XCALLY
XCALLY : Reviews, Pricing, Features & Alternatives
XCALLY is a Call Center Software (free trial available). Review XCALLY : Overview & Pricing
XCALLY Overview : Features, Pricing, Reviews & Alternatives
XCALLY is a Call Center Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
XCALLY is listed as a Call Center Software and Business Phone Systems Software for companies and is used for Call Center, Contact Center, Business Phone Systems, IVR …
XCALLY prices are available on demand (free trial available).
Is XCALLY omnichannel? contact center software.
The best omnichannel contact center app.
XCALLY provides all the tools to manage the interaction with your customers, coming from various channels: email, SMS, web chat, phone calls, social networks and messaging applications. Plus, you have core modules like Dialer, IVR Designer, and a lightweight CRM.
What is XCALLY ?
It is a well-equipped multi-channel call center solution with a set of features. With its open channel API feature, you can grow your social media channels and support your customers on their favorite social media sites. It also has a real-time monitoring feature to track your agent’s performance and allows you to make dynamic changes in an emergency. Additionally, it allows you to create your own custom dashboards that help monitor and improve the performance of your call assistance solution. It has an internal messaging feature whereby your agents can work together to resolve customer issues.
Solving every request and making customers happy has never been easier! With XCALLY, you can communicate with your customers across all channels, deliver personalized experiences, and improve your contact center.
XCALLY, omnichannel multichannel contact center software. Complete and simple solution that provides a dialer, an interactive voice server, analysis tools, real time and more.
Giva is highly customizable without any programming and is very intuitive and simple to configure with default settings to get you started. Automated workflows eliminate many manual tasks…
XCALLY, omnichannel multichannel contact center software. Complete and simple solution that provides a dialer, an interactive voice server, analysis tools, real time and more.
XCALLY is a complete omnichannel solution for inbound, outbound and blended contact centers. Voice, web chat, email, SMS, fax and open channel API for the best customer journey experience.
XCALLY Review : Pros & Cons
Pros & Cons
When it comes to finding the right Call Center tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is XCALLY, and as you may have guessed from the title, this review will tell you more about XCALLY’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
XCALLY Pros : Key Benefits
– XCALLY offers a real-time asynchronous web architecture with real-time dashboards to monitor the performance of each agent.
– Agents can work on any type of operating system with XCALLY applications or external SIP phones.
– Manage customer information and track their interactions across multiple channels in the same unified solution.
– Using the API, users can connect XCALLY to external custom apps or third party apps like Salesforce, SugarCRM, Freshdesk, Zendesk, etc.
– XCALLY includes a business intelligence module with custom dashboards to monitor and improve performance.
XCALLY Cons
– Con : Not always the cheapest option : Call Center Software average cost is $ 24,5 .
– Con : Custom integrations can come at a price.
XCALLY Features
Here is the list of the main features of this computer software :
– Contact management
– Outbound Call Center
– API
– Progressive Dialer
– Auto-Dialer
– IVR Support
– Automated Attendant
– Concurrency Support
– Automatic Call Distribution
– Inbound Call Center
– Blended Call Center
– Predictive Dialer
– CRM
– Auto Call Recording
– Call Center Management
– Live Chat
– Call Disposition
– Queue Management (Calls)
– Call List Management
– Call Monitoring
Main function & Pro Features
– Contact management
– Outbound Call Center
– API
– Progressive Dialer
– Auto-Dialer
– IVR Support
– Automated Attendant
– Concurrency Support
– Automatic Call Distribution
– Inbound Call Center
– Blended Call Center
– Predictive Dialer
– CRM
– Auto Call Recording
– Call Center Management
– Live Chat
– Call Disposition
– Queue Management (Calls)
– Call List Management
– Call Monitoring
XCALLY Integrations
XCALLY integrates with more than 22 applications & plugins like Amazon Polly, Zoho CRM and WhatsApp (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 XCALLY integrations
– WhatsApp
– Salesforce Sales Cloud
– Telegram
– Microsoft Teams
– Zoho CRM
– Dynamics 365
– Freshdesk
– Zendesk
– Facebook for Business
– Viber
– Twitter
– Freshsales
– Twilio
– Vtiger CRM
– SugarCRM
– ServiceNow
– Plivo
– Zoiper
– Asterisk
– Infobip
XCALLY Pricing
The XCALLY pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
XCALLY offers several pricing plans :
– More : Price on demand
– Omni Gold : Price on demand
– Dialer-Gold : Price on demand
– Ultimate : Price on demand
– Premium : Price on demand
| More | Omni Gold | Dialer-Gold | Ultimate | Premium |
| Price on demand | Price on demand | Price on demand | Price on demand | Price on demand |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
XCALLY Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available
Free plan : No free plan
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
XCALLY is a cloud-based Call Center platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
xcally is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux / IBM OS-400 / Solaris …
Mobile Platforms : Android
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Spanish, French, Italian, Korean, Spanish, Italian, French …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Email / Help Desk, Knowledge Base, Phone Support, Online Support …
Hotline : +39 011 198 865 00
Training options : Documentation, Live Online, Videos, Webinars …
Industry & Customers
Who use XCALLY ?
