Customer Service & Support Software
Velaro is a Help Desk Software. Price : $20 (free trial available). Review Velaro : Overview & Pricing
★★★★★
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$19.00
Velaro Review
Velaro is an excellent help desk SaaS software to trust for your company or business. PROS:
- Velaro includes comprehensive reporting tools, providing users with valuable and actionable insights into customer service and sales performance.
CONS:
- Custom integrations can come at a price
easiware is a Customer Service & Support Software. Price : $34. Review easiware : Overview & Pricing
★★★★★
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$34.00
easiware Review
easiware is a decent customer service & support SaaS software to consider for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Solvvy is a Help Desk Software (free trial available). Review Solvvy : Overview & Pricing
★★★★★
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Solvvy Review
Solvvy is an excellent help desk SaaS software to advise for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
osTicket is a Help Desk Software. Price : $9 (free trial available). Review osTicket : Overview & Pricing
★★★★★
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$9.00
osTicket Review
osTicket is an excellent help desk SaaS software to know for your company or business. PROS:
- Custom Fields - Create custom fields, forms, and lists that can be added to each web ticket or for specific help topics.
CONS:
- Custom integrations can come at a price
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ProProfs Help Desk is a Help Desk Software. Price : $49 (free trial available). Review ProProfs Help Desk : Overview & Pricing
★★★★★
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$49.00
ProProfs Help Desk Review
ProProfs Help Desk is a great help desk SaaS software to recommend for your company or business. PROS:
- Filters to sort by tags, milestones, assigned, priorities and status
CONS:
- Custom integrations can come at a price
ChatSupport is a Consumer Video Chat Software. Price : $10 (free trial available). Review ChatSupport : Overview & Pricing
★★★★★
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$10.00
ChatSupport Review
ChatSupport is an excellent consumer video chat SaaS software to trust for your company or business. PROS:
- proactive talks
CONS:
- Custom integrations can come at a price
AeroAdmin is a Remote Customer Support Software. Price : $90 (free trial available). Review AeroAdmin : Overview & Pricing
★★★★★
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$89.00
AeroAdmin Review
AeroAdmin is a very popular remote customer support SaaS software to recommend for your company or business. PROS:
- Easy and free remote desktop software.
CONS:
- Custom integrations can come at a price
DameWare is a Remote Customer Support Software. Price : $380 (free trial available). Review DameWare : Overview & Pricing
★★★★★
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$380.00
DameWare Review
DameWare is an excellent remote customer support SaaS software to recommend for your company or business. PROS:
- Dameware solves problems with reduced runtime as it connects to workstations in seconds.
CONS:
- Custom integrations can come at a price
Tracker is a Customer Self-Service Software. Price : $80 (free trial available). Review Tracker : Overview & Pricing
★★★★★
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$80.00
Tracker Review
Tracker is an excellent customer self-service SaaS software to advise for your company or business. PROS:
- Manage all relationships - never miss a call or activity
CONS:
- Custom integrations can come at a price
Popular
livepro is a Help Desk Software. Price : $25 (free trial available). Review livepro : Overview & Pricing
★★★★★
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$25.00
livepro Review
livepro is a great help desk SaaS software to know for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Web Help Desk is a Help Desk Software. Price : $575. Review Web Help Desk : Overview & Pricing
★★★★★
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$575.00
Web Help Desk Review
Web Help Desk is a very popular help desk SaaS software to recommend for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
SapphireIMS is a Help Desk Software. Price : $1500 (free trial available). Review SapphireIMS : Overview & Pricing
★★★★★
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$1,500.00
SapphireIMS Review
SapphireIMS is an excellent help desk SaaS software to advise for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Category Leader
Remote Utilities is a Remote Customer Support Software. Price : $99 (free trial available). Review Remote Utilities : Overview & Pricing
★★★★★
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$99.00
Remote Utilities Review
Remote Utilities is a great remote customer support SaaS software to know for your company or business. PROS:
- Remote access on the local network: connect directly to a remote PC using its IP address or DNS name.
CONS:
- Custom integrations can come at a price
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VeriShow is a Consumer Video Chat Software. Price : $39 (free trial available). Review VeriShow : Overview & Pricing
★★★★★
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$39.00
VeriShow Review
VeriShow is a great consumer video chat SaaS software to advise for your company or business. PROS:
- Communicate with the customer via video chat for better service or customer verification.
