Userback
Userback : Reviews, Pricing, Features & Alternatives
$16.00
Userback is a Customer Feedback Software. Price : $16 (free trial available). Review Userback : Overview & Pricing
Userback Overview : Features, Pricing, Reviews & Alternatives
Userback is a Customer Feedback Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Userback is listed as a Customer Feedback Software and Customer Satisfaction Software for companies and is used for Task Management, Bug Tracking, Kanban Tools, Issue Tracking …
Userback price starts from $ 16 per user and per month (free trial available).
Real-time user feedback with screenshots and instant notifications to help you grow your business.
Comment management tool with multiple integrations
Build better products and create better customer experiences with visual feedback.
What is Userback ?
Userback enables users to provide tools for their customers to collaborate and provide feedback on all of their users’ web projects from a single, centralized location. Users can add multiple projects with their team members and manage them accordingly with project-based restrictions. Users may also integrate Userback into their client’s project management workflow tool and provide clients with the tools to turn feedback into actionable tasks. Information on the performance of web projects or client campaigns is available in real time. The collected comments may also contain screenshots and edits for a better description of the problem. Comment management is also possible through tagging, categorization and filtering. The tool integrates with multiple bug tracking software and project management tools to initiate relevant processes triggered by actionable feedback. Integrations include Slack, Microsoft Teams, Jira, Trello, Asana, Gitlab, Basecamp, WordPress, and more.
Userback is an easy-to-use yet powerful way for web agencies, designers, and developers to collect visual feedback from any web page or app. Easily manage customer feedback and integrate seamlessly with popular tools like Jira, Slack, ClickUp, Teamwork, and more. Learn about better products and create better customer experiences through visual feedback.
Userback Review : Pros & Cons
Pros & Cons
When it comes to finding the right Customer Feedback tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Userback, and as you may have guessed from the title, this review will tell you more about Userback’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Userback Pros : Key Benefits
– Users can be instantly notified of new comments, feedback, or tasks via email, Slack, and Microsoft Teams.
– The Userback feedback collection widget can be customized to match the branding of the website.
– Userback connects to a range of popular bug tracking and project management solutions, including Jira, Trello, and Basecamp, to enable integration with existing workflows.
– Users can also provide feedback with video screen recording.
– Users can draw and write on the screen to identify the specific error, providing visual feedback on any issues.
– The browser extension can be used to collect feedback from apps or sites when the widget code cannot be installed.
Userback Cons
– Con : Custom integrations can come at a price.
Userback Features
Here is the list of the main features of this computer software :
– @mentions
– API
– Alerts/Notifications
– Audit Trail
– Bug Tracking
– Collaboration Tools
– Commenting/Notes
– Customizable Branding
– Dashboard
– Feedback Management
– Issue Tracking
– Multiple Projects
– Negative Feedback Management
– Prioritization
– Projections
– Real Time Analytics
– Reporting & Statistics
– Reporting/Analytics
– Search/Filter
Main function & Pro Features
– Cloud Services
Userback Integrations
Userback integrates with more than 14 applications & plugins like WordPress, Trello and Slack (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Userback integrations
– Slack
– Trello
– WordPress
– Asana
– Basecamp
– Jira
– GitHub
– Microsoft Teams
– ClickUp
– monday.com
– Wrike
– GitLab
– Teamwork
– Trello
Userback Pricing
The Userback pricing plan starts from $ 16 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Userback offers several pricing plans :
– Free : $ 16,00 per user / per month
– Team : $ 42,00 per user / per month
– Agency : $ 42,00 per user / per month
– Corporate : $ 59,00 per user / per month
– Premium : –
| Free | Team | Agency | Corporate | Premium |
| $16,00 | $42,00 | $42,00 | $59,00 | – |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Userback Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Available
Free plan : Yes
Freemium : Freemium
Starting price : $ 16,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Userback is a cloud-based Customer Feedback platform : its infrastructure is hosted in the United States (probably on AWS, Microsoft Azure or Google Cloud Platform).
userback is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …).
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : –
Native Apps / Mobile Applications : –
GDPR compliance : No information
Supported languages
This application software supports the following languages : English …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : Chat, Email / Help Desk, Knowledge Base, Online Support …
Hotline : Yes
Training options : Documentation, Videos …
Industry & Customers
Who use Userback ?
