Amity
Amity : Reviews, Pricing, Features & Alternatives
Amity is a Digital Customer Experience (CX) Software (free trial available). Review Amity : Overview & Pricing
Amity Overview : Features, Pricing, Reviews & Alternatives
Amity is a Digital Customer Experience (CX) Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Amity is listed as a Digital Customer Experience (CX) Software and Customer Engagement Software for companies and is used for Contact Management, Customer Engagement, Sales Tracking, Sales Forecasting …
Amity prices are available on demand (free trial available).
Amity is customer success software that enables highly accurate relationships.
Your platform for customer success
What is Amity ?
Amity is a robust customer success platform that allows you to show your customers the benefit of using your product every day to improve growth and revenue. It allows you to show what success means to your customers and how your service can help them achieve it. With Amity, you can recognize your customer’s motive to sell more and be ready to capitalize on it. It offers real-time information tailored to your business, so you’re never left behind. It allows your team to take the right action at the right time. You can use dashboards and management reports to get the data you need to plan for predictable development. Amity integrates information from your app, website, and smartphone apps with data from your billing, CRM, email, brand, and support ticket systems to understand the entire customer lifecycle. Your team can build and maintain highly accurate customer relationships through personalized health information and assessments. Additionally, you can create your own notifications, alerts, lifecycles, playbooks, and schedules using your own business rules.
Amity offers the most powerful Customer Success software in the world. Amity detects changes in clients’ health or rhythms, recommends the right actions, and measures effectiveness. The combination of real-time playbooks, intelligence, and automation helps customer success organizations scale quickly and efficiently.
Amity offers the world’s most powerful software, Customer Success. Amity detects changes in clients’ health or rhythms, recommends the right actions, and measures effectiveness.
Amity is a cloud-based customer relationship management (CRM) solution that helps businesses in various industries manage interactions with existing and potential customers.
Amity helps you understand which customers need your attention and why.
Amity provides a single, shared, and customizable database for all the accounts, subscriptions, and relationships you manage.
Make more informed decisions with a comprehensive account and people profiles that have been created specifically for customer success teams.
To understand the entire customer lifecycle, Amity combines data from your app, website, and mobile apps with data locked in your billing, CRM, email, marketing and support. ticketing systems.
Amity can automatically collect customer interactions so you don’t have to spend time spending other apps.
You’ll never be surprised, as Amity delivers real-time insights tailored to your business.
SmartPlaybooks empowers your team to take the right action at the right time.
Managing the Whole The customer lifecycle involves specialists from across your organization.
Management reports and dashboards provide leaders with the information needed for predictable growth.
Amity Customer Success Platform Customers
Zen Chef, Uberflip, Q4, SMTP, Ometria, Sysomos , Tasty, Traackr
Amity Customer Success Platform Video
Amity is a customer success software. According to provider Amity, it detects changes in clients’ health or rhythms, recommends the right actions, and measures effectiveness. Additionally, the vendor says Amity’s combination of real-time playbooks, intelligence and automation helps successful customer organizations scale quickly and efficiently.
Amity is a customer success software. According to provider Amity, it detects changes in clients’ health or rhythms, recommends the right actions, and measures effectiveness. Additionally, the vendor says Amity’s combination of real-time playbooks, intelligence and automation helps successful customer organizations scale quickly and efficiently.
shared database gives all team members access to accurate account information, while customizable views and drag-and-drop task boards allow each user to tailor the platform to their needs. Amity also provides analytics tools to examine how each user uses the platform, examine revenue patterns and portfolio status, and provide insights to customer success managers. Additionally, the platform can also connect to messaging apps and sync incoming and outgoing messages.
Amity Review : Pros & Cons
Pros & Cons
When it comes to finding the right Digital Customer Experience (CX) tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Amity, and as you may have guessed from the title, this review will tell you more about Amity’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Amity Pros : Key Benefits
– Visibility: Increase control and trust
– reduce rotation
– Increased team productivity
– Generate additional sales
– evolutionary processes
– improve conversions
– Customer Success becomes a strategic axis for the entire company
Amity Cons
– Con : Not always the cheapest option : Digital Customer Experience (CX) Software average cost is $ 4 .
– Con : Custom integrations can come at a price.
Amity Features
Here is the list of the main features of this computer software :
– Data analysis
– business intelligence
– Workflow
– CRM
– Marketing Automation
– Invoice management
– API
– Activity Tracking
– Customer Segmentation
– Customizable Fields
– Dashboard
– Event Triggered Actions
– Knowledge Management
– Multi-Channel Data Collection
– Real Time Notifications
– Reporting/Analytics
– Support Ticket Management
– Customer Management
– Data Import
– External Integrations
Main function & Pro Features
– Data analysis
– business intelligence
– Workflow
– CRM
– Marketing Automation
– Invoice management
– API
– Activity Tracking
– Customer Segmentation
– Customizable Fields
– Dashboard
– Event Triggered Actions
– Knowledge Management
– Multi-Channel Data Collection
– Real Time Notifications
– Reporting/Analytics
– Support Ticket Management
– Customer Management
– Data Import
– External Integrations
Amity Integrations
Amity integrates with more than 37 applications & plugins like Zendesk, Desk.com and JIRA Service Desk (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Amity integrations
– Microsoft Excel
– Microsoft 365
– Google Workspace
– Gmail
– Salesforce Sales Cloud
– HubSpot Marketing Hub
– Zoho CRM
– Zendesk
– Salesforce Service Cloud
– NetSuite
– Marketo Engage
– JIRA Service Management
– Chargify
– Zendesk Sell
– Mixpanel
– Recurly
– Zuora
– Base CRM
– HubSpot
– Marketo
Amity Pricing
The Amity pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Amity offers several pricing plans :
– Amity : Price on demand
– Start : Price on demand
– Professional : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand
| Amity | Start | Professional | Enterprise | Premium |
| Price on demand | Price on demand | Price on demand | Price on demand | Price on demand |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Software Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available
Free plan : No free plan
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Amity is a cloud-based Digital Customer Experience (CX) platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
amity is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Online Support …
Hotline : Yes
Training options : Documentation, In Person, Live Online …
Industry & Customers
Who use Amity ?
