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Support Hero : Reviews, Pricing, Features & Alternatives

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Support Hero is a Customer Self-Service Software. Review Support Hero : Overview & Pricing

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Support Hero Overview : Features, Pricing, Reviews & Alternatives

Support Hero is a Customer Self-Service Software intended for businesses. Let’s discover user reviews, features and prices of this business app.

Support Hero is listed as a Customer Self-Service Software and Customer Service & Support Software for companies and is used for Customers Support Self service supports …

Support Hero prices are available on demand .

Support Hero provides an advanced knowledge base system for SaaS applications. Get fewer support tickets. Create more satisfied customers and provide more effective self-help resources to your users.

What is Support Hero ?

Most of the app owners have no idea if their knowledge base is effective or not. You? Support Hero’s mission is to help you measure the effectiveness of your personal content so you can improve it over time.

Support Hero Review

Support Hero Review : Pros & Cons

Pros & Cons

When it comes to finding the right Customer Self-Service tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.

One such familiar name in this arena is Support Hero, and as you may have guessed from the title, this review will tell you more about Support Hero’s pros and cons.

Weighing the pros & cons is essential before selecting this tool for your business and your team.

Support Hero Pros : Key Benefits

– SaaS platform

– Scalability and integration

– Frequent releases / updates

– High Compatibility

Support Hero Cons

– Con : Not always the cheapest option : Customer Self-Service Software average cost is $ 162,4 .
– Con : Custom integrations can come at a price.

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Support Hero Features

Here is the list of the main features of this computer software :

– SaaS software

Main function & Pro Features

– Cloud Services

Support Hero Integrations

Support Hero may integrates with applications & plugins : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !

It also provides a powerful API toolkit that allows developers to build web services and exchange data.

Support Hero Pricing

The Support Hero pricing plan is available on request, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …

Support Hero offers several pricing plans :

– Free Trial : $ 0 per user / per month
– Start : Price on demand
– Professional : Price on demand
– Enterprise : Price on demand
– Premium : Price on demand

Free Trial Start Professional Enterprise Premium
$0 Price on demand Price on demand Price on demand Price on demand
Per month Per month Per month Per month Per month
Per user Per user Per user Per user Per user


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Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.

Sign up for a trial and start using it right away !

Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.

Screenshot of the Vendor Pricing Page :

Software Pricing Plan

Software Pricing Plans

Pricing Details

Pricing Model : Subscription
Free trial : No information
Free plan : No information
Freemium : No information
Starting price : Prices can vary depending on your business needs.
Entry-level set up fee : No setup fee

The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.

Deployment & Setup

Support Hero is a cloud-based Customer Self-Service platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).

support-hero is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.

It supports desktop operating systems (like Windows and Mac OS …).

Technical Details & Specifications

Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information

Supported languages

This application software supports the following languages : English …

Support & Training

Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Online Support …

Hotline : Yes

Training options : …

Industry & Customers

Who use Support Hero ?

This software package is tailored to business needs : SME …

This web-based application is recommended for trades : PR, Sales …

This cloud software is used in the sectors : Services …

Customer References

Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …

Awards & Recognitions

No information .


This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Large Company, Medium Company, Startup …)

Support Hero Screenshots & Images : UI, dashboard …

Support Hero Review

Support Hero Business Software Pricing

Support Hero Features

Support Hero Features & Overview

Support Hero Screenshot

Support Hero Screenshot


This video is no longer available  

Support Hero Reviews

Here is our opinion on Support Hero : this is a decent customer self-service software to examine .

Support Hero User Reviews & Ratings

Online and customer reviews of Support Hero software are quite plentiful and overall medium :

Overall rating : 3/5

Value for money : 3/5
Functionality : 3/5
Usefulness : 3/5
Ease of use : 3/5

User rating Excellent : 10%
User rating Very Good : 80%
User rating Average : 10%
User rating Poor : 0%
User rating Terrible : 0%

Popularity on social networks :

Your Customer Review on Support Hero

What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …

Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Support Hero ? What is your likelihood to renew ?

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Why use a Customer Self-Service Software ?

Self-service customer support software is a platform that helps businesses manage and track customer inquiries and logs all queries. Self-service customer support software allows customers to find the solution to their post-purchase problem / pre-purchase questions themselves.

According to various sources, most used business software are : TeamSupport (market share : 0,20%), Talkus (0,10%), Microsoft Dynamics 365 for Customer Service (0,10%), HelpSpot (0,10%), Creative Virtual (0,10%)

Main functions are : help desk, IT service center, Live support software, call center software, Automating, Customer management

Main characteristics are : helpdesk, ticketing, customer service, customer support, office and productivity, real-time collaboration, service ticket organizer and priority, subscription notifications, ticket creation and dispatch, ticket reply, automatic replies, attachments, screencasts, SLA management, Forums, External knowledge base, Internal knowledge base, Portal customers, Live help chat, Customer and contact database, Self-service customer, OmniChannel support, customer service, customer support ‘support, itsm, knowledgebase, software as a service, ticket systemsupport, ticketing, contact management

Customer Self-Service Software Average Price : from $ 19,00 to $ 599,00 with an average price of $ 162,40 . We have identified more than 28 competitors on the market.

Customer Self-Service Software Review

Customer Self-Service Software Review

Company details

Developed by SUPPORTHERO.IO, Inc. (@supportheroapp on Twitter)
HQ location : USA
Founded :
Total revenue :

Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Service & Support Software > Customer Self-Service Software
Schema : SoftwareApplication > BusinessApplication

Tags : integrated bracket | knowledge base | customer support tools | helpdesk | database …
Website : visit

About This Article

This page was composed and published by SaaS-Alternatives.

The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.

Our opinion on Support Hero is independent in order to highlight the strengths and weaknesses of this Customer Self-Service Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.

Support Hero Alternatives

If you’re understanding the drawbacks and you’re looking for a Support Hero alternative, there are more than 61 competitors listed on SaaS-Alternatives !

If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.


Top 10 Alternatives & Competitors to Support Hero

– Kpam
– Lithium
– Gorgias
– Livezilla
– Easiware
– Teamviewer
– Olark
– Iadvize
– Boldchat
– Moxie

You can also take a look at other business apps, like our Zenmoov review and our Mtivity review.

Comparison with Similar Software & Contenders

Take an in-depth look at popular Customer Management Software and Customer Service & Support Software to find out which one is right for your needs. Discover how these Customer Self-Service Software compare to Support Hero when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !

Compare Customer Self-Service Software


6Expert Score
Support Hero Review
Support Hero is a decent customer self-service SaaS software to examine for your company or business.
Ease of use
Customer support
Value for money
  • SaaS platform
  • Not always the cheapest option
Support Hero
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