Ytel
Ytel : Reviews, Pricing, Features & Alternatives
$100.00
Ytel is a Call Center Software. Price : $100 (free trial available). Review Ytel : Overview & Pricing
Ytel Overview : Features, Pricing, Reviews & Alternatives
Ytel is a Call Center Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Ytel is listed as a Call Center Software and Business Phone Systems Software for companies and is used for VoIP, IVR, Predictive Dialer, Telemarketing …
Ytel price starts from $ 100 per user and per month (free trial available).
Award Winning Outbound Contact Center Software (24/7 Support in the US)
Your all-in-one customer engagement platform
What is Ytel ?
Ytel’s communication platform enables developers and businesses to easily integrate voice and SMS functionality into any application. Add unique phone numbers to your marketing call-to-action and see which campaigns are driving calls and texts. Use standard and custom toll free numbers to help brand recall and awareness. Inbox is a browser-based messaging and two-way call communication software that allows users and contacts to communicate in real time. Using a REST API command, developers can provide voice and text functionality to any platform or integration.
Ytel Contact Center is a cloud-based integrated marketing suite that caters to call centers and small and medium-sized businesses with dedicated helpline teams, helping them manage multi-channel communications. The solution offers features such as automatic call distribution, automatic dialing, voice response, and a scripting module. YTel can be accessed through various mobile devices. It also offers a mobile app for iOS and Android devices. Users have access to real-time agent reports to generate call duration and performance metrics. A dashboard is provided to centralize reporting and allows users to analyze data against customizable limits.
What is ytel? Ytel is a customer service solution that aims to enhance and streamline business communications by providing a communication API and a contact center module. Companies of all sizes can benefit from simplified lead generation, which drives sales through streamlined communication methods. This software is developed with user benefits in mind. As such, they leveraged their technical knowledge and experience in telecommunications to create a tool that could function as a one-stop shop for all customer contact needs. From sending emails faster to connecting prospects more efficiently, Ytel has its users covered.
Ytel Review : Pros & Cons
Pros & Cons
When it comes to finding the right Call Center tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Ytel, and as you may have guessed from the title, this review will tell you more about Ytel’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Ytel Pros : Key Benefits
– Depending on the customer’s business model, Ytel Contact Center is designed to meet the requirements of multi-site contact centers as well as traditional contact centers.
– The solution analyzes contact center performance and guides managers on the best ways to improve KPIs.
– Ytel Cloud Contact Center provides real-time reports on agent performance and call statistics.
– Ytel Contact Center’s advanced text-to-speech technology enables efficient transcription and uploading of audio and video files.
– Automatic Call Distribution (ACD), dynamic queuing, and skill-based call routing are some of the key features of X5 Cloud Contact Center.
– The solution only requires basic equipment for the agents (internet connection, headset and computer).
– Automatically leave a voicemail, email, or text message when people don’t answer. Plus, CRM integrations and rapid deployment help you get up and running in weeks, not months or years.
– A fully integrated, integrated Velocity payment system allows agents to process payments, search for transactions, create and manage customer profiles, and more.
Ytel Cons
– Con : Not always the cheapest option : Call Center Software average cost is $ 24,5 .
– Con : Custom integrations can come at a price.
Ytel Features
Here is the list of the main features of this computer software :
– API
– Access Controls/Permissions
– Alerts / Escalation
– Answering Machine Detection
– Archiving & Retention
– Auto-Dialer
– Automatic Call Distribution
– Blended Call Center
– CRM
– Calendar Management
– Call Center Management
– Call Disposition
– Call Duration
– Call List Management
– Call Logging
– Call Monitoring
– Call Recording
– Call Reporting
– Call Routing
– Call Scheduling
Main function & Pro Features
– Call Scripting
– Call Tracking
– Call Transfer
– Call Volume
– Callback Scheduling
– Caller ID
– Campaign Management
– Chat/Messaging
– Collaboration Tools
– Computer Telephony Integration
– Inbound Call Center
– Contact Database
– Inbound Reporting
– Contact Management
– Lead Capture
– Customer Database
– Lead Distribution
– Customer History
– Lead Management
– FCC Compliance
Ytel Integrations
Ytel integrates with more than 13 applications & plugins like Zendesk, Zapier and HubSpot Marketing Hub (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Ytel integrations
– HubSpot Marketing Hub
– Zapier
– Zendesk
– Keap
– Velocify
– Salesforce Marketing Cloud
– SugarCRM
– Zendesk Sell
– Zoho CRM Plus
– QuickMail.io
– Centrex
– Prompt.io
– Pipeliner CRM
Ytel Pricing
The Ytel pricing plan starts from $ 100 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Ytel offers several pricing plans :
– Seat Contact Center : $ 100,00 per user / per month
– Platform Commitment : $ 399,00 per user / per month
– Trust Center : $ 499,00 per user / per month
– Enterprise : –
– Premium : –
| Seat Contact Center | Platform Commitment | Trust Center | Enterprise | Premium |
| $100,00 | $399,00 | $499,00 | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Ytel Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available
Free plan : No free plan
Freemium : No information
Starting price : $ 100,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Ytel is a cloud-based Call Center platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
ytel is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : 800-382-4913
Training options : Documentation, In Person, Live Online, Videos, Webinars …
Industry & Customers
Who use Ytel ?
