SugarCRM
SugarCRM : Reviews, Pricing, Features & Alternatives
$40.00
SugarCRM is a Customer Relationship Management (CRM) Software. Price : $40 (free trial available). Review SugarCRM : Overview & Pricing
SugarCRM Overview : Features, Pricing, Reviews & Alternatives
SugarCRM is a Customer Relationship Management (CRM) Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
SugarCRM is listed as a Customer Relationship Management (CRM) Software and Online CRM Software for companies and is used for CRM, Marketing Automation, Lead Management, Sales Tracking, Campaign Management, CRM, Marketing Automation …
SugarCRM price starts from $ 40 per user and per month (free trial available).
Customizable customer relationship management software
Simple and direct CRM
What is SugarCRM ?
SugarCRM is a CRM solution that tries to keep things as simple as possible with a clean and intuitive interface that gives you access to key features as soon as you open it. It is part of their goal to provide a customer experience that goes above and beyond. SugarCRM can be easily implemented and integrated into your existing technology landscape. It also includes a number of customizations that allow you to quickly automate business processes to save you time and improve your productivity. The agile and flexible process management procedures of this CRM solution help you respond quickly to the competition. It has low, predictable prices and the flexibility that you can be sure there is a plan for your business. SugarCRM can help you speed up the pace of your transactions with its quote management process,
SugarCRM is a software company based in Cupertino, California.
Better manage your sales, marketing, and customer service with SugarCRM’s online CRM software.
SugarCRM is a software company that produces the Sugar web application, a customer relationship management system available in commercial and open source applications.
Better manage your sales, marketing, and customer service with SugarCRM’s online CRM software.
SugarCRM enables businesses to create extraordinary customer relationships with the most innovative and affordable CRM solution on the market. Request a free trial!
SugarCRM enables businesses to create extraordinary customer relationships with the most innovative and affordable CRM solution on the market. Request a free trial!
100% web-based CRM software to optimize business activity
SugarCRM software is a customer relationship management solution created in 2004 by the American publisher of the same name SugarCRM. This CRM is a complete solution for sales, marketing and customer service. Present in 120 countries thanks to its 200 local partners, Sugar CRM represents more than 7,000 customers and 2 million users worldwide. The latest version available is 9.3.0 from January 2020. The purpose of this software is to be a sales support and customer loyalty tool. Therefore, they put the individual at the center of exchanges to improve exchanges between employees and customers. SugarCRM is available in a local version, a SaaS version or a mobile version. SugarCRM offers software that works on open, flexible, simple and intuitive platforms. The main features include: – Sales force automation – Marketing campaigns – Customer service – Collaborative tools – Research and statistics tools These features are grouped into different types of solutions to improve customer experience management: – Sugar Market for marketing automation. – Sugar Serve for customer satisfaction through a collaborative platform and dashboards. – Sugar Sell to improve the performance of your sellers. – Sugar Discover to better understand your performance and comes with KPIs. It should be noted that the free open source version stopped in 2018, but it is possible to try a trial version. Sugar CRM offers 3 different paid versions to best suit your business: – Sugar Professional, from Û50 per month per user. Included in this release are sales force automation and marketing activities, customer service and support, customer portal management, and data storage of up to 15GB. This solution is designed to meet the needs of fast-growing VSEs. – Sugar Enterprise, from Û80 per month and per user. This open platform integrates business processes and complements Sugar Professional. This version allows you to control strategic data to generate personalized activity streams, have a self-service customer portal and have 60 GB of storage. – Sugar Ultimate, from Û150 per month and per user. This version offers the same services as Sugar Enterprise plus 250 GB of storage, as well as 24/7 support and a designated technical administrator. LeBonLogiciel’s opinion: SugarCRM is the leader in customer relationship management (CRM) solutions. This software, thanks to its various versions, covers the needs of all companies, regardless of their sector or size. Programming is done in PHP and is based on MySQL, Microsoft SQL Server or Oracle. The solution is now only available in a commercial version. Your added value lies in your responsiveness and CRM expertise to get the most out of your CRM solution. Being a CRM-only tool, there may be problems integrating the software with ERPs.
SugarCRM Review : Pros & Cons
Pros & Cons
When it comes to finding the right Customer Relationship Management (CRM) tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is SugarCRM, and as you may have guessed from the title, this review will tell you more about SugarCRM’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
SugarCRM Pros : Key Benefits
– Focus your attention on the most profitable trades
– email integration
– Capture leads directly into the CRM system
– marketing automation
– Update new sales reps
– Facebook: Read Your Friends’ News Feed in the Activity Streams Dashlet
– Sales force automation
– Measure the return on investment of campaigns
– Twitter – Read the tweets of everyone you follow in the activity streams dashlet and add the Twitter name to a contact or lead and read their tweets directly on the contact or lead record
– Customer service
SugarCRM Cons
– Con : Custom integrations can come at a price.
