Customer Management Software
Category Leader
Shopper Approved is a Review Management Software. Price : $199 (free trial available). Review Shopper Approved : Overview & Pricing
★★★★★
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$199.00
Shopper Approved Review
Shopper Approved is a great review management SaaS software to recommend for your company or business. PROS:
- Generate SEO optimized landing pages based on customer reviews
CONS:
- Not always the cheapest option
BOSSDesk is a Customer Service & Support Software. Price : $19 (free trial available). Review BOSSDesk : Overview & Pricing
★★★★★
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$19.00
BOSSDesk Review
BOSSDesk is an excellent customer service & support SaaS software to recommend for your company or business. PROS:
- Improve response times to resolve user issues - By using the self-service portal and knowledge base, technicians can spend less time with the user to understand their needs and therefore improve response times .
CONS:
- Custom integrations can come at a price
Popular
Voiptime Cloud is a Help Desk Software. Price : $70 (free trial available). Review Voiptime Cloud : Overview & Pricing
★★★★★
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$70.00
Voiptime Cloud Review
Voiptime Cloud is a great help desk SaaS software to recommend for your company or business. PROS:
- Complete enterprise-grade contact center solution;
CONS:
- Custom integrations can come at a price
Popular
Casengo is a Help Desk Software. Price : $29 (free trial available). Review Casengo : Overview & Pricing
★★★★★
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$29.00
Casengo Review
Casengo is a great help desk SaaS software to trust for your company or business. PROS:
- Increase customer satisfaction by answering questions faster and better than ever through email, live chat, and social media.
CONS:
- Custom integrations can come at a price
Category Leader
Iridize is an User Notice Software. Price : $500. Review Iridize : Overview & Pricing
★★★★★
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$500.00
Iridize Review
Iridize is a great user notice SaaS software to know for your company or business. PROS:
- Iridize allows you to create guides that precisely meet the needs of your users, using rules and conditions to design specific user flows for people and roles
CONS:
- Custom integrations can come at a price
Narvar is a Digital Customer Experience (CX) Software. Review Narvar : Overview & Pricing
★★★★★
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Narvar Review
Narvar is a very popular digital customer experience (cx) SaaS software to recommend for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Top
Answerbase is a Q&A Platforms Software. Price : $49 (free trial available). Review Answerbase : Overview & Pricing
★★★★★
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$49.00
Answerbase Review
Answerbase is a great q&a platforms SaaS software to advise for your company or business. PROS:
- Reduce duplicate requests
CONS:
- Custom integrations can come at a price
Top
chat.io is a Help Desk Software. Price : $10 (free trial available). Review chat.io : Overview & Pricing
★★★★★
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$10.00
chat.io Review
chat.io is a great help desk SaaS software to recommend for your company or business. PROS:
- Increase conversion rates by giving online visitors instant access to sales and support teams while they're still browsing.
CONS:
- Custom integrations can come at a price
Top
RapidSpike is a Digital Customer Experience (CX) Software. Price : $22 (free trial available). Review RapidSpike : Overview & Pricing
★★★★★
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$22.00
RapidSpike Review
RapidSpike is a great digital customer experience (cx) SaaS software to know for your company or business. PROS:
- Insights to improve your online performance: smart page monitoring to track and measure performance using Google Lighthouse audits, benchmarks, worst offenders, geotagging, HAR comparisons, debugging issues, screenshots screen, cross browser, locations aggregates, RS scores, third party breakdown and more to enhance your digital platform.
CONS:
- Not always the cheapest option
Aftership is a Digital Customer Experience (CX) Software. Price : $0 (free trial available). Review Aftership : Overview & Pricing
★★★★★
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Free!
Aftership Review
Aftership is a very popular digital customer experience (cx) SaaS software to advise for your company or business. PROS:
- Comprehensive - With nearly 300 supported courier services worldwide, AfterShip is sure to keep track of which ones you or your customers are using.
CONS:
- Custom integrations can come at a price
PowerReviews is an User Satisfaction Software. Price : $ 399,00. Review PowerReviews : Overview & Pricing
★★★★★
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$399.00
PowerReviews Review
PowerReviews is a well known user satisfaction SaaS software to examine for your company or business. PROS:
- Ratings and Reviews: Includes a review snapshot that adds a summary of all the pros, cons, and best uses of the ads; Online SEO to improve keyword density; Review Face-Off to display the most helpful positive and negative reviews on a page banner; and Review Accelerator to allow you to contact your customers and ask them to write a review.
