VCC Live
VCC Live : Reviews, Pricing, Features & Alternatives
$63.00
VCC Live is a Call Center Software. Price : $63 (free trial available). Review VCC Live : Overview & Pricing
VCC Live Overview : Features, Pricing, Reviews & Alternatives
VCC Live is a Call Center Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
VCC Live is listed as a Call Center Software and Business Phone Systems Software for companies and is used for Call Center, Contact Center, Predictive Dialer, Support & Helpdesk …
VCC Live price starts from $ 63 per user and per month (free trial available).
Use One Cloud Call Center software to communicate with all customers
VCC Live is cloud based call center software.
What is VCC Live ?
VCC Live is a cloud-based contact center solution that provides telecommunications services to companies with more than 10 operators that want to provide immediate assistance to their customers. Its advanced features (IVR, real-time statistics, high security, predictive dialer, and VCC Pay, among others) allow your contact center team to perform a wide variety of activities on a single platform. With VCC Live’s omnichannel solution, you can easily use and switch between multiple communication channels, including voice, email, chat, and SMS. Its unique feature, VCC Live Pay, allows you to initiate real-time payments over the phone, speeding up telesales and debt collection processes.
VCC Live is a cloud-based contact center software that provides telecommunications services to all types of companies that want to offer fast support to their customers. Its advanced features (IVR, real-time statistics, high security, predictive dialer, among others) allow your contact center team to perform a wide variety of actions from a single software. With VCC Live’s omnichannel solution, you can use and switch between multiple communication channels, including voice, email, chat, and SMS. Clients of VCC LiveUPC, Provident, 4Life Direct, 4financeVCC Live Video
Cloud contact center software for inbound, outbound, and omnichannel contact centers. Contact us for special offers to increase the productivity of your business!
VCC Live provides innovative cloud-based contact center solutions that enable businesses to deliver the best customer experience. With our software, contact centers can manage a full range of inbound and outbound communications, via phone, email, text, chat, and social media. VCC Live is a cloud-based contact center solution that provides telecommunications services to companies with more than 10 operators that want to provide immediate assistance to their customers. Its advanced features (IVR, real-time statistics, high security, predictive dialer, among others) allow your contact center team to perform a wide variety of activities on a single platform. Its unique feature, VCC Live Pay, allows you to initiate payments over the phone, speeding up debt collection processes.
VCC Live Review : Pros & Cons
Pros & Cons
When it comes to finding the right Call Center tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is VCC Live, and as you may have guessed from the title, this review will tell you more about VCC Live’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
VCC Live Pros : Key Benefits
– Manage projects and databases.
– Incoming and outgoing call center
– Management of incoming and outgoing calls
– predictive dialer
– Quality control management
– Conversation management: voice recording, voice storage, real-time listening
– mixed call center
– Manage a variety of channels including voice, email and SMS
– call script
– Interactive Voice Response
VCC Live Cons
– Con : Not always the cheapest option : Call Center Software average cost is $ 24,5 .
– Con : Custom integrations can come at a price.
VCC Live Features
Here is the list of the main features of this computer software :
– API
– Agent Interface
– Alerts / Escalation
– Alerts/Notifications
– Auto-Dialer
– Automated Routing
– Automatic Call Distribution
– Blended Call Center
– Call Center Management
– Call Logging
– Call Monitoring
– Call Recording
– Call Routing
– Call Scheduling
– Call Scripting
– Call Transfer
– Campaign Management
– Chat/Messaging
– Collaboration Tools
– Computer Telephony Integration
Main function & Pro Features
– API
– Agent Interface
– Alerts / Escalation
– Alerts/Notifications
– Auto-Dialer
– Automated Routing
– Automatic Call Distribution
– Blended Call Center
– Call Center Management
– Call Logging
– Call Monitoring
– Call Recording
– Call Routing
– Call Scheduling
– Call Scripting
– Call Transfer
– Campaign Management
– Chat/Messaging
– Collaboration Tools
– Computer Telephony Integration
VCC Live Integrations
VCC Live may integrates with applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
VCC Live Pricing
The VCC Live pricing plan starts from $ 63 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
VCC Live offers several pricing plans :
– Standard : $ 63,00 per user / per month
– Professional : $ 85,00 per user / per month
– Multi-Channel : $ 109,00 per user / per month
– Premium : $ 155,00 per user / per month
– Premium : –
| Standard | Professional | Multi-Channel | Premium | Premium |
| $63,00 | $85,00 | $109,00 | $155,00 | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
VCC Live Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available (No Credit Card Required)
Free plan : Premium only
Freemium : No information
Starting price : $ 63,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
VCC Live is a cloud-based Call Center platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
vcc-live is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Spanish, Italian, Russian, Czech, Ukrainian, Russian, German …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Phone Support, Online Support …
Hotline : +36 1 999-7400
Training options : Documentation, In Person, Live Online, Webinars …
Industry & Customers
Who use VCC Live ?
