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Kilterly : Reviews, Pricing, Features & Alternatives


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Kilterly is a Digital Customer Experience (CX) Software. Price : $249 (free trial available). Review Kilterly : Overview & Pricing

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Kilterly Overview : Features, Pricing, Reviews & Alternatives

Kilterly is a Digital Customer Experience (CX) Software intended for businesses. Let’s discover user reviews, features and prices of this business app.

Kilterly is listed as a Digital Customer Experience (CX) Software and Customer Engagement Software for companies and is used for Customer Experience, Customer Satisfaction, Customer Engagement, Customer Success …

Kilterly price starts from $ 249 per user and per month (free trial available).

Survey to collect in-depth data.

What is Kilterly ?

Kilterly is customer success software designed to help businesses of all sizes manage and maintain customer engagement and loyalty with centralized data insights and automated communication tools such as onboarding and retention, surveys, tasks, follow-up retention rate monitoring, health score tracking, net promoter score tracking, task lists, alerts, etc. Kilterly gives customer success teams the flexibility to manage customer engagement and loyalty anytime, anywhere from a computer, tablet, or mobile device.

Kilterly is a SaaS startup providing customer success software to businesses of all shapes and sizes. Our mission is to provide insights that enable businesses to increase their sales while creating and maintaining a healthy customer success strategy. Along with best-in-class customer service, your Kilterly subscription includes unlimited onboarding and retention campaigns, unlimited surveys including the language analyzer feature, unlimited CS managers, automated customer success playbooks, a follow-up of retention rate, usage tracking scores, support ticket scores, health score monitoring, Net Promoter Score tracking, task lists and alerts, all available integrations, implementation, training and ongoing support.

Kilterly Review

Kilterly Review : Pros & Cons

Pros & Cons

When it comes to finding the right Digital Customer Experience (CX) tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.

One such familiar name in this arena is Kilterly, and as you may have guessed from the title, this review will tell you more about Kilterly’s pros and cons.

Weighing the pros & cons is essential before selecting this tool for your business and your team.

Kilterly Pros : Key Benefits

– Use customizable surveys and database intelligence to gain critical customer engagement insights and strengthen customer relationships.

– Automated campaigns allow users to schedule and deliver regular customer communications designed to help build company loyalty.

– Database intelligence tools help users identify customers at risk and answer questions like what are customers asking? How serious are your problems? and ‘Do clients connect and how often?’

– Kilterly gives businesses the ability to access database intelligence and manage customer engagement online at any time across desktop, tablet, and mobile devices.

– Automated communication tools such as automated emails, workflows, and tasks allow users to take immediate action on customer information.

Kilterly Cons

– Con : Not always the cheapest option : Digital Customer Experience (CX) Software average cost is $ 4 .
– Con : Custom integrations can come at a price.

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Kilterly Features

Here is the list of the main features of this computer software :

– 360 Degree Feedback
– Account Alerts
– Account Management
– Activity Dashboard
– Alerts/Notifications
– Campaign Management
– Churn Management
– Communication Management
– Complaint Monitoring
– Content Creation
– Customer Engagement
– Customer Segmentation
– Dashboard
– Data Visualization
– Feedback Management
– Health Score
– Monitoring
– Negative Feedback Management
– Onboarding
– Reporting/Analytics

Main function & Pro Features

– 360 Degree Feedback
– Account Alerts
– Account Management
– Activity Dashboard
– Alerts/Notifications
– Campaign Management
– Churn Management
– Communication Management
– Complaint Monitoring
– Content Creation
– Customer Engagement
– Customer Segmentation
– Dashboard
– Data Visualization
– Feedback Management
– Health Score
– Monitoring
– Negative Feedback Management
– Onboarding
– Reporting/Analytics

Kilterly Integrations

Kilterly integrates with more than 9 applications & plugins like HubSpot CRM, Salesforce Sales Cloud and Slack (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !

It also provides a powerful API toolkit that allows developers to build web services and exchange data.

Top 20 Kilterly integrations

– Slack
– Salesforce Sales Cloud
– HubSpot CRM
– Pipedrive
– Freshdesk
– Zendesk
– Intercom
– HubSpot Sales Hub
– Mailgun

Kilterly Pricing

The Kilterly pricing plan starts from $ 249 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …

Kilterly offers several pricing plans :

– Free Trial : $ 249,00 per user / per month
– Start : –
– Professional : –
– Enterprise : –
– Premium : –

Free Trial Start Professional Enterprise Premium
Per month Per month Per month Per month Per month
Per user Per user Per user Per user Per user


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Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.

