Help Desk Software
Keeping is a Help Desk Software. Price : $7 (free trial available). Review Keeping : Overview & Pricing
★★★★★
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$7.00
Keeping Review
Keeping is an excellent help desk SaaS software to trust for your company or business. PROS:
- Turn Gmail into a help desk
CONS:
- Custom integrations can come at a price
ZupportDesk is a Help Desk Software. Price : $8. Review ZupportDesk : Overview & Pricing
★★★★★
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$8.00
ZupportDesk Review
ZupportDesk is a decent help desk SaaS software to experiment for your company or business. PROS:
- Multiple Widgets Customize Widget Chat History Multiple Agents Chat Queues Multiple Departments Sound Notifications Attention Bubbles Ban Visitors Multiple Time Zones Default Reply Upload/Download Attachments Chat Forwarding Visitor Information Proactive Chat CMS Plugins Reporting Integrations Live Monitoring Triggers TICKET MANAGEMENT Email team inbox Sending outgoing email Time tracking Multiple incoming and outgoing mailboxes Business rule management via SLA Multiple business hours Live monitoring feedback widget
CONS:
- Custom integrations can come at a price
EV Service Manager is a Help Desk Software (free trial available). Review EV Service Manager : Overview & Pricing
★★★★★
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EV Service Manager Review
EV Service Manager is a very popular help desk SaaS software to know for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Wix Answers is a Help Desk Software. Price : $24 (free trial available). Review Wix Answers : Overview & Pricing
★★★★★
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$24.00
Wix Answers Review
Wix Answers is an excellent help desk SaaS software to know for your company or business. PROS:
- One system for all support channels in real time and offline
CONS:
- Custom integrations can come at a price
UVdesk is a Help Desk Software. Price : $8 (free trial available). Review UVdesk : Overview & Pricing
★★★★★
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$8.00
UVdesk Review
UVdesk is an excellent help desk SaaS software to trust for your company or business. PROS:
- Automatically convert support emails into tickets.
CONS:
- Custom integrations can come at a price
Category Leader
atSpoke is a Help Desk Software. Price : $3 (free trial available). Review atSpoke : Overview & Pricing
★★★★★
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$3.00
atSpoke Review
atSpoke is a great help desk SaaS software to know for your company or business. PROS:
- atSpoke provides all types of internal support teams with a single location to handle all employee questions and requests.
CONS:
- Custom integrations can come at a price
Popular
Acquire is a Help Desk Software. Price : $25 (free trial available). Review Acquire : Overview & Pricing
★★★★★
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$25.00
Acquire Review
Acquire is a great help desk SaaS software to know for your company or business. PROS:
- Acquire includes one-way and two-way video calling, allowing the customer to choose whether or not they want to be visible to the support agent, while still being able to see them.
CONS:
- Custom integrations can come at a price
ngDesk is a Help Desk Software. Price : $4 (free trial available). Review ngDesk : Overview & Pricing
★★★★★
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$4.00
ngDesk Review
ngDesk is an excellent help desk SaaS software to trust for your company or business. PROS:
- SaaS platform
CONS:
- Custom integrations can come at a price
SupportBee is a Help Desk Software. Price : $13 (free trial available). Review SupportBee : Overview & Pricing
★★★★★
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$13.00
SupportBee Review
SupportBee is an excellent help desk SaaS software to trust for your company or business. PROS:
- Collaboration: SupportBee offers team collaboration with the ability to leave private comments in threads, you can tag specific colleagues and they will receive an email notification of your comment.
CONS:
- Custom integrations can come at a price
Callbell is a Help Desk Software. Price : $12 (free trial available). Review Callbell : Overview & Pricing
★★★★★
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$12.00
Callbell Review
Callbell is an excellent help desk SaaS software to know for your company or business. PROS:
- SaaS platform
CONS:
- Custom integrations can come at a price
DeskPRO is a Help Desk Software. Price : $99 (free trial available). Review DeskPRO : Overview & Pricing
★★★★★
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$99.00
DeskPRO Review
DeskPRO is an excellent help desk SaaS software to know for your company or business. PROS:
- Ticket and Email Management: Deskpro offers a complete set of ticket management features
CONS:
- Not always the cheapest option
HelpOnClick is a Help Desk Software. Price : $11 (free trial available). Review HelpOnClick : Overview & Pricing
★★★★★
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$11.00
HelpOnClick Review
HelpOnClick is an excellent help desk SaaS software to know for your company or business. PROS:
- Real-time chat with your website and Facebook page visitors
CONS:
- Custom integrations can come at a price
Top
Iadvize is a Help Desk Software. Price : $40 (free trial available). Review Iadvize : Overview & Pricing
★★★★★
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$39.00
Iadvize Review
Iadvize is a great help desk SaaS software to know for your company or business. PROS:
- iAdvize identifies the most valuable site visitors and helps businesses convert them into customers
CONS:
- Custom integrations can come at a price
LiveOps is a Help Desk Software. Price : $95. Review LiveOps : Overview & Pricing
★★★★★
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$95.00
LiveOps Review
LiveOps is a well known help desk SaaS software to test for your company or business. PROS:
- LiveOps Professional Services
CONS:
- Not always the cheapest option
SeamlessDesk is a Help Desk Software. Price : $25 (free trial available). Review SeamlessDesk : Overview & Pricing
★★★★★
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$25.00
SeamlessDesk Review
SeamlessDesk is an excellent help desk SaaS software to advise for your company or business. PROS:
- Affordable service desk software for internal IT departments with easy and flexible pricing.
