Customer Service & Support Software
Remote Support is a Remote Customer Support Software. Price : $683 (free trial available). Review Remote Support : Overview & Pricing
★★★★★
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$683.00
Remote Support Review
Remote Support is an excellent remote customer support SaaS software to trust for your company or business. PROS:
- BeyondTrust Remote Support allows users to view and respond to client screens via remote desktop, enabling troubleshooting inside and outside corporate networks through screen sharing, remote control, unattended access, file sharing and mobile device camera sharing.
CONS:
- Custom integrations can come at a price
AzureDesk is a Help Desk Software. Price : $5 (free trial available). Review AzureDesk : Overview & Pricing
★★★★★
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$5.00
AzureDesk Review
AzureDesk is an excellent help desk SaaS software to know for your company or business. PROS:
- Let customers first search for answers to support questions in the AzureDesk customer quick search self-service portal.
CONS:
- Custom integrations can come at a price
LiveEngage is a Help Desk Software. Price : $49 (free trial available). Review LiveEngage : Overview & Pricing
★★★★★
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$49.00
LiveEngage Review
LiveEngage is an excellent help desk SaaS software to recommend for your company or business. PROS:
- LivePerson helps you:
CONS:
- Custom integrations can come at a price
Vision Helpdesk is a Help Desk Software. Price : $8 (free trial available). Review Vision Helpdesk : Overview & Pricing
★★★★★
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$8.00
Vision Helpdesk Review
Vision Helpdesk is an excellent help desk SaaS software to recommend for your company or business. PROS:
- Serving more than 15,000 businesses
CONS:
- Custom integrations can come at a price
Jitbit Helpdesk is a Help Desk Software. Price : $24 (free trial available). Review Jitbit Helpdesk : Overview & Pricing
★★★★★
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$24.00
Jitbit Helpdesk Review
Jitbit Helpdesk is an excellent help desk SaaS software to advise for your company or business. PROS:
- Support Widget - Place a few lines of JavaScript on your website to embed a support form on your web pages.
CONS:
- Custom integrations can come at a price
JivoChat is a Mobile Support Software. Price : $13 (free trial available). Review JivoChat : Overview & Pricing
★★★★★
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$13.00
JivoChat Review
JivoChat is an excellent mobile support SaaS software to advise for your company or business. PROS:
- All chat widget text is fully customizable and can be translated into 20 languages.
CONS:
- Custom integrations can come at a price
Top
Whisbi is a Consumer Video Chat Software (free trial available). Price : $ 1500,00. Review Whisbi : Overview & Pricing
★★★★★
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$1,500.00
Whisbi Review
Whisbi is a great consumer video chat SaaS software to know for your company or business. PROS:
- Whisbi's conversational commerce solution increased customer engagement by 6x, increased efficiency by 10x, reduced exit rate by 20%, and increased online sales conversion by 40%.
CONS:
- Not always the cheapest option
Category Leader
Supportbench is a Help Desk Software. Price : $20 (free trial available). Review Supportbench : Overview & Pricing
★★★★★
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$20.00
Supportbench Review
Supportbench is a great help desk SaaS software to advise for your company or business. PROS:
- Customer Management
CONS:
- Custom integrations can come at a price
Helpy.io is a Customer Self-Service Software (free trial available). Review Helpy.io : Overview & Pricing
★★★★★
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Helpy.io Review
Helpy.io is a very popular customer self-service SaaS software to know for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
RemoteToPC is a Remote Customer Support Software. Price : $99 (free trial available). Review RemoteToPC : Overview & Pricing
★★★★★
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$99.00
RemoteToPC Review
RemoteToPC is an excellent remote customer support SaaS software to trust for your company or business. PROS:
- SaaS platform
CONS:
- Custom integrations can come at a price
AssetCloud is a Help Desk Software. Price : $2 (free trial available). Review AssetCloud : Overview & Pricing
★★★★★
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$1.00
AssetCloud Review
AssetCloud is an excellent help desk SaaS software to trust for your company or business. PROS:
- AssetCloud's report suite provides users with 25 predefined common reports that help make critical business decisions.
CONS:
- Custom integrations can come at a price
LogMeIn Central is a Remote Customer Support Software (free trial available). Price : $ 80,00. Review LogMeIn Central : Overview & Pricing
★★★★★
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$80.00
LogMeIn Central Review
LogMeIn Central is an excellent remote customer support SaaS software to recommend for your company or business. PROS:
- IT organizations can gain speed, flexibility, and insight to increase productivity, lower IT costs, and mitigate risk with tools to automate routine tasks like script and patch management.