This software package is tailored to business needs : Public Administration, Non Profit, Medium Company …
This web-based application is recommended for trades : Administrative, Sales …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Public Administration, Shop Manager, Small Company …)
XCALLY Screenshots & Images : UI, dashboard …
XCALLY Business Software Pricing
XCALLY Features & Overview
XCALLY Screenshot
XCALLY Screenshot
Videos
Video #1
Video #2
XCALLY Reviews
Here is our opinion on XCALLY : this is a great call center software to recommend .
XCALLY User Reviews & Ratings
Online and customer reviews of XCALLY software are quite plentiful and overall very positive :
Overall rating : 4,9/5
Value for money : 4,6/5
Functionality : 4,7/5
Usefulness : 4,6/5
Ease of use : 4,6/5
User rating Excellent : 10%
User rating Very Good : 90%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks : 562 followers on LinkedIn
Your Customer Review on XCALLY
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend XCALLY ? What is your likelihood to renew ?
FAQs
Why use a Call Center Software ?
Cloud software for call centers (call centers) includes all applications dedicated to use in a call center: telephony, emails, sms, social networks, chat. Call center / call center software offers unified communications by linking telephony to computing. They make it possible to launch teleprospecting campaigns and facilitate the commercial management of companies. They make it possible to record pre-recorded messages (interactive vocal server) in order to route requests to the right services.
According to various sources, most used business software are : CallTrackingMetrics (market share : 15,50%), SAP Contact Center (0,40%), Vocalcom (0,20%), VICIdial (0,20%), Aspect Unified IP (0,20%), Noble Systems (0,20%), Cisco packaged contact center (0,10%), ConnectAndSell (0,10%), Synthetix (0,10%), Aspect Call Center (0,10%), IPscape (0,10%), Telax (0,10%)
Main functions are : Automatic call distribution, Interactive voice response, Computer telephony integration, Auto Dialers, Organize and prioritize service tickets, Expert directory
Main characteristics are : Freshchat, live chat, customer messaging, modern messaging, web chat app, site chat, intercom, intercom chat, zendesk chat, drift, web chat, caller id spoofing, caller id spoofing, calling, crazycall, prank, prank call, spoofing, spoofing, callerid, caller id, caller spoofing, caller id change caller, voice changer, voice changer, spoofing app, spoofingidentity, fun call, clearance, uk
Call Center Software Average Price : from $ 9,00 to $ 40,00 with an average price of $ 24,50 . We have identified more than 284 competitors on the market.
Call Center Software Review
Company details
Developed by XENIALAB, Inc.
HQ location : Italy
Founded by Marco Tartaglini
Total revenue :
Industry : B2B SaaS company
Software Category : Communications Software > Business Phone Systems Software > Call Center Software
Schema : SoftwareApplication > CommunicationApplication
Tags : FrenchTech SAAS software | AppTech | Mobile Apps | IVR | asterisk | Call Center Software | Dialer | Multi-channel software | Omnichannel Software | contact center software …
Website : visit xcally.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on XCALLY is independent in order to highlight the strengths and weaknesses of this Call Center Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
XCALLY Alternatives
If you’re understanding the drawbacks and you’re looking for a XCALLY alternative, there are more than 77 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare XCALLY Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| XCALLY | $ | Per month / user | No |
| GENESYS PUREENGAGE | $ | Per month / user | Yes |
| TALKDESK | $ | Per month / user | Yes |
| NEXTIVA | $18,95 | Per month / user | Yes |
| CLOUDTALK | $25 | Per month / user | Yes |
| CALLHIPPO | $14 | Per month / user | No |
| EVOICE | $6,25 | Per month / user | Yes |
| BRIGHT PATTERN | $ | Per month / user | No |
| CALLTOOLS | $ | Per month / user | No |
| CIRCLELOOP | $6,45 | Per month / user | Yes |
Top 10 Alternatives & Competitors to XCALLY
– 3CX
– Genesys Cloud CX
– Zendesk
– Kixie PowerCall
– CloudTalk
– Five9
– Talkdesk
– ReadyMode
– CallTrackingMetrics
– PieSync
Free Alternatives to XCALLY
– Freshcaller
– Zendesk Talk
– VoxDesk
You can also take a look at other business apps, like our TeamUp Soft review and our ServiceNow review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Communications Software and Business Phone Systems Software to find out which one is right for your needs. Discover how these Call Center Software compare to XCALLY when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