Sign up for a trial and start using it right away !

Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.

Screenshot of the Vendor Pricing Page :

Software Pricing Plan

Software Pricing Plans

Pricing Details

Pricing Model : Subscription
Free trial : Available
Free plan : No information
Freemium : No information
Starting price : $ 249,00
Entry-level set up fee : No setup fee

The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.

Deployment & Setup

Kilterly is a cloud-based Digital Customer Experience (CX) platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).

kilterly is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.

It supports desktop operating systems (like Windows …).

Technical Details & Specifications

Deployment : Cloud / SaaS
Desktop Operating Systems : Windows …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information

Supported languages

This application software supports the following languages : English …

Support & Training

Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Chat, FAQs / Forum, Knowledge Base, Phone Support …

Hotline : Yes

Training options : Documentation, Live Online …

Industry & Customers

Who use Kilterly ?

This software package is tailored to business needs : Public Administration, Non Profit, Entrepreneur …

This web-based application is recommended for trades : Professional …

This cloud software is used in the sectors : Services …

Customer References

Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …

Awards & Recognitions

No information .


This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Large Company, Medium Company, Non Profit …)

Kilterly Screenshots & Images : UI, dashboard …

Kilterly Review

Kilterly Business Software Pricing

Kilterly Features

Kilterly Features & Overview

Kilterly Screenshot

Kilterly Screenshot


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Kilterly Reviews

Here is our opinion on Kilterly : this is a great digital customer experience (cx) software to know .

Kilterly User Reviews & Ratings

Online and customer reviews of Kilterly software are quite plentiful and overall very positive :

Overall rating : 5/5

Value for money : 4,9/5
Functionality : 4,7/5
Usefulness : 4,9/5
Ease of use : 4,9/5

User rating Excellent : 100%
User rating Very Good : 0%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%

Popularity on social networks :

Your Customer Review on Kilterly

What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …

Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Kilterly ? What is your likelihood to renew ?

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Why use a Digital Customer Experience (CX) Software ?

A customer experience management (CX) software is closely related to customer relationship management (CRM) software, as well as customer feedback and customer service solutions. Where CX software differs is its willingness to leverage customer insights to create actionable improvements in the customer journey. The software can track individual customer behavior and preferences, flag individual customers at risk of churn, leverage predictive analytics to anticipate behavior, and suggest more personalized experiences for a customer or customer segment. Customer experience (CX) management software analyzes user and customer behavior to improve the experience.

Main functions are : Predictive analytics, Survey management, Data analysis, Text analysis, Multi-channel, Closed loop / ticket office

Main characteristics are : Software is available over the Internet, application is maintained by the vendor, license to the software may be subscription based or usage based.

Digital Customer Experience (CX) Software Average Price : from $ 4,00 to $ 4,00 with an average price of $ 4,00 .

Digital Customer Experience (CX) Software Review

Digital Customer Experience (CX) Software Review

Company details

Developed by KILTERLY, Inc.
HQ location : USA
Founded :
Total revenue :

Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Engagement Software > Digital Customer Experience (CX) Software
Schema : SoftwareApplication > BusinessApplication

Tags : …
Website : visit

About This Article

This page was composed and published by SaaS-Alternatives.

The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.

Our opinion on Kilterly is independent in order to highlight the strengths and weaknesses of this Digital Customer Experience (CX) Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.

Kilterly Alternatives

If you’re understanding the drawbacks and you’re looking for a Kilterly alternative, there are more than 5 competitors listed on SaaS-Alternatives !

If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.


Top 10 Alternatives & Competitors to Kilterly

– Zendesk
– LiveAgent
– Vivantio
– Efficy CRM
– elevio

You can also take a look at other business apps, like our KinderPass review and our KronoDesk review.

Comparison with Similar Software & Contenders

Take an in-depth look at popular Customer Management Software and Customer Engagement Software to find out which one is right for your needs. Discover how these Digital Customer Experience (CX) Software compare to Kilterly when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !

Compare Digital Customer Experience (CX) Software


10Expert Score
Kilterly Review
Kilterly is a great digital customer experience (cx) SaaS software to know for your company or business.
Ease of use
Customer support
Value for money
  • Use customizable surveys and database intelligence to gain critical customer engagement insights and strengthen customer relationships.
  • Not always the cheapest option

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