Zoho CRM
Zoho CRM : Reviews, Pricing, Features & Alternatives
$12.00
Zoho CRM is a Customer Relationship Management (CRM) Software. Price : $12 (free trial available). Review Zoho CRM : Overview & Pricing
Zoho CRM Overview : Features, Pricing, Reviews & Alternatives
Zoho CRM is a Customer Relationship Management (CRM) Software intended for businesses. Let’s discover user reviews, features and prices of this business app.
Zoho CRM is listed as a Customer Relationship Management (CRM) Software and Online CRM Software for companies and is used for CRM & Sales Tools …
Zoho CRM price starts from $ 12 per user and per month (free trial available).
Zoho CRM is a web-based customer relationship management tool.
Complete CRM software
What is Zoho CRM ?
Zoho CRM helps businesses of all sizes maintain a high level of customer relationships with its feature-rich software. The multi-channel support feature allows you to reach your customers through any medium, be it phone, live chat, email or social media. With visitor tracking and email analytics, you can see what your customers are seeing and find opportunities for engagement. With predefined and customizable KPIs, you can see where your team excels and where you need more training. Zoho CRM Blueprint ensures that the same level of care is given to the right customers, even when the sales team grows. Makes sure all team members follow the correct process.
Connect with your customers, partners, and vendors through email, social, and multiple communication channels with Zoho CRM’s omnichannel platform. Analyze trends, convert them to accounts, and send invoices or purchase orders without leaving Zoho CRM. Advanced maps and journey planners help you engage with customers every step of the way with data that informs your campaigns. Web Forms marketing a/b testing features give you the depth to take the pulse of your audience.
More than 250,000 companies around the world use Zoho CRM.
SMBs and large enterprises from all industries prefer Zoho CRM thanks to features ranging from basic to advanced, with unlimited customization options. You can also build your own CRM from scratch with the provided SDKs.
On-demand customer relationship management services for enterprise-wide sales, marketing, customer service, and order management.
Online customer relationship management software to manage your sales, marketing, customer service, and inventory in one system
Online customer relationship management software to manage your sales, marketing, customer service, and inventory in one system
Zoho CRM provides organizations with a complete customer relationship lifecycle management solution for sales, marketing, customer service and service management, and inventory management across the organization. Buyer’s GuideDownload the CRM Buyer’s Guide, including reviews and more. Updated: October 2021Zoho CRM CustomersJetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics ConsultZoho CRM Video
Zoho offers a cloud-based customer relationship management (CRM) solution tailored to the needs of small and medium-sized businesses. Its interface includes customer relationship management tools such as sales and marketing automation, customer service and a help desk, product configuration, customer reporting and analytics.
Zoho CRM is a popular customer relationship management system from software company Zoho. Headquartered in Chennai, India, with offices around the world, Zoho makes over 25 different business software products, all of which integrate with Zoho CRM. More than 10 million people use Zoho products.
Zoho CRM is a popular customer relationship management system from software company Zoho. Headquartered in Chennai, India with offices around the world, Zoho manufactures over 25 different business software products, all of which integrate with Zoho CRM. More than 10 million people use Zoho products.
Zoho CRM, the globally recognized, tailored solution that enables a global view of your business relationship.
What is Zoho? Zoho offers you a software package to manage all your activities. As for its CRM, it serves more than 150,000 companies around the world, offering you a set of complete functionalities to improve your business activity. This software provides you with a user-friendly interface that can be fully customized to your liking! Presentation of the solution: Adapted to remote work: Due to the health situation, Zoho software has been reinvented! In fact, you will be able to maintain your activity thanks to the functionalities adapted to teleworking! Organization of meetings, webinars, presentations… Directly through your CRM! Not bad right? During your travels, the solution is also available via your smartphone. Therefore, you will have access to your dashboards generated by AI tools to have a real advantage! Zoho CRM has also created a social network just for your business. That is, you can collaborate with your teams through publications. In short, you can answer questions, notify updates so you don’t miss any information. A multi-channel software: Calls, e-mails, chat, social networks… Communicate on your customers’ favorite channels! Also, thanks to notifications, you will not miss any contact! Especially since every interaction is recorded with essential information. Of course, Zoho CRM has thought of everything monitoring your efficiency, to improve you day after day. Automation for your sales processes: No more repetitive tasks, make way for automation! Workflow builder, trigger your actions with a few clicks. Like sending emails or planning your sales routines, for example. You will be able to analyze and optimize your workflows thanks to reports that will highlight your performance in each action. Thus, the optimization will have no more secrets for you! Artificial intelligence in real time This is the moment when we introduce you to Zia, your sales assistant! All your information grouped and identify and convert your leads, close more efficiently… You will receive alerts, reminders and suggestions to boost your activity! Reporting, essential for monitoring the activity of your business. We no longer present the KPI’s that help you in your daily decision making. Zoho software supports you in the complete analysis of your sales cycle. Activity statistics, analysis of emails, your marketing campaigns and your leads through standard or even custom reports. Also, this tool offers you to convert these analyzes into graphs for better readability. Zoho Certification Zoho Certification is a seal of approval that highlights the use of Zoho products. So you show your knowledge and experience in their solution! It can help you stand out in your job search. You can even join the ZCC family, i.e. Zoho Certified Consultants. So if you are using or want to use the solutions, don’t forget to apply for Zoho certification!