CONS:
- Custom integrations can come at a price
ConnectWise Manage is a Help Desk Software (free trial available). Review ConnectWise Manage : Overview & Pricing
★★★★★
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ConnectWise Manage Review
ConnectWise Manage is an excellent help desk SaaS software to advise for your company or business. PROS:
- Billing and Invoicing - Use ConnectWise Manage smart contract management to manage service contracts with agreement automation
CONS:
- Not always the cheapest option
Category Leader
PlayVox is a Q&A Platforms Software. Price : $17 (free trial available). Review PlayVox : Overview & Pricing
★★★★★
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$17.00
PlayVox Review
PlayVox is a great q&a platforms SaaS software to trust for your company or business. PROS:
- Integrate your CRM or service software with Playvox
CONS:
- Custom integrations can come at a price
ServiceNow is a Help Desk Software. Price : $100 (free trial available). Review ServiceNow : Overview & Pricing
★★★★★
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$100.00
ServiceNow Review
ServiceNow is an excellent help desk SaaS software to trust for your company or business. PROS:
- IT Service Automation: A solution for asset management, change and release management, configuration management, incident management, IT cost management, problem management, and a service catalog.
CONS:
- Not always the cheapest option
BOSSDesk is a Customer Service & Support Software. Price : $19 (free trial available). Review BOSSDesk : Overview & Pricing
★★★★★
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$19.00
BOSSDesk Review
BOSSDesk is an excellent customer service & support SaaS software to recommend for your company or business. PROS:
- Improve response times to resolve user issues - By using the self-service portal and knowledge base, technicians can spend less time with the user to understand their needs and therefore improve response times .
CONS:
- Custom integrations can come at a price
Popular
Voiptime Cloud is a Help Desk Software. Price : $70 (free trial available). Review Voiptime Cloud : Overview & Pricing
★★★★★
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$70.00
Voiptime Cloud Review
Voiptime Cloud is a great help desk SaaS software to recommend for your company or business. PROS:
- Complete enterprise-grade contact center solution;
CONS:
- Custom integrations can come at a price
Popular
Casengo is a Help Desk Software. Price : $29 (free trial available). Review Casengo : Overview & Pricing
★★★★★
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$29.00
Casengo Review
Casengo is a great help desk SaaS software to trust for your company or business. PROS:
- Increase customer satisfaction by answering questions faster and better than ever through email, live chat, and social media.
CONS:
- Custom integrations can come at a price
Category Leader
Iridize is an User Notice Software. Price : $500. Review Iridize : Overview & Pricing
★★★★★
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$500.00
Iridize Review
Iridize is a great user notice SaaS software to know for your company or business. PROS:
- Iridize allows you to create guides that precisely meet the needs of your users, using rules and conditions to design specific user flows for people and roles
CONS:
- Custom integrations can come at a price
Top
Answerbase is a Q&A Platforms Software. Price : $49 (free trial available). Review Answerbase : Overview & Pricing
★★★★★
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$49.00
Answerbase Review
Answerbase is a great q&a platforms SaaS software to advise for your company or business. PROS:
- Reduce duplicate requests
CONS:
- Custom integrations can come at a price
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chat.io is a Help Desk Software. Price : $10 (free trial available). Review chat.io : Overview & Pricing
★★★★★
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$10.00
chat.io Review
chat.io is a great help desk SaaS software to recommend for your company or business. PROS:
- Increase conversion rates by giving online visitors instant access to sales and support teams while they're still browsing.
CONS:
- Custom integrations can come at a price
SpiceCSM is a Help Desk Software. Price : $45. Review SpiceCSM : Overview & Pricing
★★★★★
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$45.00
SpiceCSM Review
SpiceCSM is a popular help desk SaaS software to test for your company or business. PROS:
- Reduced training costs
CONS:
- Custom integrations can come at a price
Top
Brand Embassy is a Help Desk Software (free trial available). Review Brand Embassy : Overview & Pricing
★★★★★
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Brand Embassy Review
Brand Embassy is a great help desk SaaS software to recommend for your company or business. PROS:
- social media customer service
CONS:
- Not always the cheapest option
Vivocha is a Customer Service & Support Software (free trial available). Review Vivocha : Overview & Pricing
★★★★★
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Vivocha Review
Vivocha is an excellent customer service & support SaaS software to trust for your company or business. PROS:
- Boost online sales through a significant increase in conversion rate
CONS:
- Not always the cheapest option
Why use Customer Service & Support Software ?
What are the key features and benefits of Customer Service & Support Software ?
- Knowledge Management System
- Self-Service
- Reports
- Mobile Support
- Level Agreement Management Service
- Remote Support
- Engagements and Qualified Leads
- Browse and Create Articles
- Responsive Design
- Exploitable Content Information
What are the Cons of Customer Service & Support Software ?
- Data hosting: not necessarily stored in your country (server abroad)
- Installation & Maintenance: it is preferable to call on an IT integrator
- Technical support: it is preferable to train employees when changing software packages
- Security & Confidentiality: you must trust the publisher of the solution
- Price: multiplying subscription software can be costly for the company
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