SurveyMonkey CX
SurveyMonkey CX : Reviews, Pricing, Features & Alternatives
SurveyMonkey CX is a Digital Customer Experience (CX) Software. Review SurveyMonkey CX : Overview & Pricing
SurveyMonkey CX Overview : Features, Pricing, Reviews & Alternatives
SurveyMonkey CX is a Digital Customer Experience (CX) Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
SurveyMonkey CX is listed as a Digital Customer Experience (CX) Software and Customer Engagement Software for companies and is used for Customer Experience, Customer Satisfaction, Customer Engagement, Customer Success …
SurveyMonkey CX prices are available on demand .
NPS solution for flexible data collection and analysis
What is SurveyMonkey CX ?
NPS solution for flexible data collection and analysis
SurveyMonkey CX Review : Pros & Cons
Pros & Cons
When it comes to finding the right Digital Customer Experience (CX) tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is SurveyMonkey CX, and as you may have guessed from the title, this review will tell you more about SurveyMonkey CX’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
SurveyMonkey CX Pros : Key Benefits
– SurveyMonkey CX supports responsive email and surveys that look great on all devices, including iOS, Android, and all modern desktop browsers and email clients.
– Powerful filtering tools allow users to instantly filter, segment, or cross-reference NPS by date, response, country, or any other attribute.
– Get a holistic view of your customers’ satisfaction with autoresponder geotagging and interactive NPS maps.
– Create custom follow-up questions to better understand your NPS data.
– Identify areas for improvement using advanced analytics and easily share insights with your team.
– Powerful filtering tools allow users to instantly filter, segment, or cross-reference NPS by date, response, country, or any other attribute.
– Identify areas for improvement using advanced analytics and easily share insights with your team.
– Get a holistic view of your customers’ satisfaction with autoresponder geotagging and interactive NPS maps.
– Create custom follow-up questions to better understand your NPS data.
SurveyMonkey CX Cons
– Con : Not always the cheapest option : Digital Customer Experience (CX) Software average cost is $ 4 .
– Con : Custom integrations can come at a price.
SurveyMonkey CX Features
Here is the list of the main features of this computer software :
– 360 Degree Feedback
– API
– Account Alerts
– Account Management
– Activity Dashboard
– Churn Management
– Collaboration Tools
– Communication Management
– Complaint Monitoring
– Customer Engagement
– Customer Management
– Customer Segmentation
– Customizable Branding
– Dashboard
– Data Import/Export
– Event Triggered Actions
– Feedback Management
– Health Score
– Multi-Channel Data Collection
– Negative Feedback Management
Main function & Pro Features
– Onboarding
– Predictive Analytics
– Real Time Data
– Reporting/Analytics
– Revenue Management
– Search/Filter
– Sentiment Analysis
– Survey/Poll Management
– Surveys & Feedback
– Text Analysis
– Third Party Integrations
– Trend Analysis
– Usage Tracking/Analytics
SurveyMonkey CX Integrations
SurveyMonkey CX integrates with more than 3 applications & plugins like Pinecrow, Tremendous and SurveyMonkey (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 SurveyMonkey CX integrations
– SurveyMonkey
– Tremendous
– Pinecrow
SurveyMonkey CX Pricing
The SurveyMonkey CX pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
SurveyMonkey CX offers several pricing plans :
– Free Trial : $ 0 per user / per month
– Start : Price on demand
– Professional : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand
| Free Trial | Start | Professional | Enterprise | Premium |
| $0 | Price on demand | Price on demand | Price on demand | Price on demand |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : No information
Free plan : No information
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
SurveyMonkey CX is a cloud-based Digital Customer Experience (CX) platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
surveymonkey-cx is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Email / Help Desk …
Hotline : Yes
Training options : Documentation, Live Online, Webinars …
Industry & Customers
Who use SurveyMonkey CX ?
This software package is tailored to business needs : SME …
This web-based application is recommended for trades : Professional …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (SME, Startup, Public Administration …)
SurveyMonkey CX Screenshots & Images : UI, dashboard …
SurveyMonkey CX Business Software Pricing
SurveyMonkey CX Features & Overview
SurveyMonkey CX Screenshot
Videos
This video is no longer available
SurveyMonkey CX Reviews
Here is our opinion on SurveyMonkey CX : this is a great digital customer experience (cx) software to trust .
SurveyMonkey CX User Reviews & Ratings
Online and customer reviews of SurveyMonkey CX software are quite plentiful and overall very positive :
Overall rating : 4,8/5
Value for money : 4,4/5
Functionality : 4,3/5
Usefulness : 4,4/5
Ease of use : 4,4/5
User rating Excellent : 10%
User rating Very Good : 90%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks :
Your Customer Review on SurveyMonkey CX
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend SurveyMonkey CX ? What is your likelihood to renew ?
FAQs
Why use a Digital Customer Experience (CX) Software ?
A customer experience management (CX) software is closely related to customer relationship management (CRM) software, as well as customer feedback and customer service solutions. Where CX software differs is its willingness to leverage customer insights to create actionable improvements in the customer journey. The software can track individual customer behavior and preferences, flag individual customers at risk of churn, leverage predictive analytics to anticipate behavior, and suggest more personalized experiences for a customer or customer segment. Customer experience (CX) management software analyzes user and customer behavior to improve the experience.
Main functions are : Predictive analytics, Survey management, Data analysis, Text analysis, Multi-channel, Closed loop / ticket office
Main characteristics are : Software is available over the Internet, application is maintained by the vendor, license to the software may be subscription based or usage based.
Digital Customer Experience (CX) Software Average Price : from $ 4,00 to $ 4,00 with an average price of $ 4,00 .
Digital Customer Experience (CX) Software Review
Company details
Developed by SURVEYMONKEY CX, Inc.
HQ location : USA
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Engagement Software > Digital Customer Experience (CX) Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website :
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on SurveyMonkey CX is independent in order to highlight the strengths and weaknesses of this Digital Customer Experience (CX) Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
SurveyMonkey CX Alternatives
If you’re understanding the drawbacks and you’re looking for a SurveyMonkey CX alternative, all the competitors are listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Top 10 Alternatives & Competitors to SurveyMonkey CX
Under construction
You can also take a look at other business apps, like our Network Performance Monitor review and our Hexowatch review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Engagement Software to find out which one is right for your needs. Discover how these Digital Customer Experience (CX) Software compare to SurveyMonkey CX when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
