Stella Connect
Stella Connect : Reviews, Pricing, Features & Alternatives
Stella Connect is a Digital Customer Experience (CX) Software (free trial available). Review Stella Connect : Overview & Pricing
Stella Connect Overview : Features, Pricing, Reviews & Alternatives
Stella Connect is a Digital Customer Experience (CX) Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Stella Connect is listed as a Digital Customer Experience (CX) Software and Customer Engagement Software for companies and is used for Call Center, Customer Satisfaction, Contact Center, Customer Experience …
Stella Connect prices are available on demand (free trial available).
Stella Connect helps build closer relationships with customers, further engage employees, and transform the approach to training and quality control.
Customer experience management tool to better serve your frontline team
What is Stella Connect ?
Stella Connect is Medallia’s experience management platform that connects customer feedback, quality control and training. It helps organizations improve their agent engagement and performance for internal teams as well as outsourced customer service teams. The platform gives agents instant visibility into their performance, helping them stay motivated and engaged on a regular basis. This detailed feedback allows team leaders to provide spontaneous coaching and learning to agents. They can conduct more effective and action-oriented meetings with agents, and even have reward, recognition and incentive programs for them. Organizations can initiate quality control reviews based on real-time customer feedback, making your business more holistic and symbolic of real-world agent performance. The platform also helps create automated workflows for customer service teams to instantly connect with dissatisfied customers and make things right. Stella Connect positively impacts businesses by reducing agent churn, cost-effectively scaling teams, and increasing repeat purchases.
Stella Connect Review : Pros & Cons
Pros & Cons
When it comes to finding the right Digital Customer Experience (CX) tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Stella Connect, and as you may have guessed from the title, this review will tell you more about Stella Connect’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Stella Connect Pros : Key Benefits
– Capture more important metrics and empower agents to deliver exceptional experiences with real-time customer feedback from Stella Connect.
– Use Stella Connect to take CSATs, QA, and 1:1 training all under one roof and gain insights you can act on to increase customer satisfaction.
– Compare QA and CSAT with a single click and track the performance of each agent and team using Stella Connect’s all-in-one performance management platform.
– Track the performance of each agent and team, and capture data and actionable insights with Stella Connect.
– Stella Connect helps support teams link customer feedback and QA, closing gaps for better visibility into agent performance.
Stella Connect Cons
– Con : Not always the cheapest option : Digital Customer Experience (CX) Software average cost is $ 4 .
– Con : Custom integrations can come at a price.
Stella Connect Features
Here is the list of the main features of this computer software :
– 360 Degree Feedback
– API
– Alerts / Escalation
– Call Center Management
– Complaint Monitoring
– Customer Database
– Customer Experience Management
– Dashboard
– Engagement Tracking
– Feedback Management
– Live Chat
– Negative Feedback Management
– Performance Management
– Performance Metrics
– Reporting & Statistics
– Reporting/Analytics
– Search/Filter
– Social Media Integration
– Survey/Poll Management
– Surveys & Feedback
Main function & Pro Features
– Third Party Integrations
– Workflow Management
Stella Connect Integrations
Stella Connect may integrates with applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Stella Connect Pricing
The Stella Connect pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Stella Connect offers several pricing plans :
– Stella Connect : Price on demand
– Start : Price on demand
– Professional : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand
| Stella Connect | Start | Professional | Enterprise | Premium |
| Price on demand | Price on demand | Price on demand | Price on demand | Price on demand |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available
Free plan : No free plan
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Stella Connect is a cloud-based Digital Customer Experience (CX) platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
stella-connect is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Chat, Email / Help Desk, FAQs / Forum, Phone Support, Online Support …
Hotline : (212) 366-1483
Training options : Documentation, In Person, Live Online, Videos, Webinars …
Industry & Customers
Who use Stella Connect ?