SugarCRM Features
Here is the list of the main features of this computer software :
– Reporting – Reports
– Dashboards
– Tracking – Tracking
– 24/7 accessibility
– Automation of actions
– Workflow
– Instant messaging – chat
– Import – Export data
– CRM
– Contact management
– Authentication
– Data encryption
– Access rights management
– Data security
– Data storage
– Automation of reminders
– Products catalogue
– Business management
– Customer management
– Invoice management
Main function & Pro Features
– Reporting – Reports
– Dashboards
– Tracking – Tracking
– 24/7 accessibility
– Automation of actions
– Workflow
– Instant messaging – chat
– Import – Export data
– CRM
– Contact management
– Authentication
– Data encryption
– Access rights management
– Data security
– Data storage
– Automation of reminders
– Products catalogue
– Business management
– Customer management
– Invoice management
SugarCRM Integrations
SugarCRM integrates with more than 26 applications & plugins like FreshDesk, DocuSign and Corporama (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 SugarCRM integrations
– Corporama
– DocuSign
– FreshDesk
– LiveChat
– Mailjet
– PHP
– SugarCRM
– UserVoice
– Zendesk
SugarCRM Pricing
The SugarCRM pricing plan starts from $ 40 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
SugarCRM offers several pricing plans :
– Professional : $ 40,00 per user / per month
– Company : $ 65,00 per user / per month
– Ultimate : $ 150,00 per user / per month
– Enterprise : $ 85,00 per user / per month
– Premium : –
| Professional | Company | Ultimate | Enterprise | Premium |
| $40,00 | $65,00 | $150,00 | $85,00 | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
SugarCRM Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 14 days
Free plan : No free plan
Freemium : No information
Starting price : $ 40,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
SugarCRM is a cloud-based Customer Relationship Management (CRM) platform : its infrastructure is hosted in Europe (probably on AWS, Microsoft Azure or Google Cloud Platform).
sugarcrm is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
There’s also native mobile apps for iPhone & iPads on Apple’s App Store and for smartphones & tablets on Google Play Store.
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : iOS App & Android App
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Chinese, Spanish, French, Italian, Portuguese …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Online Support …
Hotline : +1 877-842-7276
Training options : Documentation, In Person, Live Online, Webinars …
Industry & Customers
Who use SugarCRM ?
This software package is tailored to business needs : Small and Medium companies, Medium companies (Turnover : – $50 million) in countries like United Kingdom, India …
This web-based application is recommended for trades : Administrative, Accounting, Management, Finance …
This cloud software is used in the sectors : Software, Information Technology and Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Tyson, Materion, Sennheiser, Star2star, Caliber, Solutions Metrix – Certified Crm Partner (Microsoft, Oracle …
Awards & Recognitions
This tech company won several customer review awards from comparison websites, like Highly Rated CRM software, and Part of World’s fastest growing SaaS companies according to SaaS 1000 .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Startup, Entrepreneur, Freelancer …)
SugarCRM Screenshots & Images : UI, dashboard …
SugarCRM Business Software Pricing
SugarCRM Features & Overview
SugarCRM Screenshot
SugarCRM Screenshot
Videos
Video #1
Video #2
SugarCRM Reviews
Here is our opinion on SugarCRM : this is a very popular customer relationship management (crm) software to advise .
SugarCRM User Reviews & Ratings
Online and customer reviews of SugarCRM software are quite plentiful and overall very positive :
Overall rating : 4,4/5
Value for money : 3,7/5
Functionality : 3,7/5
Usefulness : 3,7/5
Ease of use : 3,7/5
User rating Excellent : 51%
User rating Very Good : 30%
User rating Average : 13%
User rating Poor : 4%
User rating Terrible : 4%
The main advantages of SugarCRM are that it streamlines your help desk process, helps you launch campaigns faster, allows you to engage the whole team, supports mobile apps, generates smart reports, provides an integrated support center, and integrates with many other SugarCRM.
Popularity on social networks : 34376 followers on LinkedIn
Your Customer Review on SugarCRM
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend SugarCRM ? What is your likelihood to renew ?
FAQs
Why use a Customer Relationship Management (CRM) Software ?
CRM software (GRC – Customer Relationship Management) allows a company to manage its customers, contacts, contracts, prospects and employees, essentially helping it to manage its relationship with all its stakeholders. CRM software (Customer Relationship Management, or GRC: customer relationship management) aims to centralize all the information available on prospects and customers in order to convert them into customers or retain them. This marketing and sales tool improves customer knowledge in order to sell more / sell better and maximize revenue. CRMs offer more and more features: contact management, newsletter creation, leads, business intelligence.