This software package is tailored to business needs : Public Administration, Non Profit, Entrepreneur …
This web-based application is recommended for trades : Administrative, PR, Accounting, Finance …
This cloud software is used in the sectors : computer science, Health …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Zen Chef, Uberflip, Q4, Smtp, Ometria, Sysomos, Tasty …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Small Company, SME, Startup …)
Amity Screenshots & Images : UI, dashboard …
Amity Business Software Pricing
Amity Features & Overview
Amity Screenshot
Amity Screenshot
Videos
Video #1
Amity Reviews
Here is our opinion on Amity : this is an excellent digital customer experience (cx) software to trust .
Amity User Reviews & Ratings
Online and customer reviews of Amity software are quite plentiful and overall very positive :
Overall rating : 4,5/5
Value for money : 4,7/5
Functionality : 4,3/5
Usefulness : 4,7/5
Ease of use : 4,7/5
User rating Excellent : 10%
User rating Very Good : 90%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks : 1643 followers on Twitter
Your Customer Review on Amity
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Amity ? What is your likelihood to renew ?
FAQs
Why use a Digital Customer Experience (CX) Software ?
A customer experience management (CX) software is closely related to customer relationship management (CRM) software, as well as customer feedback and customer service solutions. Where CX software differs is its willingness to leverage customer insights to create actionable improvements in the customer journey. The software can track individual customer behavior and preferences, flag individual customers at risk of churn, leverage predictive analytics to anticipate behavior, and suggest more personalized experiences for a customer or customer segment. Customer experience (CX) management software analyzes user and customer behavior to improve the experience.
According to various sources, most used business software are : Adobe Marketing Cloud (market share : 26,10%), Adobe Creative Cloud (10,80%), Medallia (6,20%), LivePerson (5,20%), Narvar (3,00%), Inline Manual (1,00%), Eptica (0,90%), Parature (0,20%), OpinionLab (0,20%), Akio (0,10%), Spring (0,10%), Moxtra (0,10%), Interakt (0,10%), HiConversion (0,10%)
Main functions are : Predictive analytics, Survey management, Data analysis, Text analysis, Multi-channel, Closed loop / ticket office
Main characteristics are : Automate simple digital conversations, make life easier for your customers and agents, Augment your agents, Capture customer intelligence, enhance the experience, Self Service, Chatbot, Smart knowledge base, Chat, Email, Social, customer experience, based onAI, publisher, Platform, Marketing, Activation, Data, publisher, Platform, Marketing, Activation, Data, AB Testing, Email Retargeting, Deliverability, Marketing Automation, Content Designer, Hyper Personalization, Big Data
Digital Customer Experience (CX) Software Average Price : from $ 4,00 to $ 4,00 with an average price of $ 4,00 . We have identified more than 93 competitors on the market.
Digital Customer Experience (CX) Software Review
Company details
Developed by AMITY, Inc. (@GetAmity on Twitter)
HQ location : Canada
Founded in 2012 by Mathilde Augustin
Total revenue : $10.4M
Fundings : $2.1M
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Engagement Software > Digital Customer Experience (CX) Software
Schema : SoftwareApplication > BusinessApplication
Tags : Product Use | Support Tickets | Online customer community | Email Marketing | Customer Health Score | Customer segmentation | Engagement tracking | Rules | Client Profiles | Client Health Trends …
Website : visit getamity.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Amity is independent in order to highlight the strengths and weaknesses of this Digital Customer Experience (CX) Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Amity Alternatives
If you’re understanding the drawbacks and you’re looking for a Amity alternative, there are more than 77 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Amity Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| AMITY | $ | Per month / user | No |
| SMARTKARROT | $499 | Per month / user | Yes |
| AKITA | $160 | Per month / user | Yes |
| RETENTIONENGINE | $19 | Per month / user | Yes |
| CREWCHARGE | $49 | Per month / user | Yes |
| CLIENTSUCCESS | $ | Per month / user | No |
| CUSTIFY | $199 | Per month / user | Yes |
| $ | Per month / user | ||
| $ | Per month / user | ||
| $ | Per month / user |
Top 10 Alternatives & Competitors to Amity
– monday
– Efficy CRM
– Zoho CRM
– Bitrix24
– Salesforce Essentials
– Crisp
– Planhat
– PushAlert
– Bazaarvoice
– Beamer
You can also take a look at other business apps, like our CandyBar review and our Standuply review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Engagement Software to find out which one is right for your needs. Discover how these Digital Customer Experience (CX) Software compare to Amity when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
