Retently
Retently : Reviews, Pricing, Features & Alternatives
$10.00
Retently is a Digital Customer Experience (CX) Software. Price : $10 (free trial available). Review Retently : Overview & Pricing
Retently Overview : Features, Pricing, Reviews & Alternatives
Retently is a Digital Customer Experience (CX) Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Retently is listed as a Digital Customer Experience (CX) Software and Customer Engagement Software for companies and is used for Customer Loyalty, Customer Success, Review Management, Customer Satisfaction, Feedback Management, Surveys and Forms …
Retently price starts from $ 10 per user and per month (free trial available).
NPS measures customer satisfaction and collects useful customer information.
Increase customer satisfaction by sending an Nps survey
What is Retently ?
Retently aims to help you improve your retention rates by allowing you to measure and improve customer satisfaction. Rently allows you to submit a one-question Net Promoter Score survey that asks: How likely are you to recommend our company to a friend or colleague? . Customers respond with a score between one and ten, and from there they are divided into three different categories based on their response: Promoters, Passives and Detractors. You can then act on this information to improve the way you serve customers. By using Retently, you can send this survey to different segments of your customer base to gain the most useful insights. All Retently surveys can be customized to match the look and feel of your brand, and you can also customize the survey thank you page.
It is currently a customer success platform for subscription businesses. It helps increase revenue and customer retention by collecting, processing, and enriching various business data and provides enhanced tools to improve customer communications and reduce customer churn.
Regularly offer NPS surveys to measure customer satisfaction.
The Net Promoter Score is an indicator of customer satisfaction and an alternative to traditional loyalty surveys. The NPS survey only asks one question: How likely are you to recommend our product or service to a friend or colleague? . Customers respond on a scale of 0 to 10 and are then classified into three segments: Promoters, Passives, and Detractors. The score is calculated by subtracting the percentage of Detractors from the percentage of Promoters. How to run your NPS survey in a few steps: 1. Easily customize your NPS survey email with your logo, images, fonts and colors to match your brand identity. Submit the survey in your native language.
It actively helps organizations measure customer satisfaction, collect customer feedback they can act on, and turn naysayers into promoters.
NPS continually helps you effectively measure customer satisfaction and collect valuable customer feedback that you can act on.
NPS continually helps you effectively measure customer satisfaction and collect valuable customer feedback that you can act on.
Cross-channel feedback Combine email, web pop-ups, and messengers to reach your customers on the channels they’re most likely to use. Automation and routing Easily automate tracking and deliver personalized experiences. Better response rate Ensure a better response rate by using reliable technology tools and variations of customer engagement in A/B testing. Segmentation Segment your audience and create personalized experiences using real-time data. Integrations Take advantage of integrations, from Slack to Salesforce, to make it easy to create personalized experiences and share data across teams and platforms. Compare CX results to your industry averages and see where you stand against the competition.
Retently Review : Pros & Cons
Pros & Cons
When it comes to finding the right Digital Customer Experience (CX) tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Retently, and as you may have guessed from the title, this review will tell you more about Retently’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Retently Pros : Key Benefits
– Segment customers into defined demographic groups to target them with targeted, personalized campaigns and surveys, and view the results in advanced reports.
– Distribute surveys through multiple channels, including email, in-app, and online on the company website. Set up surveys to run on multiple platforms to maximize response rates.
– Fully customize surveys and choose from a variety of pre-made survey templates. Companies can add their own colors and branding, and customize the text to target specific users.
– Create transactional NPS campaigns, which means that the surveys will be triggered when a customer performs a specific predefined action, such as leaving the web page.
– Integrate over 260 third-party apps including HubSpot, Salesforce, MailChimp, Constant Contact, Gmail, Slack, Campaign Monitor, and more, and build custom integrations with the Retently API.
Retently Cons
– Con : Not always the cheapest option : Digital Customer Experience (CX) Software average cost is $ 4 .
– Con : Custom integrations can come at a price.
Retently Features
Here is the list of the main features of this computer software :
– 360 Degree Feedback
– API
– Access Controls/Permissions
– Activity Dashboard
– Activity Tracking
– Alerts/Notifications
– Anonymous Feedback
– CRM
– Campaign Analytics
– Campaign Management
– Campaign Planning
– Campaign Segmentation
– Chat/Messaging
– Client Portal
– Collaboration Tools
– Commenting/Notes
– Communication Management
– Complaint Monitoring
– Conditional Logic
– Customer Accounts
Main function & Pro Features
– 360 Degree Feedback
– API
– Access Controls/Permissions
– Activity Dashboard
– Activity Tracking
– Alerts/Notifications
– Anonymous Feedback
– CRM
– Campaign Analytics
– Campaign Management
– Campaign Planning
– Campaign Segmentation
– Chat/Messaging
– Client Portal
– Collaboration Tools
– Commenting/Notes
– Communication Management
– Complaint Monitoring
– Conditional Logic
– Customer Accounts
Retently Integrations
Retently integrates with more than 30 applications & plugins like Eventbrite, FreshBooks and Instagram (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Retently integrations
– Google Docs
– PayPal
– Microsoft Excel
– Slack
– Trello
– Dropbox Business
– Microsoft 365
– WordPress
– Gmail
– Mailchimp
– Google Forms
– Salesforce Sales Cloud
– Acuity Scheduling
– Google Analytics
– Asana
– Basecamp
– Jira
– GoToMeeting
– HubSpot Marketing Hub
– Shopify
Retently Pricing
The Retently pricing plan starts from $ 10 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Retently offers several pricing plans :
– Essential : $ 10,00 per user / per month
– Professional : $ 35,00 per user / per month
– Ultimate : $ 479,00 per user / per month
– Company : –
– Premium : –
| Essential | Professional | Ultimate | Company | Premium |
| $10,00 | $35,00 | $479,00 | – | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Retently Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 7 days
Free plan : No free plan
Freemium : No information
Starting price : $ 10,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Retently is a cloud-based Digital Customer Experience (CX) platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
retently is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Arabic, Spanish, French, Italian, Russian …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : +1650 564 7289
Training options : Documentation, In Person, Live Online, Videos, Webinars …
Industry & Customers
Who use Retently ?