CONS:
- Not always the cheapest option
Top
Contraxaware is a Customer Service & Support Software. Price : $99 (free trial available). Review Contraxaware : Overview & Pricing
★★★★★
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$99.00
Contraxaware Review
Contraxaware is a great customer service & support SaaS software to advise for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Firefly is an Assisted Browsing Software. Price : $19 (free trial available). Review Firefly : Overview & Pricing
★★★★★
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$19.00
Firefly Review
Firefly is an easy-to-use assisted browsing SaaS software to trust for your company or business. PROS:
- Firefly allows teams to discuss designs directly on top of them, pinpointing the part being discussed and even adding drawings
CONS:
- Custom integrations can come at a price
Category Leader
Everest is a Help Desk Software. Review Everest : Overview & Pricing
★★★★★
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Everest Review
Everest is a great help desk SaaS software to recommend for your company or business. PROS:
- Everest is a customizable on-premises or cloud-hosted solution that provides quality assurance and complaint management capabilities to increase customer loyalty and improve service quality.
CONS:
- Not always the cheapest option
Userreport is a Help Desk Software (free trial available). Review Userreport : Overview & Pricing
★★★★★
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Userreport Review
Userreport is an excellent help desk SaaS software to recommend for your company or business. PROS:
- UserReport uses the Social Click Map feature, allowing users to clearly see how click patterns differ between different demographic groups.
CONS:
- Not always the cheapest option
Top
Pageproofer is a Help Desk Software. Price : $15. Review Pageproofer : Overview & Pricing
★★★★★
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$15.00
Pageproofer Review
Pageproofer is a great help desk SaaS software to trust for your company or business. PROS:
- Most web development projects do not use any issue or feedback tracking software
CONS:
- Custom integrations can come at a price
Akita is a Help Desk Software. Price : $100. Review Akita : Overview & Pricing
★★★★★
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$100.00
Akita Review
Akita is an easy-to-use help desk SaaS software to trust for your company or business. PROS:
- Get account status insights and identify at-risk customers with Akita's advanced health scoring system.
CONS:
- Not always the cheapest option
Diabolocom is a Customer Service & Support Software. Review Diabolocom : Overview & Pricing
★★★★★
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Diabolocom Review
Diabolocom is a decent customer service & support SaaS software to try for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Keeping is a Help Desk Software. Price : $7 (free trial available). Review Keeping : Overview & Pricing
★★★★★
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$7.00
Keeping Review
Keeping is an excellent help desk SaaS software to trust for your company or business. PROS:
- Turn Gmail into a help desk
CONS:
- Custom integrations can come at a price
ZupportDesk is a Help Desk Software. Price : $8. Review ZupportDesk : Overview & Pricing
★★★★★
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$8.00
ZupportDesk Review
ZupportDesk is a decent help desk SaaS software to experiment for your company or business. PROS:
- Multiple Widgets Customize Widget Chat History Multiple Agents Chat Queues Multiple Departments Sound Notifications Attention Bubbles Ban Visitors Multiple Time Zones Default Reply Upload/Download Attachments Chat Forwarding Visitor Information Proactive Chat CMS Plugins Reporting Integrations Live Monitoring Triggers TICKET MANAGEMENT Email team inbox Sending outgoing email Time tracking Multiple incoming and outgoing mailboxes Business rule management via SLA Multiple business hours Live monitoring feedback widget
CONS:
- Custom integrations can come at a price
inContact is a Customer Service & Support Software. Review inContact : Overview & Pricing
★★★★★
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inContact Review
inContact is an excellent customer service & support SaaS software to advise for your company or business. PROS:
- multichannel ACD
CONS:
- Not always the cheapest option
Why use Customer Service & Support Software ?
What are the key features and benefits of Customer Service & Support Software ?
- Knowledge Management System
- Self-Service
- Reports
- Mobile Support
- Level Agreement Management Service
- Remote Support
- Engagements and Qualified Leads
- Browse and Create Articles
- Responsive Design
- Exploitable Content Information
What are the Cons of Customer Service & Support Software ?
- Data hosting: not necessarily stored in your country (server abroad)
- Installation & Maintenance: it is preferable to call on an IT integrator
- Technical support: it is preferable to train employees when changing software packages
- Security & Confidentiality: you must trust the publisher of the solution
- Price: multiplying subscription software can be costly for the company
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