This software package is tailored to business needs : Entrepreneur, Medium Company, Large Company …
This web-based application is recommended for trades : PR, Marketing, Sales …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Shop Manager, Small Company, SME …)
Stella Connect Screenshots & Images : UI, dashboard …
Stella Connect Business Software Pricing
Stella Connect Features & Overview
Stella Connect Screenshot
Videos
Video #1
Video #2
Stella Connect Reviews
Here is our opinion on Stella Connect : this is a great digital customer experience (cx) software to trust .
Stella Connect User Reviews & Ratings
Online and customer reviews of Stella Connect software are quite plentiful and overall very positive :
Overall rating : 5/5
Value for money : 4,2/5
Functionality : 4,9/5
Usefulness : 4,2/5
Ease of use : 4,2/5
User rating Excellent : 100%
User rating Very Good : 0%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks : 6946 followers on LinkedIn
Your Customer Review on Stella Connect
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Stella Connect ? What is your likelihood to renew ?
FAQs
Why use a Digital Customer Experience (CX) Software ?
A customer experience management (CX) software is closely related to customer relationship management (CRM) software, as well as customer feedback and customer service solutions. Where CX software differs is its willingness to leverage customer insights to create actionable improvements in the customer journey. The software can track individual customer behavior and preferences, flag individual customers at risk of churn, leverage predictive analytics to anticipate behavior, and suggest more personalized experiences for a customer or customer segment. Customer experience (CX) management software analyzes user and customer behavior to improve the experience.
According to various sources, most used business software are : Adobe Marketing Cloud (market share : 26,10%), Adobe Creative Cloud (10,80%), Medallia (6,20%), LivePerson (5,20%), Narvar (3,00%), Inline Manual (1,00%), Eptica (0,90%), Parature (0,20%), OpinionLab (0,20%), Akio (0,10%), Spring (0,10%), Moxtra (0,10%), Interakt (0,10%), HiConversion (0,10%)
Main functions are : Predictive analytics, Survey management, Data analysis, Text analysis, Multi-channel, Closed loop / ticket office
Main characteristics are : Automate simple digital conversations, make life easier for your customers and agents, Augment your agents, Capture customer intelligence, enhance the experience, Self Service, Chatbot, Smart knowledge base, Chat, Email, Social, customer experience, based onAI, publisher, Platform, Marketing, Activation, Data, publisher, Platform, Marketing, Activation, Data, AB Testing, Email Retargeting, Deliverability, Marketing Automation, Content Designer, Hyper Personalization, Big Data
Digital Customer Experience (CX) Software Average Price : from $ 4,00 to $ 4,00 with an average price of $ 4,00 . We have identified more than 93 competitors on the market.
Digital Customer Experience (CX) Software Review
Company details
Developed by STELLA, Inc.
HQ location : USA
Founded in 2015 by Jordy Leiser
Total revenue : $7920000
Fundings : Û 11_000_000
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Engagement Software > Digital Customer Experience (CX) Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website : visit stellaconnect.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Stella Connect is independent in order to highlight the strengths and weaknesses of this Digital Customer Experience (CX) Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Stella Connect Alternatives
If you’re understanding the drawbacks and you’re looking for a Stella Connect alternative, there are more than 66 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Stella Connect Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| STELLA CONNECT | $ | Per month / user | Yes |
| IFTTT | $3 | Per month / user | No |
| ONLINE CHECK WRITER | $1 | Per month / user | Yes |
| SUPERMETRICS | $19 | Per month / user | Yes |
| DRAG | $8 | Per month / user | No |
| LOKALISE | $120 | Per month / user | Yes |
| ONESAAS | $ | Per month / user | No |
| ECANVASSER | $ | Per month / user | No |
| MYPOS | $ | Per month / user | No |
| VOICEA | $7,99 | Per month / user | No |
Top 10 Alternatives & Competitors to Stella Connect
– Zendesk
– LiveAgent
– Efficy CRM
– Genesys Cloud CX
– EvaluAgent
– Predesire
– Smart Tribune
– Feedback Lite
– Mapp Engage
– Paywax
You can also take a look at other business apps, like our Amazon AWS Cloud9 review and our SnapLogic review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Engagement Software to find out which one is right for your needs. Discover how these Digital Customer Experience (CX) Software compare to Stella Connect when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