According to various sources, most used business software are : Hubspot (market share : 24,30%), Zoho (23,60%), CA Service Desk Manager (9,20%), Microsoft Dynamics CRM (9,20%), Thryv (6,50%), Zoho CRM (5,70%), Infusionsoft (4,40%), TargetX (4,20%), Microsoft Dynamics 365 (3,90%), SAP CRM (3,80%), ManageEngine (2,30%), Demandforce (2,30%), FileMaker (2,10%), Interactive Intelligence (2,10%), SugarCRM (1,90%), Bitrix24 (1,90%), Oracle CRM (1,40%), Infor CRM (1,40%)
Main functions are : Sales Forecast, Task management, Opportunity Management, Contact management, Sales force automation, lead management
Main characteristics are : CRM, B2B, CRM and prospecting, Project management, Inventory management, Customer service module, CRM, CRM Web, CRM France, French CRM, commercial management, TPe, SME, Start-up, Micro-enterprise, Axonaut, CRM SAAS, cloud, secure, management company, invoice, quote, steering, project management, HR, stock, ticketing, CRM, customer relationship management, crm
Customer Relationship Management (CRM) Software Average Price : from $ 9,00 to $ 160,00 with an average price of $ 43,53 . We have identified more than 960 competitors on the market.
Customer Relationship Management (CRM) Software Review
Company details
Developed by SUGARCRM, Inc. (@sugarcrm on Twitter)
About SugarCRM: SugarCRM’s market-leading customer relationship management (CRM) platform offers an indispensable tool for every person who interacts with customers. From salespeople, marketers, and customer service agents to receptionists and executives, SugarCRM provides enhanced intelligence about every user, helping employees make better decisions and create extraordinary customer relationships.
HQ location : France
Founded in 2004 by Craig Charlton
Total revenue : $50000000
Fundings : $119.6M
Industry : B2B SaaS company
Software Category : CRM Software > Online CRM Software > Customer Relationship Management (CRM) Software (Open Source software)
Schema : SoftwareApplication > BusinessApplication
Tags : CRM | FrenchTech SAAS software | SAAS software | leads | marketing | mysql | management | portal | crm | php …
Website : visit sugarcrm.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on SugarCRM is independent in order to highlight the strengths and weaknesses of this Customer Relationship Management (CRM) Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
SugarCRM Alternatives
If you’re understanding the drawbacks and you’re looking for a SugarCRM alternative, there are more than 82 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare SugarCRM Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| SUGARCRM | $52 | Per month / user | Yes |
| PIPEDRIVE | $12,5 | Per month / user | Yes |
| VTIGER | $30 | Per month / user | No |
| HUBSPOT CRM | $45 | Per month / user | No |
| ZOHO BOOKS | $15 | Per month / user | Yes |
| SUITECRM | $ | Per month / user | Yes |
| SALESFORCE | $25 | Per month / user | Yes |
| ZOHO CRM | $14 | Per month / user | Yes |
| KEAP | $40 | Per month / user | Yes |
| FRESHSALES | $15 | Per month / user | Yes |
Top 10 Alternatives & Competitors to SugarCRM
– Zoho CRM
– Salesforce Sales Cloud
– Freshsales
– Bitrix24
– Act!
– Salesforce CRM
– Bigin by Zoho CRM
– HubSpot
– Zendesk Sell
– Zoho CRM
Free Alternatives to SugarCRM
– Zoho CRM
– Freshsales
– Vtiger
SaaS alternatives
Pipedrive : Channeling tool for active negotiators. Be super organized. Close deals in less time. Created by active sellers and serious web application developers.
InfusionSoft : It is a cloud-based sales and marketing solution that offers customer relationship management (CRM), marketing automation, and e-commerce features in one suite. Help small businesses in various industries build sales volumes and customer service experiences.
Dolibarr : Open Source ERP and CRM web software package for the management of a professional or foundational activity (SMEs, freelancers): invoices, products, contacts, calendar, commercial proposals, orders, stocks, emailings.
HubSpot : Attract, convert, close, and delight customers with HubSpot’s comprehensive set of marketing tools. HubSpot’s all-in-one marketing software helps 12,000+ businesses in 56 countries attract leads and convert them into customers.
act : Instead of having to commit/push each time you want to test the changes you make to your .github/workflows/files (or for any changes to GitHub’s built-in actions), you can use this tool to run the actions locally. The environment variables and file system are set to match what GitHub provides.
You can also take a look at other business apps, like our Jamf Pro review and our ActivTrak review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular CRM Software and Online CRM Software to find out which one is right for your needs. Discover how these Customer Relationship Management (CRM) Software compare to SugarCRM when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