This software package is tailored to business needs : Medium Company, Large Company, Freelancer …
This web-based application is recommended for trades : PR, Marketing, Sales …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Chargify, Splitit, VTEX, Suki, webpros, zyte, Zendesk …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Non Profit, Public Administration, Freelancer …)
Retently Screenshots & Images : UI, dashboard …
Retently Business Software Pricing
Retently Features & Overview
Retently Screenshot
Retently Screenshot
Videos
Video #1
Retently Reviews
Here is our opinion on Retently : this is a great digital customer experience (cx) software to recommend .
Retently User Reviews & Ratings
Online and customer reviews of Retently software are quite plentiful and overall very positive :
Overall rating : 5/5
Value for money : 4,7/5
Functionality : 4,7/5
Usefulness : 4,7/5
Ease of use : 4,7/5
User rating Excellent : 100%
User rating Very Good : 0%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Customer Loyalty Survey Personalization Tracking Detailed Analytics Closed-Loop Feedback Multilingual Support Tracking Customer Satisfaction Trends Zapier Integration Salesforce Integration
Popularity on social networks : 276 followers on LinkedIn
Your Customer Review on Retently
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Retently ? What is your likelihood to renew ?
FAQs
Why use a Digital Customer Experience (CX) Software ?
A customer experience management (CX) software is closely related to customer relationship management (CRM) software, as well as customer feedback and customer service solutions. Where CX software differs is its willingness to leverage customer insights to create actionable improvements in the customer journey. The software can track individual customer behavior and preferences, flag individual customers at risk of churn, leverage predictive analytics to anticipate behavior, and suggest more personalized experiences for a customer or customer segment. Customer experience (CX) management software analyzes user and customer behavior to improve the experience.
According to various sources, most used business software are : Adobe Marketing Cloud (market share : 26,10%), Adobe Creative Cloud (10,80%), Medallia (6,20%), LivePerson (5,20%), Narvar (3,00%), Inline Manual (1,00%), Eptica (0,90%), Parature (0,20%), OpinionLab (0,20%), Akio (0,10%), Spring (0,10%), Moxtra (0,10%), Interakt (0,10%), HiConversion (0,10%)
Main functions are : Predictive analytics, Survey management, Data analysis, Text analysis, Multi-channel, Closed loop / ticket office
Main characteristics are : Automate simple digital conversations, make life easier for your customers and agents, Augment your agents, Capture customer intelligence, enhance the experience, Self Service, Chatbot, Smart knowledge base, Chat, Email, Social, customer experience, based onAI, publisher, Platform, Marketing, Activation, Data, publisher, Platform, Marketing, Activation, Data, AB Testing, Email Retargeting, Deliverability, Marketing Automation, Content Designer, Hyper Personalization, Big Data
Digital Customer Experience (CX) Software Average Price : from $ 4,00 to $ 4,00 with an average price of $ 4,00 . We have identified more than 93 competitors on the market.
Digital Customer Experience (CX) Software Review
Company details
Developed by RETENTLY, Inc.
About Retently: Retently is a customer success platform for subscription businesses. It helps increase revenue and customer retention by collecting, processing, and enriching various business data and provides enhanced tools to improve customer communications and reduce customer churn.
HQ location : USA
Founded in 2015 by Grigore Raileanu
Total revenue : $736.3K
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Engagement Software > Digital Customer Experience (CX) Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website : visit retently.com
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Retently is independent in order to highlight the strengths and weaknesses of this Digital Customer Experience (CX) Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Retently Alternatives
If you’re understanding the drawbacks and you’re looking for a Retently alternative, there are more than 71 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Retently Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| RETENTLY | $79 | Per month / user | Yes |
| SURVEYMONKEY | $25 | Per month / user | Yes |
| QUESTIONPRO | $129 | Per month / user | Yes |
| SOGOSURVEY | $25 | Per month / user | Yes |
| ALCHEMER | $49 | Per month / user | Yes |
| SURVEYGIZMO | $25 | Per month / user | Yes |
| SURVEYSPARROW | $19 | Per month / user | Yes |
| SURVIO | $18,33 | Per month / user | No |
| SMARTSURVEY | $ | Per month / user | Yes |
| QUICKTAPSURVEY | $41 | Per month / user | Yes |
Top 10 Alternatives & Competitors to Retently
– Qualtrics CustomerXM
– SurveyMonkey
– Delighted
– Medallia Experience Cloud
– NiceJob
– Predesire
– Smart Tribune
– Feedback Lite
– Mapp Engage
– Paywax
Free Alternatives to Retently
– QuestionPro
– SoGoSurvey
– SurveySparrow
You can also take a look at other business apps, like our MindMup review and our ActionIQ review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Engagement Software to find out which one is right for your needs. Discover how these Digital Customer Experience (CX) Software compare to Retently when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
