Customer Service & Support Software
Microsoft QnA Maker is a Customer Automation Software. Review Microsoft QnA Maker : Overview & Pricing
★★★★★
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Microsoft QnA Maker Review
Microsoft QnA Maker is a decent customer automation SaaS software to investigate for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Nextiva Service is a Help Desk Software. Review Nextiva Service : Overview & Pricing
★★★★★
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Nextiva Service Review
Nextiva Service is an excellent help desk SaaS software to recommend for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Recommended
ConnectWise Control is a Customer Service & Support Software. Price : $29 (free trial available). Review ConnectWise Control : Overview & Pricing
★★★★★
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$29.00
ConnectWise Control Review
ConnectWise Control is a great customer service & support SaaS software to recommend for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
TeamSupport is a Customer Self-Service Software. Price : $35 (free trial available). Review TeamSupport : Overview & Pricing
★★★★★
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$35.00
TeamSupport Review
TeamSupport is an excellent customer self-service SaaS software to trust for your company or business. PROS:
- With TeamSupport, your teams will communicate and collaborate better, issues will be resolved faster, and your customers will be much happier
CONS:
- Custom integrations can come at a price
Salesforce Service Cloud is a Customer Service & Support Software. Price : $65 (free trial available). Review Salesforce Service Cloud : Overview & Pricing
★★★★★
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$65.00
Salesforce Service Cloud Review
Salesforce Service Cloud is an excellent customer service & support SaaS software to trust for your company or business. PROS:
- Increased customer satisfaction
CONS:
- Not always the cheapest option
Zendesk is a Help Desk Software. Price : $49 (free trial available). Review Zendesk : Overview & Pricing
★★★★★
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$49.00
Zendesk Review
Zendesk is an excellent help desk SaaS software to recommend for your company or business. PROS:
- The fastest way to great customer service
CONS:
- Custom integrations can come at a price
Popular
Splashtop Business Access is a Remote Customer Support Software. Price : $8 (free trial available). Review Splashtop Business Access : Overview & Pricing
★★★★★
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$8.00
Splashtop Business Access Review
Splashtop Business Access is a great remote customer support SaaS software to know for your company or business. PROS:
- Splashtop Business Access features include:
CONS:
- Custom integrations can come at a price
SolarWinds Service Desk is a Help Desk Software. Price : $19 (free trial available). Review SolarWinds Service Desk : Overview & Pricing
★★★★★
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$19.00
SolarWinds Service Desk Review
SolarWinds Service Desk is an excellent help desk SaaS software to know for your company or business. PROS:
- SolarWinds Service Desk is a service desk that can be used across IT and across an organization, enabling internal service providers to streamline process improvement and increase productivity
CONS:
- Custom integrations can come at a price
Top
FixMe.IT is a Remote Customer Support Software. Price : $30 (free trial available). Review FixMe.IT : Overview & Pricing
★★★★★
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$30.00
FixMe.IT Review
FixMe.IT is a great remote customer support SaaS software to recommend for your company or business. PROS:
- Easy connection in three steps
CONS:
- Custom integrations can come at a price
Snapengage is a Help Desk Software. Price : $60 (free trial available). Review Snapengage : Overview & Pricing
★★★★★
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$60.00
Snapengage Review
Snapengage is an excellent help desk SaaS software to recommend for your company or business. PROS:
- SnapEngage's advanced CRM and help desk integrations work seamlessly with your existing workflows and increase your team's efficiency
CONS:
- Custom integrations can come at a price
Zendesk Support is a Social Media Support Software. Price : $59 (free trial available). Review Zendesk Support : Overview & Pricing
★★★★★
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$59.00
Zendesk Support Review
Zendesk Support is an excellent social media support SaaS software to recommend for your company or business. PROS:
- SaaS platform
CONS:
- Custom integrations can come at a price
Splashtop Remote Support is a Remote Customer Support Software. Price : $40 (free trial available). Review Splashtop Remote Support : Overview & Pricing
★★★★★
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$40.00
Splashtop Remote Support Review
Splashtop Remote Support is an excellent remote customer support SaaS software to trust for your company or business. PROS:
- Windows workstations and servers, as well as Macs, can be accessed from any Windows, Mac, Android or iOS device, or using the Google Chrome browser or a Chromebook.
CONS:
- Custom integrations can come at a price
Top
VNC Connect is a Remote Customer Support Software. Price : $3 (free trial available). Review VNC Connect : Overview & Pricing
★★★★★
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$3.00
VNC Connect Review
VNC Connect is a great remote customer support SaaS software to advise for your company or business. PROS:
- Easily connect through our cloud service to computers running VNC Connect.
