SolarWinds Service Desk
SolarWinds Service Desk : Reviews, Pricing, Features & Alternatives
$19.00
SolarWinds Service Desk is a Help Desk Software. Price : $19 (free trial available). Review SolarWinds Service Desk : Overview & Pricing
SolarWinds Service Desk Overview : Features, Pricing, Reviews & Alternatives
SolarWinds Service Desk is a Help Desk Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
SolarWinds Service Desk is listed as a Help Desk Software and Customer Service & Support Software for companies and is used for Customer Service, ITSM, IT Management, Service Desk …
SolarWinds Service Desk price starts from $ 19 per user and per month (free trial available).
IT Service Desk & Asset Management Software
An IT service management (ITSM) solution
What is SolarWinds Service Desk ?
SolarWinds Service Desk (formerly Samanage) enables modern organizations around the world to deliver a superior service experience to their employees. IT service management software accelerates the efficiency and visibility of requested and delivered services in an organization, facilitating continuous optimization of process improvements and increased productivity. With unprecedented agility and scalability, SolarWinds Service Desk enables organizations to quickly and consistently deliver the services employees need to get their jobs done.
SolarWinds Service Desk, formerly Samanage Service Platform, is a cloud-based service desk for IT or any other department. A single platform for service management, IT asset management, and configuration management, Service Desk is ITIL-ready and complete with incident, problem, change, and release management capabilities. Advanced reporting modules allow users to analyze trends, monitor service quality, and continually improve service management processes.
SolarWinds Service Desk is suitable for businesses looking for a help desk solution that provides IT service management (ITSM) functionality. SolarWinds Service Desk provides comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in better support. SolarWinds Service Desk is cloud-based software offered on an annual subscription basis. In the system, users can manage service tickets and company assets. It also works on the go from any smartphone or tablet equipped with a web browser. SolarWinds Service Desk integrates with other apps, including Google Apps, Salesforce.com, OneLogin, and over 140 other apps. Users can submit service tickets through ei…
Service Desk is a fully integrated, cloud-based service desk and IT asset management solution. Built on ITSM best practices to create a platform that is as usable as it is innovative by integrating automation, artificial intelligence, and machine learning to help streamline IT help desks and empower free service for employees. SolarWinds Service Desk offers businesses of all sizes an affordable, easy-to-use ITSM solution that can easily scale as their technology infrastructure and business needs change.
SolarWinds Service Desk Review : Pros & Cons
Pros & Cons
When it comes to finding the right Help Desk tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is SolarWinds Service Desk, and as you may have guessed from the title, this review will tell you more about SolarWinds Service Desk’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
SolarWinds Service Desk Pros : Key Benefits
– SolarWinds Service Desk is a service desk that can be used across IT and across an organization, enabling internal service providers to streamline process improvement and increase productivity. As a fully integrated service management and asset management solution, you dramatically improve visibility, efficiency and success. Reducing IT costs and saving time, SolarWinds Service Desk collects service requests, vendor data, purchase orders, warranties, and agreements all in one place. Built on a multi-tenant SaaS platform, SolarWinds Service Desk has the ability to quickly react to market changes, new technologies, and customer needs.
– IT Service Desk: Handle tickets and service requests, Self Service Portal email integration.
– Self-service portal: employees can solve their problems independently.
– Contract Management – Keep track of all software contracts and licenses.
– IT Asset Management: Management of all the organization’s assets.
– IT Service Catalog – Streamline available service requests and fulfillment processes.
– Risk Detection: Continuously scans software and hardware to detect any issues.
SolarWinds Service Desk Cons
– Con : Custom integrations can come at a price.
SolarWinds Service Desk Features
Here is the list of the main features of this computer software :
– API
– Access Controls/Permissions
– Active Directory Integration
– Activity Dashboard
– Activity Tracking
– Alerts / Escalation
– Alerts/Notifications
– Asset Lifecycle Management
– Asset Tracking
– Assignment Management
– Audit Management
– Auto-Responders
– Automated Routing
– CMDB
– CRM
– Call Center Management
– Categorization/Grouping
– Change Management
– Client Portal
– Collaboration Tools
Main function & Pro Features
– API
– Access Controls/Permissions
– Active Directory Integration
– Activity Dashboard
– Activity Tracking
– Alerts / Escalation
– Alerts/Notifications
– Asset Lifecycle Management
– Asset Tracking
– Assignment Management
– Audit Management
– Auto-Responders
– Automated Routing
– CMDB
– CRM
– Call Center Management
– Categorization/Grouping
– Change Management
– Client Portal
– Collaboration Tools
SolarWinds Service Desk Integrations
SolarWinds Service Desk integrates with more than 28 applications & plugins like GoToAssist, OneLogin and Cyfe (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 SolarWinds Service Desk integrations
– Google Drive
– Slack
– Dropbox Business
– Google Workspace
– Gmail
– TeamViewer
– Salesforce Sales Cloud
– Google Analytics
– Jira
– Zapier
– Zendesk
– ActiveCampaign
– Microsoft Azure
– Wrike
– Okta
– Teamwork
– Harvest
– LogMeIn Central
– LogMeIn Rescue
– Help Desk Migration
SolarWinds Service Desk Pricing
The SolarWinds Service Desk pricing plan starts from $ 19 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
SolarWinds Service Desk offers several pricing plans :
– Professional : $ 19,00 per user / per month
– Team : $ 69,00 per user / per month
– Business : $ 39,00 per user / per month
– Company : $ 89,00 per user / per month
– Premium : –
| Professional | Team | Business | Company | Premium |
| $19,00 | $69,00 | $39,00 | $89,00 | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
SolarWinds Service Desk Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 30 days
Free plan : Premium only
Freemium : No information
Starting price : $ 19,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
SolarWinds Service Desk is a cloud-based Help Desk platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
solarwinds-service-desk is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows …) and mobile platforms (like Android and iOS).