CONS:
- Custom integrations can come at a price
CandyBar is a Sales Engagement Platform Software. Price : $4 (free trial available). Review CandyBar : Overview & Pricing
★★★★★
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$4.00
CandyBar Review
CandyBar is an excellent sales engagement platform SaaS software to trust for your company or business. PROS:
- CandyBar allows businesses to quickly receive customer feedback and use the dashboard to take action and improve visitor interaction.
CONS:
- Custom integrations can come at a price
Amity is a Digital Customer Experience (CX) Software (free trial available). Review Amity : Overview & Pricing
★★★★★
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Amity Review
Amity is an excellent digital customer experience (cx) SaaS software to trust for your company or business. PROS:
- Visibility: Increase control and trust
CONS:
- Not always the cheapest option
Woobox is a Sales Engagement Platform Software. Price : $30 (free trial available). Review Woobox : Overview & Pricing
★★★★★
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$30.00
Woobox Review
Woobox is a well known sales engagement platform SaaS software to investigate for your company or business. PROS:
- Drive customer engagement with fun and interactive sweepstakes, contests, and surveys from the Woobox suite of apps.
CONS:
- Custom integrations can come at a price
SpiceCSM is a Help Desk Software. Price : $45. Review SpiceCSM : Overview & Pricing
★★★★★
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$45.00
SpiceCSM Review
SpiceCSM is a popular help desk SaaS software to test for your company or business. PROS:
- Reduced training costs
CONS:
- Custom integrations can come at a price
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Brand Embassy is a Help Desk Software (free trial available). Review Brand Embassy : Overview & Pricing
★★★★★
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Brand Embassy Review
Brand Embassy is a great help desk SaaS software to recommend for your company or business. PROS:
- social media customer service
CONS:
- Not always the cheapest option
Vivocha is a Customer Service & Support Software (free trial available). Review Vivocha : Overview & Pricing
★★★★★
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Vivocha Review
Vivocha is an excellent customer service & support SaaS software to trust for your company or business. PROS:
- Boost online sales through a significant increase in conversion rate
CONS:
- Not always the cheapest option
Velaro is a Help Desk Software. Price : $20 (free trial available). Review Velaro : Overview & Pricing
★★★★★
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$19.00
Velaro Review
Velaro is an excellent help desk SaaS software to trust for your company or business. PROS:
- Velaro includes comprehensive reporting tools, providing users with valuable and actionable insights into customer service and sales performance.
CONS:
- Custom integrations can come at a price
Top
Toonimo is a Sales Engagement Platform Software. Price : $7200 (free trial available). Review Toonimo : Overview & Pricing
★★★★★
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$7,200.00
Toonimo Review
Toonimo is a great sales engagement platform SaaS software to recommend for your company or business. PROS:
- Reduce support costs
CONS:
- Not always the cheapest option
Recommended
Interakt is a Digital Customer Experience (CX) Software. Price : $99 (free trial available). Review Interakt : Overview & Pricing
★★★★★
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$99.00
Interakt Review
Interakt is a great digital customer experience (cx) SaaS software to trust for your company or business. PROS:
- Leads can be captured using built-in forms, imported from CSV or XLS files, added manually, or collected through other software integrations through Zapier.
CONS:
- Not always the cheapest option
easiware is a Customer Service & Support Software. Price : $34. Review easiware : Overview & Pricing
★★★★★
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$34.00
easiware Review
easiware is a decent customer service & support SaaS software to consider for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Solvvy is a Help Desk Software (free trial available). Review Solvvy : Overview & Pricing
★★★★★
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Solvvy Review
Solvvy is an excellent help desk SaaS software to advise for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
CX Social is an User Engagement Software. Price : $500 (free trial available). Review CX Social : Overview & Pricing
★★★★★
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$500.00
CX Social Review
CX Social is a very popular user engagement SaaS software to trust for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
GoFormz is a Customer Feedback Software. Price : $18 (free trial available). Review GoFormz : Overview & Pricing
★★★★★
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$18.00
GoFormz Review
GoFormz is an excellent customer feedback SaaS software to recommend for your company or business. PROS:
- SaaS platform
CONS:
- Custom integrations can come at a price
Why use Customer Management Software ?
What are the key features and benefits of Customer Management Software ?
- Live chat
- Free customer service
- Knowledge base
- Multi-channel management
- Analytics and reports
- Engagements and qualified leads
- Browse and create articles
- Responsive design
- Actionable content information
- Document , video and image responses
What are the Cons of Customer Management Software ?
- Data hosting: not necessarily stored in your country (server abroad)
- Installation & Maintenance: it is preferable to call on an IT integrator
- Technical support: it is preferable to train employees when changing software packages
- Security & Confidentiality: you must trust the publisher of the solution
- Price: multiplying subscription software can be costly for the company
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