Zoho CRM Review : Pros & Cons
Pros & Cons
When it comes to finding the right Customer Relationship Management (CRM) tools to manage your business, you have too many options – and they all come with their strengths and weaknesses.
One such familiar name in this arena is Zoho CRM, and as you may have guessed from the title, this review will tell you more about Zoho CRM’s pros and cons.
Weighing the pros & cons is essential before selecting this tool for your business and your team.
Zoho CRM Pros : Key Benefits
– Stay on top of every activity with your new sales assistant, Zia – the conversational AI sales assistant.
– Process management to build and automate your sales process
– Detailed analysis for sales success
– No data lock, export data at any time
– Portals for your customers, suppliers and partners
– Segment customers based on buying habits.
– Enjoy transparent review processes with easy attribution and commenting features
– Analyze web form statistics and perform A/B testing of web forms
– WHAT’S NEW?
– Identify the marketing campaigns with the best return on investment
Zoho CRM Cons
– Con : Custom integrations can come at a price.
Zoho CRM Features
Here is the list of the main features of this computer software :
– Procurement management
– Management of suppliers
– Reporting – Reports
– Detailed statistics
– Dashboards
– Tracking – Tracking
– Data visualization
– 24/7 accessibility
– Automation of actions
– Project management
– Forms management
– Questionnaire management
– Task management
– Intuitive interface – adaptive – Responsive design
– Document sharing
– Folder sharing
– Note sharing
– Teamwork
– Workflow
– Accounting management
Main function & Pro Features
– Procurement management
– Management of suppliers
– Reporting – Reports
– Detailed statistics
– Dashboards
– Tracking – Tracking
– Data visualization
– 24/7 accessibility
– Automation of actions
– Project management
– Forms management
– Questionnaire management
– Task management
– Intuitive interface – adaptive – Responsive design
– Document sharing
– Folder sharing
– Note sharing
– Teamwork
– Workflow
– Accounting management
Zoho CRM Integrations
Zoho CRM integrates with more than 75 applications & plugins like HubSpot CRM, Zapier and Quickbooks Online (…) : database connection, synchronize data, share files (…) to improve your workflow and increase your productivity !
It also provides a powerful API toolkit that allows developers to build web services and exchange data.
Top 20 Zoho CRM integrations
– Google Drive
– PayPal
– Slack
– Trello
– Dropbox Business
– Microsoft 365
– Google Workspace
– WordPress
– Gmail
– Mailchimp
– Google Forms
– TeamViewer
– DocuSign
– SurveyMonkey
– Google Analytics
– GoToMeeting
– HubSpot Marketing Hub
– Shopify
– Eventbrite
– Zoho Social
Zoho CRM Pricing
The Zoho CRM pricing plan starts from $ 12 per month and per user, but this price is likely to change because different options are offered by the developer : number of licenses, additional functions, add-ons, bundles …
Zoho CRM offers several pricing plans :
– Free : $ 0,00 per user / per month
– Standard : $ 12,00 per user / per month
– Professional : $ 20,00 per user / per month
– Company : $ 35,00 per user / per month
– Ultimate : $ 45,00 per user / per month
| Free | Standard | Professional | Company | Ultimate |
| $0,00 | $12,00 | $20,00 | $35,00 | $45,00 |
| Per month | Per month | Per month | Per month | Per month |
| Per user | Per user | Per user | Per user | Per user |
Save $$$ on SaaS and on-premise Software Subscriptions to help your create, grow and scale your business : annual billing usually is cheaper than monthly billing and you can expect 10% to 20% discount.
Sign up for a trial and start using it right away !
Free trials usually are time limited or feature limited but this is a good way to ensure it is the right option for your business before making a purchase.
Screenshot of the Vendor Pricing Page :
Zoho CRM Pricing Plans
Pricing Details
Pricing Model : Subscription
Free trial : Yes : 30 days
Free plan : Yes, free version
Freemium : Freemium software
Starting price : $ 12,00
Entry-level set up fee : No setup fee
The pricing details were last updated this year from the vendor website or retrieved from publicly accessible pricing materials and may be different from actual. Please confirm pricing and deals with the vendor website before purchasing.
