Customer Management Software
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Userback is a Customer Feedback Software. Price : $16 (free trial available). Review Userback : Overview & Pricing
★★★★★
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$16.00
Userback Review
Userback is a great customer feedback SaaS software to know for your company or business. PROS:
- Users can be instantly notified of new comments, feedback, or tasks via email, Slack, and Microsoft Teams.
CONS:
- Custom integrations can come at a price
Category Leader
Appcues is a Sales Engagement Platform Software. Price : $45 (free trial available). Review Appcues : Overview & Pricing
★★★★★
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$45.00
Appcues Review
Appcues is a great sales engagement platform SaaS software to trust for your company or business. PROS:
- Beautiful patterns and templates Powerful segmentation syncs with your tools and equipment
CONS:
- Custom integrations can come at a price
Qualtrics Customer Experience is an User Satisfaction Software. Price : $125 (free trial available). Review Qualtrics Customer Experience : Overview & Pricing
★★★★★
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$125.00
Qualtrics Customer Experience Review
Qualtrics Customer Experience is an excellent user satisfaction SaaS software to advise for your company or business. PROS:
- SaaS platform
CONS:
- Custom integrations can come at a price
Genesys PureEngage is a Help Desk Software (free trial available). Review Genesys PureEngage : Overview & Pricing
★★★★★
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Genesys PureEngage Review
Genesys PureEngage is an excellent help desk SaaS software to advise for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
LiveZilla is a Help Desk Software. Price : $218 (free trial available). Review LiveZilla : Overview & Pricing
★★★★★
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$218.00
LiveZilla Review
LiveZilla is an excellent help desk SaaS software to know for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
BetterWorks is a Customer Feedback Software. Price : $15. Review BetterWorks : Overview & Pricing
★★★★★
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$15.00
BetterWorks Review
BetterWorks is a very popular customer feedback SaaS software to trust for your company or business. PROS:
- Collaboratively set employee success goals and measure progress in real time.
CONS:
- Custom integrations can come at a price
Bazaarvoice is a Review Management Software (free trial available). Review Bazaarvoice : Overview & Pricing
★★★★★
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Bazaarvoice Review
Bazaarvoice is an excellent review management SaaS software to advise for your company or business. PROS:
- Ratings and reviews
CONS:
- Not always the cheapest option
Uservoice is a Help Desk Software. Price : $499 (free trial available). Review Uservoice : Overview & Pricing
★★★★★
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$499.00
Uservoice Review
Uservoice is an excellent help desk SaaS software to know for your company or business. PROS:
- Aggregate and analyze product reviews from the thousands (or millions) without breaking a sweat.
CONS:
- Not always the cheapest option
Category Leader
ReminderCall.com is a Customer Management Software. Price : $15 (free trial available). Review ReminderCall.com : Overview & Pricing
★★★★★
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$14.00
ReminderCall.com Review
ReminderCall.com is a great customer management SaaS software to recommend for your company or business. PROS:
- ReminderCall.com connects to multiple scheduling solutions, allowing businesses to use spreadsheets downloaded from their scheduler to send appointment reminders.
CONS:
- Custom integrations can come at a price
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Custify is a Digital Customer Experience (CX) Software. Price : $499 (free trial available). Review Custify : Overview & Pricing
★★★★★
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$499.00
Custify Review
Custify is a great digital customer experience (cx) SaaS software to trust for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Recommended
Usersnap is a Help Desk Software. Price : $19 (free trial available). Review Usersnap : Overview & Pricing
★★★★★
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$19.00
Usersnap Review
Usersnap is a great help desk SaaS software to recommend for your company or business. PROS:
- 1) Collect feedback and bug reports when they occur
CONS:
- Custom integrations can come at a price
Category Leader
Getsitecontrol is a Sales Engagement Platform Software. Price : $7 (free trial available). Review Getsitecontrol : Overview & Pricing
★★★★★
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$7.00
Getsitecontrol Review
Getsitecontrol is a great sales engagement platform SaaS software to know for your company or business. PROS:
- template gallery
CONS:
- Custom integrations can come at a price
Category Leader
Device42 is a Help Desk Software. Price : $2 (free trial available). Review Device42 : Overview & Pricing
★★★★★
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$1.00
Device42 Review
Device42 is a great help desk SaaS software to trust for your company or business. PROS:
- Device42 provides complete data center and IT infrastructure management, empowering administrators to automatically generate device and infrastructure dependency diagrams.
CONS:
- Custom integrations can come at a price
Promoter.io is a Sales Engagement Platform Software. Price : $29 (free trial available). Review Promoter.io : Overview & Pricing
★★★★★
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$29.00
Promoter.io Review
Promoter.io is an excellent sales engagement platform SaaS software to know for your company or business. PROS:
- A wide range of languages are supported, allowing companies to survey their global customer base.