CONS:
- Custom integrations can come at a price
Helpshift is a Mobile Support Software. Price : $185 (free trial available). Review Helpshift : Overview & Pricing
★★★★★
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$185.00
Helpshift Review
Helpshift is a very popular mobile support SaaS software to advise for your company or business. PROS:
- Helpshift allows app users to send messages to teams running the app, without disrupting their own user experience.
CONS:
- Not always the cheapest option
Kustomer is a Help Desk Software. Price : $49. Review Kustomer : Overview & Pricing
★★★★★
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$49.00
Kustomer Review
Kustomer is an excellent help desk SaaS software to advise for your company or business. PROS:
- View all customer data from internal and third-party systems in a single timeline view for more productive and effective conversations.
CONS:
- Custom integrations can come at a price
IT GLUE is a Help Desk Software. Price : $19 (free trial available). Review IT GLUE : Overview & Pricing
★★★★★
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$19.00
IT GLUE Review
IT GLUE is an excellent help desk SaaS software to trust for your company or business. PROS:
- Runbooks allow users to create documentation packages in PDF format, providing offline access to structured information for single, multiple, or all clients.
CONS:
- Custom integrations can come at a price
Recommended
Bomgar Remote Support is a Remote Customer Support Software. Price : $2 (free trial available). Review Bomgar Remote Support : Overview & Pricing
★★★★★
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$2.00
Bomgar Remote Support Review
Bomgar Remote Support is a great remote customer support SaaS software to recommend for your company or business. PROS:
- SaaS platform
CONS:
- Custom integrations can come at a price
HappyFox is a Consumer Video Chat Software. Price : $29 (free trial available). Review HappyFox : Overview & Pricing
★★★★★
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$29.00
HappyFox Review
HappyFox is an excellent consumer video chat SaaS software to recommend for your company or business. PROS:
- Intuitive interface that helps you focus on your incoming requests 2
CONS:
- Custom integrations can come at a price
Genesys PureEngage is a Help Desk Software (free trial available). Review Genesys PureEngage : Overview & Pricing
★★★★★
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Genesys PureEngage Review
Genesys PureEngage is an excellent help desk SaaS software to advise for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
LiveZilla is a Help Desk Software. Price : $218 (free trial available). Review LiveZilla : Overview & Pricing
★★★★★
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$218.00
LiveZilla Review
LiveZilla is an excellent help desk SaaS software to know for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Uservoice is a Help Desk Software. Price : $499 (free trial available). Review Uservoice : Overview & Pricing
★★★★★
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$499.00
Uservoice Review
Uservoice is an excellent help desk SaaS software to know for your company or business. PROS:
- Aggregate and analyze product reviews from the thousands (or millions) without breaking a sweat.
CONS:
- Not always the cheapest option
Recommended
Usersnap is a Help Desk Software. Price : $19 (free trial available). Review Usersnap : Overview & Pricing
★★★★★
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$19.00
Usersnap Review
Usersnap is a great help desk SaaS software to recommend for your company or business. PROS:
- 1) Collect feedback and bug reports when they occur
CONS:
- Custom integrations can come at a price
Category Leader
Device42 is a Help Desk Software. Price : $2 (free trial available). Review Device42 : Overview & Pricing
★★★★★
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$1.00
Device42 Review
Device42 is a great help desk SaaS software to trust for your company or business. PROS:
- Device42 provides complete data center and IT infrastructure management, empowering administrators to automatically generate device and infrastructure dependency diagrams.
CONS:
- Custom integrations can come at a price
Popular
Helprace is a Help Desk Software. Price : $15 (free trial available). Review Helprace : Overview & Pricing
★★★★★
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$14.00
Helprace Review
Helprace is a great help desk SaaS software to trust for your company or business. PROS:
- Full support functionality:
CONS:
- Custom integrations can come at a price
Why use Customer Service & Support Software ?
What are the key features and benefits of Customer Service & Support Software ?
- Knowledge Management System
- Self-Service
- Reports
- Mobile Support
- Level Agreement Management Service
- Remote Support
- Engagements and Qualified Leads
- Browse and Create Articles
- Responsive Design
- Exploitable Content Information
What are the Cons of Customer Service & Support Software ?
- Data hosting: not necessarily stored in your country (server abroad)
- Installation & Maintenance: it is preferable to call on an IT integrator
- Technical support: it is preferable to train employees when changing software packages
- Security & Confidentiality: you must trust the publisher of the solution
- Price: multiplying subscription software can be costly for the company
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