Deployment & Setup
Zoho CRM is a cloud-based Customer Relationship Management (CRM) platform : its infrastructure is hosted in Europe (probably on AWS, Microsoft Azure or Google Cloud Platform).
zoho-crm is a SaaS (Software as a Service) / web application : a web browser on a computer is required for full functionality of features and manage dashboard.
It supports desktop operating systems (like Windows and Mac OS …) and mobile platforms (like Android and iOS).
There’s also native mobile apps for iPhone & iPads on Apple’s App Store and for smartphones & tablets on Google Play Store.
Technical Details & Specifications
Deployment : Cloud / SaaS
Desktop Operating Systems : Windows / Mac OS / Linux …
Mobile Platforms : Android / iOS – iPhone – iPad / Mobile Web
Native Apps / Mobile Applications : iOS App & Android App
GDPR compliance : No information
Supported languages
This application software supports the following languages : English, German, Arabic, Chinese, Spanish, French, Italian, Japanese, Portuguese, Russian …
Support & Training
Any problem with this computer program ? The vendor offers the following customer service & support to help teams get the most out of their business application : 24/7 Live support, Chat, Email / Help Desk, FAQs / Forum, Knowledge Base, Phone Support, Online Support …
Hotline : +1 877-834-4428
Training options : Documentation, In Person, Live Online, Videos, Webinars …
Industry & Customers
Who use Zoho CRM ?
This software package is tailored to business needs : Small and Medium companies, Large companies (Turnover : – $50 million) in countries like United Kingdom, India …
This web-based application is recommended for trades : Administrative, PR, Accounting, Management …
This cloud software is used in the sectors : Software, Information Technology and Services, Retail business …
Customer References
Testimonials & Customer References to decide if this is the right business software or service for your company : Amazon, EuroKids, HotStar, OLA, Zeta, Chai Point, FundsIndia …
Awards & Recognitions
This tech company won several customer review awards from comparison websites, like Leader in Sales Forecasting software, and Most Worthy CRM software .
Screenshots
This computer program has an ergonomic, intuitive and customizable user interface, which will improve team productivity and collaborative work within your company (Freelancer, Large Company, SME …)
Zoho CRM Screenshots & Images : UI, dashboard …
Zoho CRM Business Software Pricing
Zoho CRM Features & Overview
Zoho CRM Screenshot
Zoho CRM Screenshot
Videos
Video #1
Video #2
Zoho CRM Reviews
Here is our opinion on Zoho CRM : this is an excellent customer relationship management (crm) software to know .
Zoho CRM User Reviews & Ratings
Online and customer reviews of Zoho CRM software are quite plentiful and overall very positive :
Overall rating : 4,6/5
Value for money : 4,2/5
Functionality : 4,1/5
Usefulness : 4,2/5
Ease of use : 4,2/5
User rating Excellent : 48%
User rating Very Good : 36%
User rating Average : 11%
User rating Poor : 3%
User rating Terrible : 3%
The main benefits of Zoho CRM are its rich feature set, mobile support, and scalability. Here’s what you can expect when you implement Zoho CRM:
Popularity on social networks : 81379 followers on Twitter
Your Customer Review on Zoho CRM
What is your opinion about this app ? Submit your review and tell us about your overall opinion : experience with this SaaS software, rating, ease of use, customer service, value for money, Pros & Cons …
Customer reviews and feedbacks play an increasingly important role in the business software buying process. You can provide in-depth review and share your buying advice / reviewer sentiment : what is your likelihood to recommend Zoho CRM ? What is your likelihood to renew ?
FAQs
Why use a Customer Relationship Management (CRM) Software ?
CRM software (GRC – Customer Relationship Management) allows a company to manage its customers, contacts, contracts, prospects and employees, essentially helping it to manage its relationship with all its stakeholders. CRM software (Customer Relationship Management, or GRC: customer relationship management) aims to centralize all the information available on prospects and customers in order to convert them into customers or retain them. This marketing and sales tool improves customer knowledge in order to sell more / sell better and maximize revenue. CRMs offer more and more features: contact management, newsletter creation, leads, business intelligence.