This software package is tailored to business needs : Entrepreneur, Medium Company, Large Company …
This web-based application is recommended for trades : PR, Marketing, Sales …
This cloud software is used in the sectors : Services …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : No reference …
Awards & Recognitions
No information .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Freelancer, Large Company, SME …)
Userback Screenshots & Images : UI, dashboard …
Userback Business Software Pricing
Userback Features & Overview
Userback Screenshot
Userback Screenshot
Videos
Video #1
Userback Reviews
Here is our opinion on Userback : this is a great customer feedback software to know .
Userback User Reviews & Ratings
Online and customer reviews of Userback software are quite plentiful and overall very positive :
Overall rating : 5/5
Value for money : 4,8/5
Functionality : 4,6/5
Usefulness : 4,8/5
Ease of use : 4,8/5
User rating Excellent : 100%
User rating Very Good : 0%
User rating Average : 0%
User rating Poor : 0%
User rating Terrible : 0%
Popularity on social networks : 240 followers on LinkedIn
Your Customer Review on Userback
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Userback ? What is your likelihood to renew ?
FAQs
Why use a Customer Feedback Software ?
User feedback software allows companies to collect and respond to customer feedback on their products or services. Some products in this category allow businesses to host reviews on their own website, while others perform online review moderation and management across other digital channels.
According to various sources, most used business software are : Survicate (market share : 24,90%), SurveyGizmo (8,10%), Yotpo (1,10%), Trakstar (0,80%), BetterWorks (0,60%), Centercode (0,10%), AskNicely (0,10%), Kampyle (0,10%)
Main functions are : Access to competitive benchmarking, Assign employees to respond to reviews, Automatic response to reviews, Automated invitations to review, Centralized dashboard for responding to reviews on websites, Customer Data Privacy Capabilities
Main characteristics are : advanced targeting, behavioral targeting, category filters, conversion analytics, conversion funnel, conversion rate optimization, conversion tracking, customer feedback, customer analytics, feedback, feedback capture, employee feedback, employee satisfaction, customer support, customer satisfaction survey, customer satisfaction surveys, customer satisfaction survey, customer satisfaction, network and administration, category filters, conversion rate optimization, customer analytics, tracking conversion, customer feedback, Marketo integration, contextual surveys, trendy question, real-time analytics, mobile compatibility, Salesforce integration
Customer Feedback Software Average Price : from $ 12,00 to $ 449,00 with an average price of $ 146,57 . We have identified more than 127 competitors on the market.
Customer Feedback Software Review
Company details
Developed by USERBACK.IO, Inc.
HQ location : Australia
Founded in 2014 by Jonathan Tobin
Total revenue : $319.5K
Industry : B2B SaaS company
Software Category : Customer Management Software > Customer Satisfaction Software > Customer Feedback Software
Schema : SoftwareApplication > BusinessApplication
Tags : …
Website : visit userback.io
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Userback is independent in order to highlight the strengths and weaknesses of this Customer Feedback Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Userback Alternatives
If you’re understanding the drawbacks and you’re looking for a Userback alternative, there are more than 19 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Userback Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| USERBACK | $16 | Per month / user | No |
| USERSNAP | $19 | Per month / user | Yes |
| IFTTT | $3 | Per month / user | Yes |
| ONLINE CHECK WRITER | $1 | Per month / user | Yes |
| SUPERMETRICS | $19 | Per month / user | Yes |
| DRAG | $8 | Per month / user | No |
| LOKALISE | $120 | Per month / user | Yes |
| ONESAAS | $ | Per month / user | No |
| ECANVASSER | $ | Per month / user | No |
| MYPOS | $ | Per month / user | No |
Top 10 Alternatives & Competitors to Userback
– Jira
– Wrike
– Backlog
– Mission Control
– ClickUp
– Customer Complaint
– Biggrey Relations
– Survicate
– Satisfactory
– TopBox
You can also take a look at other business apps, like our Mindflash review and our Selz review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular Customer Management Software and Customer Satisfaction Software to find out which one is right for your needs. Discover how these Customer Feedback Software compare to Userback when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