There’s also native mobile apps for iPhone & iPads on Apple’s App Store and for smartphones & tablets on Google Play Store.
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : iOS App & Android App
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Chinese, Spanish, French, Japanese, Portuguese, Spanish, Portuguese, Korean …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : +1 888-250-8971
Training options : Documentation, In Person, Live Online, Videos, Webinars …
Industry & Customers
Who use SolarWinds Service Desk ?
This software package is tailored to business needs : Public Administration, Non Profit, Medium Company …
This web-based application is recommended for trades : Professional …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Startup, Entrepreneur, Freelancer …)
SolarWinds Service Desk Screenshots & Images : UI, dashboard …
SolarWinds Service Desk Business Software Pricing
SolarWinds Service Desk Features & Overview
SolarWinds Service Desk Screenshot
Videos
Video #1
Video #2
SolarWinds Service Desk Reviews
Here is our opinion on SolarWinds Service Desk : this is an excellent help desk software to know .
SolarWinds Service Desk User Reviews & Ratings
Online and customer reviews of SolarWinds Service Desk software are quite plentiful and overall very positive :
Overall rating : 4,7/5
Value for money : 4,4/5
Functionality : 4,3/5
Usefulness : 4,4/5
Ease of use : 4,4/5
User rating Excellent : 60%
User rating Very Good : 34%
User rating Average : 5%
User rating Poor : 1%
User rating Terrible : 0%
Popularity on social networks : 11774 followers on Twitter
Your Customer Review on SolarWinds Service Desk
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend SolarWinds Service Desk ? What is your likelihood to renew ?
FAQs
Why use a Help Desk Software ?
Customer support software (help desk – after-sales service) makes it possible to manage after-sales service and customer questions and problems. Customer support software improves relations between the company and its customers: help desk, after-sales service.
Main functions are : IT Asset Management, Network monitoring and management, Knowledge management, Configuration Management, Service catalog management, License management
Main characteristics are : Software is available over the Internet, application is maintained by the vendor, license to the software may be subscription based or usage based.
Help Desk Software Average Price : from $ 5,00 to $ 499,00 with an average price of $ 89,00 .
Help Desk Software Review
Company details
Developed by SOLARWINDS, Inc.
HQ location : North Carolina
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Help Desk Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website : visit solarwinds.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on SolarWinds Service Desk is independent in order to highlight the strengths and weaknesses of this Help Desk Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
SolarWinds Service Desk Alternatives
If you’re understanding the drawbacks and you’re looking for a SolarWinds Service Desk alternative, there are more than 16 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare SolarWinds Service Desk Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| SOLARWINDS SERVICE DESK | $19 | Per month / user | Yes |
| FRESHSERVICE | $19 | Per month / user | Yes |
| ZENDESK TALK | $9 | Per month / user | Yes |
| JIRA SERVICE DESK | $10 | Per month / user | Yes |
| IVANTI SERVICE MANAGER | $ | Per month / user | Yes |
| INCIDENT IQ | $ | Per month / user | No |
| VIVANTIO | $42 | Per month / user | Yes |
| SUNVIEW CHANGEGEAR | $ | Per month / user | No |
| ATSPOKE | $5 | Per month / user | No |
| $ | Per month / user |
Top 10 Alternatives & Competitors to SolarWinds Service Desk
– Zendesk
– Freshservice
– ManageEngine ServiceDesk Plus
– JIRA Service Management
– ServiceNow
– Salesforce Service Cloud
– Zoho Desk
– Teamwork Desk
– Zendesk
– Freshdesk
You can also take a look at other business apps, like our Clover review and our Systeme.io review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Help Desk Software compare to SolarWinds Service Desk when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
