, team members can upload images or files to attach to a customer profile, ensuring all relevant information is in one place.
Editors: custom journey maps – people – stakeholder maps Key features: live sharing – feedback mode – behind the scenes process – storyboard gallery – templates – learning resources Exports: PDF – PNG – PowerPoint – Excel – branding custom Integrations: file lane – Noun Project integration – Google Spreadsheet integration – API
Smaply is the experience innovation software that helps you and your team integrate customer care into your organization: create, share, and present your customer journey maps, personas, and stakeholder maps. Creating a customer journey map makes interactions visible and facilitates a common and empathic understanding between all team members. With Smaply, you can visualize your customer experience on a journey map and take your customer’s perspective to understand needs, pain points, and feelings. Create a travel map repository and connect your travel maps in hierarchies.
Smaply Review : Pros & Cons
Pros & Cons
When it comes to finding the right Digital Customer Experience (CX) tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Smaply, and as you may have guessed from the title, this review will tell you more about Smaply’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Smaply Pros : Key Benefits
– characters
– stakeholder maps
– customer journey maps
– feedback
– service design methods learning resources
– live travel map sharing
– Google Spreadsheets Integration
– professional exports (PDF, PNG, PowerPoint, Excel)
– collaboration on trip maps with teams
– custom brand
Smaply Cons
– Con : Not always the cheapest option : Digital Customer Experience (CX) Software average cost is $ 4 .
– Con : Custom integrations can come at a price.
Smaply Features
Here is the list of the main features of this computer software :
– Attribution Modeling
– Collaboration Tools
– Commenting/Notes
– Customer Accounts
– Customer Activity Tracking
– Customer Database
– Customer Experience Management
– Customer Profiles
– Data Import/Export
– Data Visualization
– Drag & Drop
– Knowledge Management
– Multi-Channel Data Collection
– Multi-Channel Management
– Multi-Channel Marketing
– Negative Feedback Management
– Personalization
– Reporting/Analytics
– Sentiment Analysis
– Surveys & Feedback
Main function & Pro Features
– Attribution Modeling
– Collaboration Tools
– Commenting/Notes
– Customer Accounts
– Customer Activity Tracking
– Customer Database
– Customer Experience Management
– Customer Profiles
– Data Import/Export
– Data Visualization
– Drag & Drop
– Knowledge Management
– Multi-Channel Data Collection
– Multi-Channel Management
– Multi-Channel Marketing
– Negative Feedback Management
– Personalization
– Reporting/Analytics
– Sentiment Analysis
– Surveys & Feedback
Smaply Integrations
Smaply may integrates with applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Smaply Pricing
The Smaply pricing plan starts from $ 25 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Smaply offers several pricing plans :
– Free : $ 0,00 per user / per month
– Basic : $ 25,00 per user / per month
– Pro : $ 36,00 per user / per month
– Company : –
– Premium : –
| Free | Basic | Pro | Company | Premium |
| $0,00 | $25,00 | $36,00 | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 14 days
Free plan : No information
Freemium : Freemium
Starting price : $ 25,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Smaply is a cloud-based Digital Customer Experience (CX) platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
smaply is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Arabic, Chinese, Spanish, French, Italian, Japanese, Portuguese, Russian …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Chat, Email / Help Desk, Knowledge Base, Phone Support, Online Support …
Hotline : Yes
Training options : Documentation, In Person, Live Online, Videos, Webinars …
Industry & Customers
Who use Smaply ?
This software package is tailored to business needs : Public Administration, Non Profit, Entrepreneur …
This web-based application is recommended for trades : Sales …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Large Company, Medium Company, Non Profit …)
Smaply Screenshots & Images : UI, dashboard …
Smaply Business Software Pricing
Smaply Features & Overview
Smaply Screenshot
Videos
Video #1
Smaply Reviews
Here is our opinion on Smaply : this is an excellent digital customer experience (cx) software to trust .
Smaply User Reviews & Ratings
Online and customer reviews of Smaply software are quite plentiful and overall very positive :
Overall rating : 4,5/5
Value for money : 3,8/5
Functionality : 3,6/5
Usefulness : 3,8/5
Ease of use : 3,8/5
User rating Excellent : 10%
User rating Very Good : 90%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks :
Your Customer Review on Smaply
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Smaply ? What is your likelihood to renew ?
FAQs
Why use a Digital Customer Experience (CX) Software ?
A customer experience management (CX) software is closely related to customer relationship management (CRM) software, as well as customer feedback and customer service solutions. Where CX software differs is its willingness to leverage customer insights to create actionable improvements in the customer journey. The software can track individual customer behavior and preferences, flag individual customers at risk of churn, leverage predictive analytics to anticipate behavior, and suggest more personalized experiences for a customer or customer segment. Customer experience (CX) management software analyzes user and customer behavior to improve the experience.
According to various sources, most used business software are : Adobe Marketing Cloud (market share : 26,10%), Adobe Creative Cloud (10,80%), Medallia (6,20%), LivePerson (5,20%), Narvar (3,00%), Inline Manual (1,00%), Eptica (0,90%), Parature (0,20%), OpinionLab (0,20%), Akio (0,10%), Spring (0,10%), Moxtra (0,10%), Interakt (0,10%), HiConversion (0,10%)
Main functions are : Predictive analytics, Survey management, Data analysis, Text analysis, Multi-channel, Closed loop / ticket office
Main characteristics are : Automate simple digital conversations, make life easier for your customers and agents, Augment your agents, Capture customer intelligence, enhance the experience, Self Service, Chatbot, Smart knowledge base, Chat, Email, Social, customer experience, based onAI, publisher, Platform, Marketing, Activation, Data, publisher, Platform, Marketing, Activation, Data, AB Testing, Email Retargeting, Deliverability, Marketing Automation, Content Designer, Hyper Personalization, Big Data
Digital Customer Experience (CX) Software Average Price : from $ 4,00 to $ 4,00 with an average price of $ 4,00 . We have identified more than 93 competitors on the market.
Digital Customer Experience (CX) Software Review
Company details
Developed by SMAPLY, Inc.
HQ location : USA
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Engagement Software > Digital Customer Experience (CX) Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website : visit smaply.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Smaply is independent in order to highlight the strengths and weaknesses of this Digital Customer Experience (CX) Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Smaply Alternatives
If you’re understanding the drawbacks and you’re looking for a Smaply alternative, there are more than 72 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to Smaply
– UXPressia
– Miro
– LiaCX
– Smartlook
– Lucky Orange
– Qualtrics Customer Experience
– UserTesting
– SiteCore
– FullStory
– Confirmit
You can also take a look at other business apps, like our Shadow Tracker review and our BiznusSoft Field Service review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Engagement Software to find out which one is right for your needs. Discover how these Digital Customer Experience (CX) Software compare to Smaply when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