This software package is tailored to business needs : Public Administration, Non Profit, Medium Company …
This web-based application is recommended for trades : Administrative, Sales …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Small Company, SME, Startup …)
Ytel Screenshots & Images : UI, dashboard …
Ytel Business Software Pricing
Ytel Features & Overview
Ytel Screenshot
Videos
Video #1
Ytel Reviews
Here is our opinion on Ytel : this is a very popular call center software to advise .
Ytel User Reviews & Ratings
Online and customer reviews of Ytel software are quite plentiful and overall very positive :
Overall rating : 4,4/5
Value for money : 3,2/5
Functionality : 4,1/5
Usefulness : 3,2/5
Ease of use : 3,2/5
User rating Excellent : 55%
User rating Very Good : 46%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 18%
The main benefits of Ytel are its complete set of communication tools and functions, its customization for a specific business configuration, its scalability and its faster and more optimized method of communication.
Popularity on social networks : 1826 followers on LinkedIn
Your Customer Review on Ytel
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Ytel ? What is your likelihood to renew ?
FAQs
Why use a Call Center Software ?
Cloud software for call centers (call centers) includes all applications dedicated to use in a call center: telephony, emails, sms, social networks, chat. Call center / call center software offers unified communications by linking telephony to computing. They make it possible to launch teleprospecting campaigns and facilitate the commercial management of companies. They make it possible to record pre-recorded messages (interactive vocal server) in order to route requests to the right services.
According to various sources, most used business software are : CallTrackingMetrics (market share : 15,50%), SAP Contact Center (0,40%), Vocalcom (0,20%), VICIdial (0,20%), Aspect Unified IP (0,20%), Noble Systems (0,20%), Cisco packaged contact center (0,10%), ConnectAndSell (0,10%), Synthetix (0,10%), Aspect Call Center (0,10%), IPscape (0,10%), Telax (0,10%)
Main functions are : Automatic call distribution, Interactive voice response, Computer telephony integration, Auto Dialers, Organize and prioritize service tickets, Expert directory
Main characteristics are : Freshchat, live chat, customer messaging, modern messaging, web chat app, site chat, intercom, intercom chat, zendesk chat, drift, web chat, caller id spoofing, caller id spoofing, calling, crazycall, prank, prank call, spoofing, spoofing, callerid, caller id, caller spoofing, caller id change caller, voice changer, voice changer, spoofing app, spoofingidentity, fun call, clearance, uk
Call Center Software Average Price : from $ 9,00 to $ 40,00 with an average price of $ 24,50 . We have identified more than 284 competitors on the market.
Call Center Software Review
Company details
Developed by YTEL, Inc.
HQ location : California
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Communications Software > Business Phone Systems Software > Call Center Software
Schema : SoftwareApplication > CommunicationApplication
Tags : …
Website : visit ytel.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Ytel is independent in order to highlight the strengths and weaknesses of this Call Center Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Ytel Alternatives
If you’re understanding the drawbacks and you’re looking for a Ytel alternative, there are more than 71 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Ytel Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| YTEL | $99 | Per month / user | No |
| DIALPAD SELL | $95 | Per month / user | Yes |
| CALLBACK TRACKER | $14 | Per month / user | No |
| ORUM | $ | Per month / user | No |
| RINGCENTRAL CONTACT CENTER | $ | Per month / user | No |
| SALES SLING | $ | Per month / user | Yes |
| READYMODE (FORMERLY XENCALL) | $ | Per month / user | No |
| ADVERSUS | $ | Per month / user | Yes |
| $ | Per month / user | ||
| $ | Per month / user |
Top 10 Alternatives & Competitors to Ytel
– Bria
– CloudTalk
– Kavkom
– PhoneBurner
– Five9
– Sharpen
– Ubefone
– Dialer360
– Microbasecti
– Cxm
You can also take a look at other business apps, like our Easy-Commission review and our Shoplo review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Communications Software and Business Phone Systems Software to find out which one is right for your needs. Discover how these Call Center Software compare to Ytel when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
