Customer Management Software
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ChurnZero is a Sales Engagement Platform Software. Price : $49 (free trial available). Review ChurnZero : Overview & Pricing
★★★★★
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$49.00
ChurnZero Review
ChurnZero is a great sales engagement platform SaaS software to know for your company or business. PROS:
- Comprehensive Customer Success Platform
CONS:
- Custom integrations can come at a price
Zendesk is a Help Desk Software. Price : $49 (free trial available). Review Zendesk : Overview & Pricing
★★★★★
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$49.00
Zendesk Review
Zendesk is an excellent help desk SaaS software to recommend for your company or business. PROS:
- The fastest way to great customer service
CONS:
- Custom integrations can come at a price
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Splashtop Business Access is a Remote Customer Support Software. Price : $8 (free trial available). Review Splashtop Business Access : Overview & Pricing
★★★★★
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$8.00
Splashtop Business Access Review
Splashtop Business Access is a great remote customer support SaaS software to know for your company or business. PROS:
- Splashtop Business Access features include:
CONS:
- Custom integrations can come at a price
SolarWinds Service Desk is a Help Desk Software. Price : $19 (free trial available). Review SolarWinds Service Desk : Overview & Pricing
★★★★★
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$19.00
SolarWinds Service Desk Review
SolarWinds Service Desk is an excellent help desk SaaS software to know for your company or business. PROS:
- SolarWinds Service Desk is a service desk that can be used across IT and across an organization, enabling internal service providers to streamline process improvement and increase productivity
CONS:
- Custom integrations can come at a price
Popular
AskNicely is a Customer Feedback Software. Price : $49. Review AskNicely : Overview & Pricing
★★★★★
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$49.00
AskNicely Review
AskNicely is a great customer feedback SaaS software to trust for your company or business. PROS:
- Frontline Training Mobile App
CONS:
- Custom integrations can come at a price
Trakstar is a Customer Feedback Software (free trial available). Review Trakstar : Overview & Pricing
★★★★★
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Trakstar Review
Trakstar is an excellent customer feedback SaaS software to know for your company or business. PROS:
- Ongoing feedback through grades, goal setting, and goal tracking throughout the year
CONS:
- Not always the cheapest option
Yotpo is a Customer Feedback Software. Price : $49 (free trial available). Review Yotpo : Overview & Pricing
★★★★★
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$49.00
Yotpo Review
Yotpo is an excellent customer feedback SaaS software to advise for your company or business. PROS:
- Generate more reviews/content than any other solution with email form and other tools.
CONS:
- Custom integrations can come at a price
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FixMe.IT is a Remote Customer Support Software. Price : $30 (free trial available). Review FixMe.IT : Overview & Pricing
★★★★★
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$30.00
FixMe.IT Review
FixMe.IT is a great remote customer support SaaS software to recommend for your company or business. PROS:
- Easy connection in three steps
CONS:
- Custom integrations can come at a price
Snapengage is a Help Desk Software. Price : $60 (free trial available). Review Snapengage : Overview & Pricing
★★★★★
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$60.00
Snapengage Review
Snapengage is an excellent help desk SaaS software to recommend for your company or business. PROS:
- SnapEngage's advanced CRM and help desk integrations work seamlessly with your existing workflows and increase your team's efficiency
CONS:
- Custom integrations can come at a price
Zendesk Support is a Social Media Support Software. Price : $59 (free trial available). Review Zendesk Support : Overview & Pricing
★★★★★
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$59.00
Zendesk Support Review
Zendesk Support is an excellent social media support SaaS software to recommend for your company or business. PROS:
- SaaS platform
CONS:
- Custom integrations can come at a price
Splashtop Remote Support is a Remote Customer Support Software. Price : $40 (free trial available). Review Splashtop Remote Support : Overview & Pricing
★★★★★
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$40.00
Splashtop Remote Support Review
Splashtop Remote Support is an excellent remote customer support SaaS software to trust for your company or business. PROS:
- Windows workstations and servers, as well as Macs, can be accessed from any Windows, Mac, Android or iOS device, or using the Google Chrome browser or a Chromebook.
CONS:
- Custom integrations can come at a price
Recommended
Kudos is a Customer Feedback Software. Price : $3 (free trial available). Review Kudos : Overview & Pricing
★★★★★
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$3.00
Kudos Review
Kudos is a great customer feedback SaaS software to advise for your company or business. PROS:
- Kudos can help you address the key issues impacting your business and help drive performance through the power of insight and communication.
CONS:
- Custom integrations can come at a price
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VNC Connect is a Remote Customer Support Software. Price : $3 (free trial available). Review VNC Connect : Overview & Pricing
★★★★★
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$3.00
VNC Connect Review
VNC Connect is a great remote customer support SaaS software to advise for your company or business. PROS:
- Easily connect through our cloud service to computers running VNC Connect.