According to various sources, most used business software are : Hubspot (market share : 24,30%), Zoho (23,60%), CA Service Desk Manager (9,20%), Microsoft Dynamics CRM (9,20%), Thryv (6,50%), Zoho CRM (5,70%), Infusionsoft (4,40%), TargetX (4,20%), Microsoft Dynamics 365 (3,90%), SAP CRM (3,80%), ManageEngine (2,30%), Demandforce (2,30%), FileMaker (2,10%), Interactive Intelligence (2,10%), SugarCRM (1,90%), Bitrix24 (1,90%), Oracle CRM (1,40%), Infor CRM (1,40%)
Main functions are : Sales Forecast, Task management, Opportunity Management, Contact management, Sales force automation, lead management
Main characteristics are : CRM, B2B, CRM and prospecting, Project management, Inventory management, Customer service module, CRM, CRM Web, CRM France, French CRM, commercial management, TPe, SME, Start-up, Micro-enterprise, Axonaut, CRM SAAS, cloud, secure, management company, invoice, quote, steering, project management, HR, stock, ticketing, CRM, customer relationship management, crm
Customer Relationship Management (CRM) Software Average Price : from $ 9,00 to $ 160,00 with an average price of $ 43,53 . We have identified more than 960 competitors on the market.
Customer Relationship Management (CRM) Software Review
Company details
Developed by ZOHO CORPORATION, Inc. (@zohocrm on Twitter)
HQ location : California
Founded :
Total revenue :
Industry : B2B SaaS company
Software Category : CRM Software > Online CRM Software > Customer Relationship Management (CRM) Software
Schema : SoftwareApplication > BusinessApplication
Tags : CRM | mailbox integration | email marketing | inventory management | on demand | Outlook cm | outlook synchronization | real-time analysis | sales | rest api …
Website : visit zoho.eu
About This Article
This page was composed and published by SaaS-Alternatives.
The information (and product details) outlined above is provided for informational purposes only. Please Check the vendor’s website for more detailed information.
Our opinion on Zoho CRM is independent in order to highlight the strengths and weaknesses of this Customer Relationship Management (CRM) Software. Our website is supported by our users. We sometimes earn affiliate commission when you click through the affiliate links on our website.
Zoho CRM Alternatives
If you’re understanding the drawbacks and you’re looking for a Zoho CRM alternative, there are more than 82 competitors listed on SaaS-Alternatives !
If you’re in the market for a new software solution, the best approach is to narrow down your selection and then begin a free trial or request a demo.
Compare Zoho CRM Pricing Against Competitors
| Software | Starting Price | Billed | Free Trial |
| ZOHO CRM | $14 | Per month / user | Yes |
| PIPEDRIVE | $12,5 | Per month / user | Yes |
| FRESHSALES | $15 | Per month / user | Yes |
| LEADSQUARED CRM | $25 | Per month / user | Yes |
| ZOHO ONE | $37 | Per month / user | Yes |
| BIGIN BY ZOHO CRM | $7 | Per month / user | Yes |
| HUBSPOT CRM | $45 | Per month / user | No |
| SALESFORCE | $25 | Per month / user | Yes |
| SUGARCRM | $52 | Per month / user | Yes |
| KEAP | $40 | Per month / user | Yes |
Top 10 Alternatives & Competitors to Zoho CRM
– Salesforce Sales Cloud
– HubSpot CRM
– Pipedrive
– Bitrix24
– monday
– Salesforce CRM
– Bigin by Zoho CRM
– Pipedrive
– Zendesk Sell
– HubSpot
Free Alternatives to Zoho CRM
– Freshsales
– Vtiger
– HubSpot CRM
SaaS alternatives
Zoho : Single and powerful software package to manage your entire business. The content of the traitement of text, calculation feuilles, presentations, donation bases, prize notes, wikis, web conferences, client relationship management, project management, billing and others Applications.
Freshsales : It helps companies from different verticals to manage their interactions with existing and potential customers. Key features include one-click phone, lead tracking, sales management, even follow-up, and more.
InfusionSoft : It is a cloud-based sales and marketing solution that offers customer relationship management (CRM), marketing automation, and e-commerce features in one suite. Help small businesses in various industries build sales volumes and customer service experiences.
Pipedrive : Channeling tool for active negotiators. Be super organized. Close deals in less time. Created by active sellers and serious web application developers.
HubSpot : Attract, convert, close, and delight customers with HubSpot’s comprehensive set of marketing tools. HubSpot’s all-in-one marketing software helps 12,000+ businesses in 56 countries attract leads and convert them into customers.
You can also take a look at other business apps, like our Activecampaign review and our Wix review.
Comparison with Similar Software & Contenders
Take an in-depth look at popular CRM Software and Online CRM Software to find out which one is right for your needs. Discover how these Customer Relationship Management (CRM) Software compare to Zoho CRM when it comes to features, ease of use, customer support and user reviews. Explore software, Compare options and alternatives, Read reviews and Find your solution !
