HelpdeskEddy
HelpdeskEddy : Reviews, Pricing, Features & Alternatives
$10.00
HelpdeskEddy is a Help Desk Software. Price : $10 (free trial available). Review HelpdeskEddy : Overview & Pricing
HelpdeskEddy Overview : Features, Pricing, Reviews & Alternatives
HelpdeskEddy is a Help Desk Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
HelpdeskEddy is listed as a Help Desk Software and Customer Service & Support Software for companies and is used for Help Desk …
HelpdeskEddy price starts from $ 10 per user and per month (free trial available).
Advanced analytics for all system indicators
What is HelpdeskEddy ?
HelpDeskEddy is a unified customer service system that is always available for your needs. You can amaze with your customer service with our high quality simple and easy customer service. With endless possibilities, you can connect our system to your existing mailboxes and create tickets directly from incoming emails. The system automatically verifies incoming emails and each incoming email is converted into a ticket. In our system there is a list of tickets corresponding to the list of emails you have in your inbox with all the content and attachments included.
HelpDeskEddy is a unified customer service system that is always available for your needs. You can amaze with your customer service with our high quality simple and easy customer service. With endless possibilities, you can connect our system to your existing mailboxes and create tickets directly from incoming emails. The system automatically verifies incoming emails and each incoming email is converted into a ticket. In our system there is a list of tickets corresponding to the list of emails you have in your inbox with all the content and attachments included.
HelpdeskEddy Review : Pros & Cons
Pros & Cons
When it comes to finding the right Help Desk tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is HelpdeskEddy, and as you may have guessed from the title, this review will tell you more about HelpdeskEddy’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
HelpdeskEddy Pros : Key Benefits
– SaaS platform
– Scalability and integration
– Frequent releases / updates
– High Compatibility
HelpdeskEddy Cons
– Con : Not always the cheapest option : Help Desk Software average cost is $ 89 .
– Con : Custom integrations can come at a price.
HelpdeskEddy Features
Here is the list of the main features of this computer software :
– Social Media Integration
– Document Storage
– Knowledge Base
– Self Service Portal
– Surveys & Feedback
– Community Forums
– Multi-Channel Communication
– Customizable Branding
– Automated Routing
– Live Chat
– Known Issue Management
– Macros (Templated Responses)
– Ticket Management
– Alerts (Escalation)
– Incident Management
– Contract (SLA Management)
– Cloud Services
– Analytics & Reporting
– Call Routing
– Multi-Channel
Main function & Pro Features
– Social Media Integration
– Document Storage
– Knowledge Base
– Self Service Portal
– Surveys & Feedback
– Community Forums
– Multi-Channel Communication
– Customizable Branding
– Automated Routing
– Live Chat
– Known Issue Management
– Macros (Templated Responses)
– Ticket Management
– Alerts (Escalation)
– Incident Management
– Contract (SLA Management)
– Cloud Services
– Analytics & Reporting
– Call Routing
– Multi-Channel
HelpdeskEddy Integrations
HelpdeskEddy may integrates with applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
HelpdeskEddy Pricing
The HelpdeskEddy pricing plan starts from $ 10,00 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
HelpdeskEddy offers several pricing plans :
– Help Desk Eddy : $ 10,00 per user / per month
– Helpdeskeddy : –
– Professional : –
– Enterprise : –
– Premium : –
| Help Desk Eddy | Helpdeskeddy | Professional | Enterprise | Premium |
| Price on demand | Price on demand | Price on demand | Price on demand | Price on demand |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
HelpdeskEddy Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available
Free plan : No free plan
Freemium : No information
Starting price : $ 10,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
HelpdeskEddy is a cloud-based Help Desk platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
helpdeskeddy is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows …) and mobile platforms (like Android and iOS).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows …
Mobile Platforms : Android / iOS – iPhone – iPad
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Online Support …
Hotline : Yes
Training options : …
Industry & Customers
Who use HelpdeskEddy ?
This software package is tailored to business needs : SME …
This web-based application is recommended for trades : Professional …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Large Company, Medium Company, Non Profit …)
HelpdeskEddy Screenshots & Images : UI, dashboard …
HelpdeskEddy Business Software Pricing
HelpdeskEddy Features & Overview
HelpdeskEddy Screenshot
Videos
Video #1
Video #2
HelpdeskEddy Reviews
Here is our opinion on HelpdeskEddy : this is a simple help desk software to try .
HelpdeskEddy User Reviews & Ratings
Online and customer reviews of HelpdeskEddy software are quite plentiful and overall negative :
Overall rating : 1,7/5
Value for money : 1,7/5
Functionality : 1,7/5
Usefulness : 1,7/5
Ease of use : 1,7/5
User rating Excellent : 0%
User rating Very Good : 20%
User rating Average : 50%
User rating Poor : 20%
User rating Terrible : 10%
Popularity on social networks : 1306 followers on Twitter
Your Customer Review on HelpdeskEddy
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend HelpdeskEddy ? What is your likelihood to renew ?
FAQs
Why use a Help Desk Software ?
Customer support software (help desk – after-sales service) makes it possible to manage after-sales service and customer questions and problems. Customer support software improves relations between the company and its customers: help desk, after-sales service.
Main functions are : IT Asset Management, Network monitoring and management, Knowledge management, Configuration Management, Service catalog management, License management
Main characteristics are : Software is available over the Internet, application is maintained by the vendor, license to the software may be subscription based or usage based.
Help Desk Software Average Price : from $ 5,00 to $ 499,00 with an average price of $ 89,00 .
Help Desk Software Review
Company details
Developed by HELPDESKEDDY.COM, Inc.
HQ location : USA
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Help Desk Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website : visit en.helpdeskeddy.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on HelpdeskEddy is independent in order to highlight the strengths and weaknesses of this Help Desk Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
HelpdeskEddy Alternatives
If you’re understanding the drawbacks and you’re looking for a HelpdeskEddy alternative, there are more than 5 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare HelpdeskEddy Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| HELPDESKEDDY | $ | Per month / user | Yes |
| ZOHO DESK | $14 | Per month / user | Yes |
| SYSAID | $ | Per month / user | Yes |
| LIVEAGENT | $15 | Per month / user | Yes |
| TEAMSUPPORT | $ | Per month / user | Yes |
| HELP SCOUT | $20 | Per month / user | Yes |
| OSTICKET | $9 | Per month / user | Yes |
| JITBIT HELPDESK | $24 | Per month / user | Yes |
| FRESHDESK | $15 | Per month / user | Yes |
| KAYAKO | $30 | Per month / user | Yes |
Top 10 Alternatives & Competitors to HelpdeskEddy
– Zoho Desk
– SysAid
– LiveAgent
– monday
– TeamSupport
Free Alternatives to HelpdeskEddy
– Zoho Desk
– LiveAgent
– osTicket
You can also take a look at other business apps, like our Galmato review and our Help Desk Essentials review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Help Desk Software compare to HelpdeskEddy when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