CONS:
- Custom integrations can come at a price
Helpshift is a Mobile Support Software. Price : $185 (free trial available). Review Helpshift : Overview & Pricing
★★★★★
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$185.00
Helpshift Review
Helpshift is a very popular mobile support SaaS software to advise for your company or business. PROS:
- Helpshift allows app users to send messages to teams running the app, without disrupting their own user experience.
CONS:
- Not always the cheapest option
Kustomer is a Help Desk Software. Price : $49. Review Kustomer : Overview & Pricing
★★★★★
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$49.00
Kustomer Review
Kustomer is an excellent help desk SaaS software to advise for your company or business. PROS:
- View all customer data from internal and third-party systems in a single timeline view for more productive and effective conversations.
CONS:
- Custom integrations can come at a price
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Grade.us is a Review Management Software. Price : $2 (free trial available). Review Grade.us : Overview & Pricing
★★★★★
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$2.00
Grade.us Review
Grade.us is a great review management SaaS software to recommend for your company or business. PROS:
- Grade.us outperforms other review and reputation solutions by focusing on what's important to marketers: (1) the flexibility to create your review marketing campaigns your way; (2) an obsession with conversions, getting more positive reviews where it counts; and (3) provide the data and reports you need to scale, optimize, and demonstrate the performance of your programs.
CONS:
- Custom integrations can come at a price
IT GLUE is a Help Desk Software. Price : $19 (free trial available). Review IT GLUE : Overview & Pricing
★★★★★
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$19.00
IT GLUE Review
IT GLUE is an excellent help desk SaaS software to trust for your company or business. PROS:
- Runbooks allow users to create documentation packages in PDF format, providing offline access to structured information for single, multiple, or all clients.
CONS:
- Custom integrations can come at a price
Evergage is a Sales Engagement Platform Software. Review Evergage : Overview & Pricing
★★★★★
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Evergage Review
Evergage is an excellent sales engagement platform SaaS software to advise for your company or business. PROS:
- Evergage enables marketers to increase visitor and user engagement and conversions through real-time 1:1 personalization based on deep behavioral analytics and customer data.
CONS:
- Not always the cheapest option
Popular
Picreel is a Sales Engagement Platform Software. Price : $19 (free trial available). Review Picreel : Overview & Pricing
★★★★★
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$19.00
Picreel Review
Picreel is a great sales engagement platform SaaS software to advise for your company or business. PROS:
- Picreel's output offers to help businesses:
CONS:
- Custom integrations can come at a price
Recommended
Bomgar Remote Support is a Remote Customer Support Software. Price : $2 (free trial available). Review Bomgar Remote Support : Overview & Pricing
★★★★★
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$2.00
Bomgar Remote Support Review
Bomgar Remote Support is a great remote customer support SaaS software to recommend for your company or business. PROS:
- SaaS platform
CONS:
- Custom integrations can come at a price
SurveyGizmo is a Customer Feedback Software. Price : $25 (free trial available). Review SurveyGizmo : Overview & Pricing
★★★★★
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$25.00
SurveyGizmo Review
SurveyGizmo is an excellent customer feedback SaaS software to advise for your company or business. PROS:
- Complete branding and design control: Bring the power of your brand to your online forms and surveys
CONS:
- Custom integrations can come at a price
ClientSuccess is a Customer Feedback Software. Review ClientSuccess : Overview & Pricing
★★★★★
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ClientSuccess Review
ClientSuccess is an excellent customer feedback SaaS software to advise for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Monetate is a Customer Satisfaction Software. Review Monetate : Overview & Pricing
★★★★★
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Monetate Review
Monetate is an excellent customer satisfaction SaaS software to trust for your company or business. PROS:
- ActionBuilder Simplify campaign creation with a point-and-click visual editor that lets marketers easily edit any part of their website, preview changes in real time, and apply the experience to specific customer segments immediately
CONS:
- Not always the cheapest option
HappyFox is a Consumer Video Chat Software. Price : $29 (free trial available). Review HappyFox : Overview & Pricing
★★★★★
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$29.00
HappyFox Review
HappyFox is an excellent consumer video chat SaaS software to recommend for your company or business. PROS:
- Intuitive interface that helps you focus on your incoming requests 2
CONS:
- Custom integrations can come at a price
Why use Customer Management Software ?
What are the key features and benefits of Customer Management Software ?
- Live chat
- Free customer service
- Knowledge base
- Multi-channel management
- Analytics and reports
- Engagements and qualified leads
- Browse and create articles
- Responsive design
- Actionable content information
- Document , video and image responses
What are the Cons of Customer Management Software ?
- Data hosting: not necessarily stored in your country (server abroad)
- Installation & Maintenance: it is preferable to call on an IT integrator
- Technical support: it is preferable to train employees when changing software packages
- Security & Confidentiality: you must trust the publisher of the solution
- Price: multiplying subscription software can be costly for the company
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