This software package is tailored to business needs : Public Administration, Medium Company, Large Company …
This web-based application is recommended for trades : Administrative, Sales …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Shop Manager, Small Company, SME …)
VCC Live Screenshots & Images : UI, dashboard …
VCC Live Business Software Pricing
VCC Live Features & Overview
VCC Live Screenshot
VCC Live Screenshot
Videos
Video #1
Video #2
VCC Live Reviews
Here is our opinion on VCC Live : this is a great call center software to advise .
VCC Live User Reviews & Ratings
Online and customer reviews of VCC Live software are quite plentiful and overall very positive :
Overall rating : 4,8/5
Value for money : 4,6/5
Functionality : 4,5/5
Usefulness : 4,6/5
Ease of use : 4,6/5
User rating Excellent : 77%
User rating Very Good : 21%
User rating Average : 1%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks : 6682 followers on LinkedIn
Your Customer Review on VCC Live
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend VCC Live ? What is your likelihood to renew ?
FAQs
Why use a Call Center Software ?
Cloud software for call centers (call centers) includes all applications dedicated to use in a call center: telephony, emails, sms, social networks, chat. Call center / call center software offers unified communications by linking telephony to computing. They make it possible to launch teleprospecting campaigns and facilitate the commercial management of companies. They make it possible to record pre-recorded messages (interactive vocal server) in order to route requests to the right services.
According to various sources, most used business software are : CallTrackingMetrics (market share : 15,50%), SAP Contact Center (0,40%), Vocalcom (0,20%), VICIdial (0,20%), Aspect Unified IP (0,20%), Noble Systems (0,20%), Cisco packaged contact center (0,10%), ConnectAndSell (0,10%), Synthetix (0,10%), Aspect Call Center (0,10%), IPscape (0,10%), Telax (0,10%)
Main functions are : Automatic call distribution, Interactive voice response, Computer telephony integration, Auto Dialers, Organize and prioritize service tickets, Expert directory
Main characteristics are : Freshchat, live chat, customer messaging, modern messaging, web chat app, site chat, intercom, intercom chat, zendesk chat, drift, web chat, caller id spoofing, caller id spoofing, calling, crazycall, prank, prank call, spoofing, spoofing, callerid, caller id, caller spoofing, caller id change caller, voice changer, voice changer, spoofing app, spoofingidentity, fun call, clearance, uk
Call Center Software Average Price : from $ 9,00 to $ 40,00 with an average price of $ 24,50 . We have identified more than 284 competitors on the market.
Call Center Software Review
Company details
Developed by VCC LIVE, Inc.
HQ location : Hungary
Founded by Juliana Mello
Total revenue :
Industry : B2B SaaS company
Software Category : Communications Software > Business Phone Systems Software > Call Center Software
Schema : SoftwareApplication > CommunicationApplication
Tags : …
Website : visit vcc.live
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on VCC Live is independent in order to highlight the strengths and weaknesses of this Call Center Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
VCC Live Alternatives
If you’re understanding the drawbacks and you’re looking for a VCC Live alternative, there are more than 77 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare VCC Live Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| VCC LIVE | $50 | Per month / user | No |
| 8X8 | $12 | Per month / user | Yes |
| I2X | $ | Per month / user | No |
| IPSCAPE | $ | Per month / user | No |
| CALLMATRIX | $29 | Per month / user | No |
| SQUARETALK | $ | Per month / user | No |
| CLOUDCALL | $ | Per month / user | No |
| GENESYS PURECONNECT | $ | Per month / user | Yes |
| $ | Per month / user | ||
| $ | Per month / user |
Top 10 Alternatives & Competitors to VCC Live
– Convoso
– NICE CXone
– SpitFire
– Bitrix24
– Bright Pattern
– Five9
– Talkdesk
– ReadyMode
– CallTrackingMetrics
– PieSync
You can also take a look at other business apps, like our TruePush review and our Property Vista review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Communications Software and Business Phone Systems Software to find out which one is right for your needs. Discover how these Call Center Software compare to VCC Live when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