CONS:
- Custom integrations can come at a price
Recommended
Supremo Remote Desktop is a Help Desk Software. Price : $6 (free trial available). Review Supremo Remote Desktop : Overview & Pricing
★★★★★
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$6.00
Supremo Remote Desktop Review
Supremo Remote Desktop is a great help desk SaaS software to recommend for your company or business. PROS:
- Access and control remote desktops with easy-to-use, powerful and lightweight software for all popular operating systems
CONS:
- Custom integrations can come at a price
eDesk is a Help Desk Software. Price : $69 (free trial available). Review eDesk : Overview & Pricing
★★★★★
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$69.00
eDesk Review
eDesk is an excellent help desk SaaS software to trust for your company or business. PROS:
- Incoming support tickets are automatically organized, prioritized and assigned to the most experienced agents for faster response
CONS:
- Not always the cheapest option
Elementool Help Desk is a Help Desk Software. Price : $90. Review Elementool Help Desk : Overview & Pricing
★★★★★
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$90.00
Elementool Help Desk Review
Elementool Help Desk is an easy-to-use help desk SaaS software to recommend for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Category Leader
helpmaster is a Help Desk Software. Price : $695 (free trial available). Review helpmaster : Overview & Pricing
★★★★★
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$695.00
helpmaster Review
helpmaster is a great help desk SaaS software to advise for your company or business. PROS:
- Provide quick and easy call log
CONS:
- Not always the cheapest option
Recommended
Qhub is a Help Desk Software. Price : $16 (free trial available). Review Qhub : Overview & Pricing
★★★★★
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$16.00
Qhub Review
Qhub is a great help desk SaaS software to advise for your company or business. PROS:
- With Qhub you get your own fully hosted and fully customizable Q&A system to add to your existing website as it is a standalone site
CONS:
- Custom integrations can come at a price
Category Leader
HelpSumo is a Help Desk Software. Price : $15 (free trial available). Review HelpSumo : Overview & Pricing
★★★★★
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$14.00
HelpSumo Review
HelpSumo is a great help desk SaaS software to know for your company or business. PROS:
- SaaS platform
CONS:
- Custom integrations can come at a price
Luminjo is a Help Desk Software. Price : $1. Review Luminjo : Overview & Pricing
★★★★★
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$1.00
Luminjo Review
Luminjo is a decent help desk SaaS software to consider for your company or business. PROS:
- SaaS platform
CONS:
- Custom integrations can come at a price
USU Valuemation is a Help Desk Software. Review USU Valuemation : Overview & Pricing
★★★★★
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USU Valuemation Review
USU Valuemation is a decent help desk SaaS software to consider for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Agiloft Service Desk Suite is a Help Desk Software. Review Agiloft Service Desk Suite : Overview & Pricing
★★★★★
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Agiloft Service Desk Suite Review
Agiloft Service Desk Suite is an excellent help desk SaaS software to advise for your company or business. PROS:
- SaaS platform
CONS:
- Not always the cheapest option
Why use Help Desk Software ?
What are the key features and benefits of Help Desk Software ?
- IT Asset Management
- Network Monitoring and Management
- Knowledge Management
- Configuration Management
- Service catalog management
- License management
- Remote access and control
- Impact analysis tools
- License management service level agreements
- ITIL compatibility
What are the Cons of Help Desk Software ?
- Data hosting: not necessarily stored in your country (server abroad)
- Installation & Maintenance: it is preferable to call on an IT integrator
- Technical support: it is preferable to train employees when changing software packages
- Security & Confidentiality: you must trust the publisher of the solution
- Price: multiplying subscription software can be costly for the company
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