CONS:
- Custom integrations can come at a price
Popular
Helprace is a Help Desk Software. Price : $15 (free trial available). Review Helprace : Overview & Pricing
★★★★★
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$14.00
Helprace Review
Helprace is a great help desk SaaS software to trust for your company or business. PROS:
- Full support functionality:
CONS:
- Custom integrations can come at a price
Remote Support is a Remote Customer Support Software. Price : $683 (free trial available). Review Remote Support : Overview & Pricing
★★★★★
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$683.00
Remote Support Review
Remote Support is an excellent remote customer support SaaS software to trust for your company or business. PROS:
- BeyondTrust Remote Support allows users to view and respond to client screens via remote desktop, enabling troubleshooting inside and outside corporate networks through screen sharing, remote control, unattended access, file sharing and mobile device camera sharing.
CONS:
- Custom integrations can come at a price
Popular
Swell is a Digital Customer Experience (CX) Software. Price : $549 (free trial available). Review Swell : Overview & Pricing
★★★★★
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$549.00
Swell Review
Swell is a great digital customer experience (cx) SaaS software to trust for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Popular
Qualtrics CustomerXM is an User Satisfaction Software. Price : $1500 (free trial available). Review Qualtrics CustomerXM : Overview & Pricing
★★★★★
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$1,500.00
Qualtrics CustomerXM Review
Qualtrics CustomerXM is a great user satisfaction SaaS software to trust for your company or business. PROS:
- SaaS platform
CONS:
- Custom integrations can come at a price
OnSemble is an Online Community Management Software. Price : $60 (free trial available). Review OnSemble : Overview & Pricing
★★★★★
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$60.00
OnSemble Review
OnSemble is an excellent online community management SaaS software to recommend for your company or business. PROS:
- OnSemble includes a wide range of features that provide a modern and complete intranet for employees
CONS:
- Custom integrations can come at a price
AzureDesk is a Help Desk Software. Price : $5 (free trial available). Review AzureDesk : Overview & Pricing
★★★★★
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$5.00
AzureDesk Review
AzureDesk is an excellent help desk SaaS software to know for your company or business. PROS:
- Let customers first search for answers to support questions in the AzureDesk customer quick search self-service portal.
CONS:
- Custom integrations can come at a price
Recommended
Skilljar is a Sales Engagement Platform Software. Review Skilljar : Overview & Pricing
★★★★★
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Skilljar Review
Skilljar is a great sales engagement platform SaaS software to recommend for your company or business. PROS:
- Course creation: upload of video, audio, text, PDF and SCORM files
CONS:
- Not always the cheapest option
Popular
PathFactory is an User Engagement Software (free trial available). Review PathFactory : Overview & Pricing
★★★★★
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PathFactory Review
PathFactory is a great user engagement SaaS software to trust for your company or business. PROS:
- Content Cues: Connect shoppers with compulsive content journeys that help them accelerate their purchase decisions, anytime, anywhere they click.
CONS:
- Not always the cheapest option
Recommended
Stella Connect is a Digital Customer Experience (CX) Software (free trial available). Review Stella Connect : Overview & Pricing
★★★★★
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Stella Connect Review
Stella Connect is a great digital customer experience (cx) SaaS software to trust for your company or business. PROS:
- Capture more important metrics and empower agents to deliver exceptional experiences with real-time customer feedback from Stella Connect.
CONS:
- Not always the cheapest option
LivePerson is a Digital Customer Experience (CX) Software. Price : $0. Review LivePerson : Overview & Pricing
★★★★★
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Free!
LivePerson Review
LivePerson is an excellent digital customer experience (cx) SaaS software to know for your company or business. PROS:
- Sales/E-Commerce In fact, with increased intelligence, more engagement options, and the voice of customer insights based on aggregate engagement results, the e-commerce manager can, in many ways, do a much better job and do it more efficiently
CONS:
- Custom integrations can come at a price
Why use Customer Management Software ?
What are the key features and benefits of Customer Management Software ?
- Live chat
- Free customer service
- Knowledge base
- Multi-channel management
- Analytics and reports
- Engagements and qualified leads
- Browse and create articles
- Responsive design
- Actionable content information
- Document , video and image responses
What are the Cons of Customer Management Software ?
- Data hosting: not necessarily stored in your country (server abroad)
- Installation & Maintenance: it is preferable to call on an IT integrator
- Technical support: it is preferable to train employees when changing software packages
- Security & Confidentiality: you must trust the publisher of the solution
- Price: multiplying subscription software can be costly for the company
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